Afrihost Capped DSL Feedback

Hi AfriGenie,

what is happening with afrihost and international online gaming since janruary latency has been terrible at the moment world of warcraft eu is sitting at 493ms normally sits at 180-200ms????
 
I have noticed an improvement in fb videos. It's loading faster. Will monitor during peak times. Do you guys have anything for facebook videos though? Like a server hosted locally or something? Facebook videos for some reason are the most problematic on the AH network.
 
Reign said:
Hi AfriGenie,

what is happening with afrihost and international online gaming since janruary latency has been terrible at the moment world of warcraft eu is sitting at 493ms normally sits at 180-200ms????
Click to expand...

Thats definitely horrible. You should generally be resolving to the UK/EU, so you should be seeing sub 200ms latency.

Can you post any traceroutes you've run for us to take a look at?
 
moedawood said:
I have noticed an improvement in fb videos. It's loading faster. Will monitor during peak times. Do you guys have anything for facebook videos though? Like a server hosted locally or something? Facebook videos for some reason are the most problematic on the AH network.
Click to expand...

We do cache some Facebook content, and there are other local caches at different peering points. It really depends on the content and whether it is being cached locally (which depends on how often it was requested or last requested).

I don't believe this is a general problem, I've never had an issue myself :(
 
Hi Fella, I've been messaging Genie about my line stability. (Mostly my SNR readinings - Original Post #949)
These are the current line statistics on my 20mb connection

Downstream Upstream
SNR Margin: 6.2 10.7 db
Line Attenuation: 19.8 12.1 db
Data Rate: 20453 1021 kbps
Max Rate: 21476 1199 kbps

As said in the original post, my connectivity would keep dropping and I could see the SNR reading hit 0.1 at times when it does.
He performed a DSL line reset, and it was stable for a few days. But now the issue is back.

Genie mentioned that you guys can contact your Telkom Service Manager to drop the DSL line sync to 18Mbps, which may make it more stable?

Any advice mate
 
xbxbau5 said:
Hi Fella, I've been messaging Genie about my line stability. (Mostly my SNR readinings - Original Post #949)
These are the current line statistics on my 20mb connection

Downstream Upstream
SNR Margin: 6.2 10.7 db
Line Attenuation: 19.8 12.1 db
Data Rate: 20453 1021 kbps
Max Rate: 21476 1199 kbps

As said in the original post, my connectivity would keep dropping and I could see the SNR reading hit 0.1 at times when it does.
He performed a DSL line reset, and it was stable for a few days. But now the issue is back.

Genie mentioned that you guys can contact your Telkom Service Manager to drop the DSL line sync to 18Mbps, which may make it more stable?

Any advice mate
Click to expand...

Heya xbxbau5! These stats seem okay, but your downstream SNR value can definitely improve. I think dropping your sync rate to 18Mbps will definitely improve your experience. Please PM me your line number and I'll log this for you.
 
AfriFella said:
Heya xbxbau5! These stats seem okay, but your downstream SNR value can definitely improve. I think dropping your sync rate to 18Mbps will definitely improve your experience. Please PM me your line number and I'll log this for you.
Click to expand...


PM Sent, shot mate
 
AfriFella said:
Keep us posted. :)
Click to expand...
This is a tracert to my eu realm on world of warcraft

Afrihost:
Tracing route to 80-239-149-77.customer.teliacarrier.com [80.239.149.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 48 ms 47 ms 47 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 * 161 ms 167 ms 169-1-21-54.ip.afrihost.co.za [169.1.21.54]
5 39 ms 40 ms 38 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 48 ms 47 ms 47 ms 41.164.52.40
7 197 ms 178 ms 176 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 192 ms 192 ms 192 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 197 ms 195 ms 195 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
10 189 ms 189 ms 189 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 323 ms 333 ms 333 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 189 ms 189 ms 190 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 195 ms 195 ms 195 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 225 ms 204 ms 200 ms ldn-b5-link.telia.net [62.115.9.173]
15 222 ms 225 ms 226 ms ldn-bb2-link.telia.net [80.91.246.146]
16 217 ms 216 ms 216 ms hbg-bb4-link.telia.net [62.115.112.35]
17 240 ms 241 ms 233 ms war-b2-link.telia.net [213.155.133.95]
18 336 ms 300 ms 304 ms 80-239-149-77.customer.teliacarrier.com [80.239.149.77]

Trace complete.

