Afrihost Capped DSL Feedback

AfriMan · Mar 20, 2017

roadcat said:
Nope, I always check BRAS. It averages 17ms during the period. Also, quite handily, there is a speedtest (Vodacom) server in Port Elizabeth now. I always get full speed to that one (30mb down) and low latency.

We'll keep investigating on our side. We're pushing all these results through to our network team.

steel_dog · Mar 20, 2017

DSTV Catchup downloads are at a crawl

@AfriGenie.
Hey bud. You mentioned the AH team were trying out a few things. Can you please share what the team have done on the AH side?

The MC team indicates that the temp solution - drop a server inside of the AH network - will become a permanent one because there seems to be an issue with AH traffic going to NAPAfrica. I'd prefer we establish and resolve the root-cause because the above workaround will only correct the Explora decoder feed and not correct issues on DSTV Now CU and Live TV.

You can PM me to discuss further. Might be worth a telephone conversation.

PS: Still no contact from anyone from AH apart from you guys. Shocking? Or are my expectations set too high? Feel free to reply here.

roadcat · Mar 20, 2017

steel_dog said:
@AfriGenie.
Hey bud. You mentioned the AH team were trying out a few things. Can you please share what the team have done on the AH side?

The MC team indicates that the temp solution - drop a server inside of the AH network - will become a permanent one because there seems to be an issue with AH traffic going to NAPAfrica. I'd prefer we establish and resolve the root-cause because the above workaround will only correct the Explora decoder feed and not correct issues on DSTV Now CU and Live TV.

You can PM me to discuss further. Might be worth a telephone conversation.

PS: Still no contact from anyone from AH apart from you guys. Shocking? Or are my expectations set too high? Feel free to reply here.

So the temp fix didn't address Catch-up. I tested last night and the movies on catch-up don't really start at all.

steel_dog · Mar 20, 2017

roadcat said:
So the temp fix didn't address Catch-up. I tested last night and the movies on catch-up don't really start at all.

Was that from your explora?
Share your trace route to explora.dstvcdn.com. Should resolve to 169.1.1.226. Won't have benefit from any other device e.g. tablet.

NewBiks · Mar 20, 2017

AfriMan said:
There is absolutely no difference, @afrigreen is simply another realm which connects to the same network and network rules. What might be happening is that after changing your account, the reboot reset your port connection and improved performance.

I rebooted my router 3 times while on the AH account, it still ran badly with poor throughput. I only changed to the Afrigreen account in the hopes it performed better.

electrofreeze · Mar 20, 2017

browsing is becoming jerky and slow again can not even get to the clientzone

roadcat · Mar 20, 2017

electrofreeze said:
browsing is becoming jerky and slow again can not even get to the clientzone

Hiccup, seems to be fine again, well for me anyway. Was for a couple of minutes.

electrofreeze · Mar 20, 2017

and some serious shaping

moedawood · Mar 20, 2017

With Afrihost:

PING 123movies.is (107.154.146.2): 56 data bytes
64 bytes from 107.154.146.2: icmp_seq=0 ttl=44 time=337.0 ms
64 bytes from 107.154.146.2: icmp_seq=1 ttl=43 time=372.3 ms
64 bytes from 107.154.146.2: icmp_seq=2 ttl=44 time=358.5 ms
64 bytes from 107.154.146.2: icmp_seq=3 ttl=44 time=380.0 ms
64 bytes from 107.154.146.2: icmp_seq=4 ttl=43 time=346.7 ms

--- 123movies.is ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 337.0/358.9/380.0 ms

With VOX:

PING 123movies.is (107.154.148.2): 56 data bytes
64 bytes from 107.154.148.2: icmp_seq=0 ttl=53 time=194.0 ms
64 bytes from 107.154.148.2: icmp_seq=1 ttl=53 time=192.8 ms
64 bytes from 107.154.148.2: icmp_seq=2 ttl=53 time=192.3 ms
64 bytes from 107.154.148.2: icmp_seq=3 ttl=53 time=192.0 ms
64 bytes from 107.154.148.2: icmp_seq=4 ttl=53 time=191.8 ms

--- 123movies.is ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 191.8/192.5/194.0 ms

To the Exchange:

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=64 time=17.6 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=64 time=14.3 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=64 time=15.3 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=64 time=14.9 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=64 time=14.6 ms

--- bras.afrihost.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 14.3/15.3/17.6 ms

Can't stream with my Afrihost account.

AfriFella · Mar 20, 2017

electrofreeze said:
browsing is becoming jerky and slow again can not even get to the clientzone

Any tests I can look at?

Kensei2605 · Mar 20, 2017

Can also confirm without changing anything on my side news server is now connecting and downloading at my full line speed.

electrofreeze · Mar 20, 2017

the best test is it works 100% with another isp i mean really 30KBs on a 10 meg line hence the saying it never works properly for longer than 2 days without problems

AfriFella · Mar 20, 2017

moedawood said:
With Afrihost:

PING 123movies.is (107.154.146.2): 56 data bytes
64 bytes from 107.154.146.2: icmp_seq=0 ttl=44 time=337.0 ms
64 bytes from 107.154.146.2: icmp_seq=1 ttl=43 time=372.3 ms
64 bytes from 107.154.146.2: icmp_seq=2 ttl=44 time=358.5 ms
64 bytes from 107.154.146.2: icmp_seq=3 ttl=44 time=380.0 ms
64 bytes from 107.154.146.2: icmp_seq=4 ttl=43 time=346.7 ms

