Afrihost Capped DSL Feedback

[AfriGenie]

Never received my 100 gigs of data. I downgraded to 20 gig package, but with the announcement of no more smaller packages, i was said i would receive 100 gigs for April and May. Think i had data carry over, but never received my 100 gigs. Anybody else on the smaller packages not receive it?

There was an error on our side with the allocations for the 20GB and 40GB accounts, our Team did correct it over the weekend so it should be appearing correctly now.

 

[AfriGenie]

Howzit Fella, you got a PM incoming on an update with my line

I'll ask him to update you the moment he gets in.

 

[Icemanbrfc]

There was an error on our side with the allocations for the 20GB and 40GB accounts, our Team did correct it over the weekend so it should be appearing correctly now.

Thanks ill check, although i think i did torrent the life out of it over the weekend lol

 

[AfriGenie]

Afriman, I want to check with you, is DSTV Catchup and Showmax seen as realtime services? When I start to watch a programme on catchup it load for 30 sec and then it downloaded 1 second of video. Thats me on shapped account and 20mb vdsl.

It's a definitely a real-time service. Streaming services are unshaped on Capped accounts at all times. I've noticed Catch-up have some spotty performance on my side as well over the past few weeks. My other streaming services (Twitch.tv, Netflix) runs as full speed and it'll take exceptionally long for Catch-up to buffer or download the content.

Which DNS Servers are you using at the moment?

 

[AfriGenie]

speeds are up to crap today

Which services aren't running great for you?

 

[Icemanbrfc]

It's a definitely a real-time service. Streaming services are unshaped on Capped accounts at all times. I've noticed Catch-up have some spotty performance on my side as well over the past few weeks. My other streaming services (Twitch.tv, Netflix) runs as full speed and it'll take exceptionally long for Catch-up to buffer or download the content.

Which DNS Servers are you using at the moment?

DStv Now for me last night was crap. I was watching Barcelona vs Grenada, and the picture kept on switching between decent and poor. Almost as if it was bouncing between high and low quality

 

[AfriGenie]

Hey AfriPeeps,

Network is performing horribly in CPT.

1. Can confirm no other traffic on WAN

2. Bras is ok

Ping statistics for 155.239.255.250:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 21ms, Average = 19ms

3. Speeds are awful across the piece - NNTP (200KB/s); International Speedtests (<5mbps); Local (6.3mbps)
- http://beta.speedtest.net/result/6184103567.png
- http://beta.speedtest.net/result/6184161371.png

4. Visualware tests from NY and London paint a dismal picture
View attachment 427714

5. Attached an arb traceroute for reference
Issues at 169.1.5.106 - which was noted a few weeks back as exhibiting the same.
Issues at the Optinet hops - which was noted a few weeks back in response to the DSTV issue.

Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    69 ms    72 ms    74 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    90 ms    97 ms   106 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5    88 ms    73 ms    65 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    31 ms    31 ms    21 ms  optinet.ixp.capetown [196.10.140.145]
  7    22 ms    23 ms    22 ms  te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
  8    46 ms    40 ms    39 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254]
  9    22 ms    21 ms    20 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
 10    21 ms    20 ms    22 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
 11   131 ms   131 ms   124 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 12    22 ms    21 ms    21 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146]
 13    21 ms    21 ms    21 ms  41-86-110-143.mweb.co.za [41.86.110.143]

The good times couldn't last could they?

That's not looking very good.

Did I ever send you the SAIX account details?

 

[AfriGenie]

DStv Now for me last night was crap. I was watching Barcelona vs Grenada, and the picture kept on switching between decent and poor. Almost as if it was bouncing between high and low quality

I'm following-up on this, but it looks like it may be an issue Catch-up itself.

 

[Icemanbrfc]

I'm following-up on this, but it looks like it may be an issue Catch-up itself.

Possibly... I hardly use DSTV now, but only if I want to watch certain games I'll use it.. No biggie really

 

[Hummercellc]

Something very wrong in the East,

Packet Loss and high latency on Capped Accounts, Uncapped accounts are fine?

Static IP Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 27.765 ms 26.324 ms 27.988 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 27.587 ms 26.191 ms 27.588 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 27.186 ms 26.201 ms 25.989 ms
5 169-1-5-213.ip.afrihost.co.za (169.1.5.213) 20.389 ms 21.386 ms 21.587 ms
6 169-1-3-244.ip.afrihost.co.za (169.1.3.244) 25.594 ms 25.801 ms 25.987 ms
7 dbn-os2.ip.adsl.co.za (169.1.3.249) 26.792 ms 28.569 ms 27.190 ms
8 169-1-5-212.ip.afrihost.co.za (169.1.5.212) 31.193 ms 19.791 ms 21.189 ms
9 optinet.ixp.durban (196.10.141.75) 26.795 ms 27.397 ms 27.187 ms
10 197-82-7-1.dbn.mweb.co.za (197.82.7.1) 34.801 ms 34.561 ms 35.995 ms
11 te0-7-0-1.vic-p-2.optinet.net (197.84.4.44) 33.982 ms 31.804 ms 32.380 ms
12 197-80-7-14.jhb.mweb.co.za (197.80.7.14) 38.396 ms 37.789 ms 38.791 ms
13 197-80-132-82.jhb.mweb.co.za (197.80.132.82) 37.985 ms 37.799 ms 37.188 ms
14 talk.mweb.net (197.80.140.140) 37.992 ms 38.972 ms 37.976 ms