Webafrica:
Tracing route to 80-239-149-77.customer.teliacarrier.com [80.239.149.77]
over a maximum of 30 hops:

1 * * * Request timed out.
2 36 ms 33 ms 32 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
3 39 ms 40 ms 39 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 32 ms 33 ms 32 ms 196.35.115.136
5 33 ms 34 ms 33 ms mi-za-cpt-p7-te0-0-0-0.ip.isnet.net [168.209.6.12]
6 40 ms 40 ms 43 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
7 192 ms 194 ms 193 ms core2b-dock-ge-0-4-2-2.ip.isnet.net [168.209.201.18]
8 207 ms 207 ms 207 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33]
9 191 ms 190 ms 192 ms ae-126-3512.edge5.london1.Level3.net [4.69.166.45]
10 217 ms 217 ms 217 ms ldn-b5-link.telia.net [213.248.96.37]
11 186 ms 185 ms 186 ms ldn-bb3-link.telia.net [80.91.249.131]
12 219 ms 219 ms 219 ms hbg-bb1-link.telia.net [62.115.122.164]
13 220 ms 221 ms 241 ms war-b2-link.telia.net [213.155.130.105]
14 211 ms 212 ms 211 ms 80-239-149-77.customer.teliacarrier.com [80.239.149.77]

Trace complete.

Cybersmart:
Tracing route to 80-239-149-77.customer.teliacarrier.com [80.239.149.77]
over a maximum of 30 hops:

1 * * * Request timed out.
2 41 ms 39 ms 39 ms 196.6.121.37
3 40 ms 41 ms 40 ms 196.6.121.38
4 140 ms 157 ms 47 ms 96.182.tr-204.as36874.net [196.41.96.182]
5 46 ms 46 ms 46 ms tr212-cpt-te-2501.borwood.net [217.78.92.241]
6 187 ms 187 ms 187 ms th212-lon-po-wacs.borwood.net [217.78.80.205]
7 180 ms 180 ms 181 ms th202-lon-te-4037.borwood.net [217.78.88.221]
8 187 ms 188 ms 186 ms th201-lon-tg-202.borwood.net [217.78.88.129]
9 189 ms 187 ms 187 ms 213.130.48.253
10 181 ms 180 ms 186 ms ae-2.r02.londen03.uk.bb.gin.ntt.net [129.250.4.131]
11 186 ms 187 ms 187 ms ldn-b5-link.telia.net [213.248.100.49]
12 180 ms 179 ms 195 ms ldn-bb2-link.telia.net [80.91.248.94]
13 215 ms 195 ms 212 ms hbg-bb4-link.telia.net [213.155.132.246]
14 217 ms 216 ms 216 ms war-b2-link.telia.net [80.91.247.135]
15 214 ms 216 ms 215 ms 80-239-149-77.customer.teliacarrier.com [80.239.149.77]

Trace complete.
 
Last edited:
Guys please man, every other night I need to deal with this.

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com []
2 * * * Request timed out.
3 31 ms 28 ms 27 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 12 ms 11 ms 12 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 67 ms 67 ms 62 ms 169-1-21-29.ip.afrihost.co.za [169.1.21.29]
6 154 ms 158 ms 159 ms 169-1-5-243.ip.afrihost.co.za [169.1.5.243]
7 29 ms 29 ms 29 ms 72.14.239.129
8 34 ms 35 ms 35 ms jnb01s08-in-f36.1e100.net [216.58.223.36]
Click to expand...
 
Afri*, has your technical team looked at this hop in Cape Town? Still doing the same thing and definitely seems to affect throughput. This is only in the evenings, during the day it is 35 -50ms.

Trace to 169.1.5.82
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 155 | 155 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 31 | 0 | 0 | 0 | 0 | 0 |
| cpt-tx2.ip.adsl.co.za - 6 | 128 | 121 | 136 | 163 | 185 | 170 |
| cpt-rx2.ip.adsl.co.za - 0 | 155 | 155 | 26 | 27 | 39 | 31 |


Trace to BRAS
ping bras.afrihost.com

bras.afrihost.com [155.239.255.250] with 32 by
239.255.250: bytes=32 time=17ms TTL=63
239.255.250: bytes=32 time=16ms TTL=63
239.255.250: bytes=32 time=17ms TTL=63
239.255.250: bytes=32 time=17ms TTL=63

Test to CT SAIX Server:
6156341816.png

Test to PE Vodacom Server:
6156345610.png
 
Isengard said:
Guys please man, every other night I need to deal with this.
Click to expand...

Different path for me..