--- 123movies.is ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 337.0/358.9/380.0 ms

With VOX:

PING 123movies.is (107.154.148.2): 56 data bytes
64 bytes from 107.154.148.2: icmp_seq=0 ttl=53 time=194.0 ms
64 bytes from 107.154.148.2: icmp_seq=1 ttl=53 time=192.8 ms
64 bytes from 107.154.148.2: icmp_seq=2 ttl=53 time=192.3 ms
64 bytes from 107.154.148.2: icmp_seq=3 ttl=53 time=192.0 ms
64 bytes from 107.154.148.2: icmp_seq=4 ttl=53 time=191.8 ms

--- 123movies.is ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 191.8/192.5/194.0 ms

To the Exchange:

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=64 time=17.6 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=64 time=14.3 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=64 time=15.3 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=64 time=14.9 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=64 time=14.6 ms

--- bras.afrihost.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 14.3/15.3/17.6 ms

Can't stream with my Afrihost account.

Unfortunately I can't guarantee your experience using overseas streaming sites like 123movies.is

Perhaps running a comparative test to sites that use Cloudflare and are cached on our CDN would give you better results? Try run a trace to fmovies.se

Please note that this is just for testing and comparative purposes.

AfriFella · Mar 20, 2017

Kensei2605 said:
Can also confirm without changing anything on my side news server is now connecting and downloading at my full line speed.

Awesome stuff!!

Sully_ · Mar 20, 2017

Been having strange problems the entire afternoon. Nothing changed on my side, just started happening. Latency and speeds are all over the place. Speed tests even failing completely at times.

Local ping at around 200-300, with international starting from 500 and completely timing out on some services.
Speed tests are all over the place, this is an average local speedtest

trace route to cloudflare

Code:

Tracing route to cloudflare.com [198.41.215.162]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3   520 ms   358 ms   351 ms  jhb-up1.ip.adsl.co.za [169.1.5.5]
  4   338 ms   286 ms   369 ms  jhb-rx1.ip.adsl.co.za [169.1.5.18]
  5   399 ms   360 ms   324 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  6     *      543 ms     *     cloudflare.ixp.joburg [196.60.8.198]
  7     *      565 ms   558 ms  198.41.215.162

Trace complete.

AfriFella · Mar 20, 2017

Sully_ said:
Been having strange problems the entire afternoon. Nothing changed on my side, just started happening. Latency and speeds are all over the place. Speed tests even failing completely at times.

Local ping at around 200-300, with international starting from 500 and completely timing out on some services.
Speed tests are all over the place, this is an average local speedtest

trace route to cloudflare

Code:

Tracing route to cloudflare.com [198.41.215.162] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 * * * Request timed out. 3 520 ms 358 ms 351 ms jhb-up1.ip.adsl.co.za [169.1.5.5] 4 338 ms 286 ms 369 ms jhb-rx1.ip.adsl.co.za [169.1.5.18] 5 399 ms 360 ms 324 ms jhb-net1.ip.adsl.co.za [169.1.5.52] 6 * 543 ms * cloudflare.ixp.joburg [196.60.8.198] 7 * 565 ms 558 ms 198.41.215.162 Trace complete.

Not looking good!

This appears to be exchange related as your latency is coming in early. Please run ping bras.afrihost.com and copy in the results.

Sully_ · Mar 20, 2017

AfriFella said:
Not looking good! This appears to be exchange related as your latency is coming in early. Please run ping bras.afrihost.com and copy in the results.

Here is the result

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=268ms TTL=63
Reply from 155.239.255.250: bytes=32 time=186ms TTL=63
Reply from 155.239.255.250: bytes=32 time=295ms TTL=63
Reply from 155.239.255.250: bytes=32 time=318ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 186ms, Maximum = 318ms, Average = 266ms

AfriFella · Mar 20, 2017

Sully_ said:

Here is the result

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=268ms TTL=63
Reply from 155.239.255.250: bytes=32 time=186ms TTL=63
Reply from 155.239.255.250: bytes=32 time=295ms TTL=63
Reply from 155.239.255.250: bytes=32 time=318ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 186ms, Maximum = 318ms, Average = 266ms

This definitely confirms exchange congestion.

Do you know if your neighbours are experiencing the same thing?

Davedes · Mar 20, 2017

Sully_ said:

Here is the result

Code:

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=268ms TTL=63
Reply from 155.239.255.250: bytes=32 time=186ms TTL=63
Reply from 155.239.255.250: bytes=32 time=295ms TTL=63
Reply from 155.239.255.250: bytes=32 time=318ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 186ms, Maximum = 318ms, Average = 266ms

Now try the same test with a different ISP account.

kombi-man · Mar 20, 2017

21:05, Monday evening. Had Gary on email from the Ah Critical Care team saying they are going to monitor my line tonight, try get to the bottom of it.

Ran speedtests via telkom exchange (speedtest.net) from 5:30.

17:30 - 42 Ms Ping - 9.82 Mbps
19:00 - 21 Ms Ping - 9.74 Mbps
20:30 - 130 Ms Ping - 8.34 Mbps
21:00 - 155 Ms Ping - 9.43 Mbps

Speeds are as good as I've even seen them this time of the evening. So, hopefully the guys have found\resolved the issues.

Regards

Alan

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