Standard Capped Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 16.884 ms 15.525 ms 17.445 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 19.446 ms 17.059 ms 15.744 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 19.209 ms 18.112 ms 16.984 ms
5 optinet.ixp.durban (196.10.141.75) 10.098 ms 18.524 ms 9.866 ms
6 197-82-7-1.dbn.mweb.co.za (197.82.7.1) 156.687 ms 154.246 ms 151.795 ms
7 te0-7-0-1.vic-p-2.optinet.net (197.84.4.44) 157.660 ms 155.249 ms 168.265 ms
8 * 197-80-7-14.jhb.mweb.co.za (197.80.7.14) 159.870 ms 156.146 ms
9 197-80-132-82.jhb.mweb.co.za (197.80.132.82) 147.041 ms 145.418 ms 143.353 ms
10 talk.mweb.net (197.80.140.140) 147.100 ms 144.418 ms 142.625 ms

 

[AfriGenie]

Something very wrong in the East,

Packet Loss and high latency on Capped Accounts, Uncapped accounts are fine?

Static IP Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 27.765 ms 26.324 ms 27.988 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 27.587 ms 26.191 ms 27.588 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 27.186 ms 26.201 ms 25.989 ms
5 169-1-5-213.ip.afrihost.co.za (169.1.5.213) 20.389 ms 21.386 ms 21.587 ms
6 169-1-3-244.ip.afrihost.co.za (169.1.3.244) 25.594 ms 25.801 ms 25.987 ms
7 dbn-os2.ip.adsl.co.za (169.1.3.249) 26.792 ms 28.569 ms 27.190 ms
8 169-1-5-212.ip.afrihost.co.za (169.1.5.212) 31.193 ms 19.791 ms 21.189 ms
9 optinet.ixp.durban (196.10.141.75) 26.795 ms 27.397 ms 27.187 ms
10 197-82-7-1.dbn.mweb.co.za (197.82.7.1) 34.801 ms 34.561 ms 35.995 ms
11 te0-7-0-1.vic-p-2.optinet.net (197.84.4.44) 33.982 ms 31.804 ms 32.380 ms
12 197-80-7-14.jhb.mweb.co.za (197.80.7.14) 38.396 ms 37.789 ms 38.791 ms
13 197-80-132-82.jhb.mweb.co.za (197.80.132.82) 37.985 ms 37.799 ms 37.188 ms
14 talk.mweb.net (197.80.140.140) 37.992 ms 38.972 ms 37.976 ms

Standard Capped Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 16.884 ms 15.525 ms 17.445 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 19.446 ms 17.059 ms 15.744 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 19.209 ms 18.112 ms 16.984 ms
5 optinet.ixp.durban (196.10.141.75) 10.098 ms 18.524 ms 9.866 ms
6 197-82-7-1.dbn.mweb.co.za (197.82.7.1) 156.687 ms 154.246 ms 151.795 ms
7 te0-7-0-1.vic-p-2.optinet.net (197.84.4.44) 157.660 ms 155.249 ms 168.265 ms
8 * 197-80-7-14.jhb.mweb.co.za (197.80.7.14) 159.870 ms 156.146 ms
9 197-80-132-82.jhb.mweb.co.za (197.80.132.82) 147.041 ms 145.418 ms 143.353 ms
10 talk.mweb.net (197.80.140.140) 147.100 ms 144.418 ms 142.625 ms

Huh... Now that's not good... I'm going to ask our Team to check on this quickly.

 

[moedawood]

Facebook videos in the KZN region as well as browsing is absolutely crap atm on capped accounts (unshaped) . Vox works perfectly

 

[Hummercellc]

Huh... Now that's not good... I'm going to ask our Team to check on this quickly.

Now up to 30% packet Loss and 200ms+

 

[Hummercellc]

Huh... Now that's not good... I'm going to ask our Team to check on this quickly.