Tracing route to www.google.com [169.1.2.93]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * 164 ms 163 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 28 ms 27 ms 27 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 27 ms 26 ms 27 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 36 ms 34 ms 34 ms 169-1-21-9.ip.afrihost.co.za [169.1.21.9]
7 35 ms 34 ms 33 ms 169-1-2-93.ip.afrihost.co.za [169.1.2.93]

Trace complete.
 
Reign said:
This is a tracert to my eu realm on world of warcraft

Afrihost:
Tracing route to 80-239-149-77.customer.teliacarrier.com [80.239.149.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 48 ms 47 ms 47 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 * 161 ms 167 ms 169-1-21-54.ip.afrihost.co.za [169.1.21.54]
5 39 ms 40 ms 38 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 48 ms 47 ms 47 ms 41.164.52.40
7 197 ms 178 ms 176 ms ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
8 192 ms 192 ms 192 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
9 197 ms 195 ms 195 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.93]
10 189 ms 189 ms 189 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 323 ms 333 ms 333 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 189 ms 189 ms 190 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 195 ms 195 ms 195 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 225 ms 204 ms 200 ms ldn-b5-link.telia.net [62.115.9.173]
15 222 ms 225 ms 226 ms ldn-bb2-link.telia.net [80.91.246.146]
16 217 ms 216 ms 216 ms hbg-bb4-link.telia.net [62.115.112.35]
17 240 ms 241 ms 233 ms war-b2-link.telia.net [213.155.133.95]
18 336 ms 300 ms 304 ms 80-239-149-77.customer.teliacarrier.com [80.239.149.77]

Trace complete.

Webafrica:
Tracing route to 80-239-149-77.customer.teliacarrier.com [80.239.149.77]
over a maximum of 30 hops:

1 * * * Request timed out.
2 36 ms 33 ms 32 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
3 39 ms 40 ms 39 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 32 ms 33 ms 32 ms 196.35.115.136
5 33 ms 34 ms 33 ms mi-za-cpt-p7-te0-0-0-0.ip.isnet.net [168.209.6.12]
6 40 ms 40 ms 43 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
7 192 ms 194 ms 193 ms core2b-dock-ge-0-4-2-2.ip.isnet.net [168.209.201.18]
8 207 ms 207 ms 207 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33]
9 191 ms 190 ms 192 ms ae-126-3512.edge5.london1.Level3.net [4.69.166.45]
10 217 ms 217 ms 217 ms ldn-b5-link.telia.net [213.248.96.37]
11 186 ms 185 ms 186 ms ldn-bb3-link.telia.net [80.91.249.131]
12 219 ms 219 ms 219 ms hbg-bb1-link.telia.net [62.115.122.164]
13 220 ms 221 ms 241 ms war-b2-link.telia.net [213.155.130.105]
14 211 ms 212 ms 211 ms 80-239-149-77.customer.teliacarrier.com [80.239.149.77]

Trace complete.

Cybersmart:
Tracing route to 80-239-149-77.customer.teliacarrier.com [80.239.149.77]
over a maximum of 30 hops:

1 * * * Request timed out.
2 41 ms 39 ms 39 ms 196.6.121.37
3 40 ms 41 ms 40 ms 196.6.121.38
4 140 ms 157 ms 47 ms 96.182.tr-204.as36874.net [196.41.96.182]
5 46 ms 46 ms 46 ms tr212-cpt-te-2501.borwood.net [217.78.92.241]
6 187 ms 187 ms 187 ms th212-lon-po-wacs.borwood.net [217.78.80.205]
7 180 ms 180 ms 181 ms th202-lon-te-4037.borwood.net [217.78.88.221]
8 187 ms 188 ms 186 ms th201-lon-tg-202.borwood.net [217.78.88.129]
9 189 ms 187 ms 187 ms 213.130.48.253
10 181 ms 180 ms 186 ms ae-2.r02.londen03.uk.bb.gin.ntt.net [129.250.4.131]
11 186 ms 187 ms 187 ms ldn-b5-link.telia.net [213.248.100.49]
12 180 ms 179 ms 195 ms ldn-bb2-link.telia.net [80.91.248.94]
13 215 ms 195 ms 212 ms hbg-bb4-link.telia.net [213.155.132.246]
14 217 ms 216 ms 216 ms war-b2-link.telia.net [80.91.247.135]
15 214 ms 216 ms 215 ms 80-239-149-77.customer.teliacarrier.com [80.239.149.77]

Trace complete.
Click to expand...

:(

Something doesn't look right on those traceroutes. Hop 4 seems to be particularly problematic. How are your speeds looking at the moment? Which DNS Servers are you using?
 
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