Capped Account
PING 197.80.140.140 (197.80.140.140) from 169.0.237.237: 56 data bytes
64 bytes from 197.80.140.140: icmp_seq=0 ttl=53 time=144.172 ms
64 bytes from 197.80.140.140: icmp_seq=1 ttl=53 time=143.881 ms
64 bytes from 197.80.140.140: icmp_seq=5 ttl=53 time=142.853 ms
64 bytes from 197.80.140.140: icmp_seq=6 ttl=53 time=143.676 ms
64 bytes from 197.80.140.140: icmp_seq=7 ttl=53 time=143.586 ms
64 bytes from 197.80.140.140: icmp_seq=8 ttl=53 time=142.393 ms
64 bytes from 197.80.140.140: icmp_seq=9 ttl=53 time=143.646 ms

--- 197.80.140.140 ping statistics ---
10 packets transmitted, 7 packets received, 30.0% packet loss
round-trip min/avg/max/stddev = 142.393/143.458/144.172/0.572 ms

Uncapped Static IP Account
PING 197.80.140.140 (197.80.140.140) from 10.230.93.116: 56 data bytes
64 bytes from 197.80.140.140: icmp_seq=0 ttl=43 time=42.808 ms
64 bytes from 197.80.140.140: icmp_seq=1 ttl=43 time=40.189 ms
64 bytes from 197.80.140.140: icmp_seq=2 ttl=43 time=39.441 ms
64 bytes from 197.80.140.140: icmp_seq=3 ttl=44 time=38.555 ms
64 bytes from 197.80.140.140: icmp_seq=4 ttl=44 time=40.434 ms
64 bytes from 197.80.140.140: icmp_seq=5 ttl=44 time=38.154 ms
64 bytes from 197.80.140.140: icmp_seq=6 ttl=44 time=37.964 ms
64 bytes from 197.80.140.140: icmp_seq=7 ttl=44 time=39.852 ms
64 bytes from 197.80.140.140: icmp_seq=8 ttl=43 time=38.306 ms
64 bytes from 197.80.140.140: icmp_seq=9 ttl=44 time=39.318 ms

--- 197.80.140.140 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 37.964/39.502/42.808/1.376 ms

 

[mister]

Facebook videos in the KZN region as well as browsing is absolutely crap atm on capped accounts (unshaped) . Vox works perfectly

Same problem in Durban North with Afrihost shaped capped account on OpenServe fiber. Facebook is incredibly slow, and so are other sites.

Speedtest.net is as close to 100Mbps you can get

 

[moedawood]

Same problem in Durban North with Afrihost shaped capped account on OpenServe fiber. Facebook is incredibly slow, and so are other sites.

Speedtest.net is as close to 100Mbps you can get

I travel to Durban North to assist a friend in that's in VC. I'm sure he won't mind I spend an hour or 2 by you.

 

[mister]

I travel to Durban North to assist a friend in that's in VC. I'm sure he won't mind I spend an hour or 2 by you.

haha. People who visit me have their own DSL account added to my mikrotik!

 

[Hummercellc]

Seems the problem is spreading to other peering links, and Afrihost is Mute on the issue?

Showmax (za-teraco-04-napafrica.cdn.showmax.com)

Afrihost Capped Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 18.128 ms 15.762 ms 16.003 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 18.458 ms 15.875 ms 16.005 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 21.437 ms 16.615 ms 15.981 ms
5 169-1-21-32.ip.afrihost.co.za (169.1.21.32) 161.372 ms 161.937 ms 160.605 ms
6 showmax.ixp.joburg (196.46.25.14) 155.957 ms 155.846 ms 160.141 ms
7 za-teraco-04.cdn.showmax.cc (169.255.192.24) 155.411 ms 166.756 ms 166.309 ms

PING za-teraco-04-napafrica.cdn.showmax.com (169.255.192.24) from 169.0.237.237: 56 data bytes
64 bytes from 169.255.192.24: icmp_seq=0 ttl=58 time=150.887 ms
64 bytes from 169.255.192.24: icmp_seq=1 ttl=58 time=151.068 ms
64 bytes from 169.255.192.24: icmp_seq=3 ttl=58 time=153.336 ms
64 bytes from 169.255.192.24: icmp_seq=4 ttl=58 time=153.653 ms
64 bytes from 169.255.192.24: icmp_seq=5 ttl=58 time=153.948 ms
64 bytes from 169.255.192.24: icmp_seq=6 ttl=58 time=153.999 ms
64 bytes from 169.255.192.24: icmp_seq=7 ttl=58 time=155.000 ms
64 bytes from 169.255.192.24: icmp_seq=8 ttl=58 time=152.335 ms
64 bytes from 169.255.192.24: icmp_seq=9 ttl=58 time=153.828 ms

--- za-teraco-04-napafrica.cdn.showmax.com ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 150.887/153.117/155.000/1.318 ms


Afrihost Uncapped Static IP Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 21.830 ms 21.216 ms 21.988 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 21.989 ms 20.999 ms 21.990 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 21.190 ms 20.581 ms 21.189 ms
5 169-1-5-213.ip.afrihost.co.za (169.1.5.213) 15.204 ms 15.881 ms 17.189 ms
6 169-1-3-244.ip.afrihost.co.za (169.1.3.244) 21.593 ms 21.491 ms 19.984 ms
7 dbn-os2.ip.adsl.co.za (169.1.3.249) 21.610 ms 20.695 ms 22.790 ms
8 169-1-5-212.ip.afrihost.co.za (169.1.5.212) 23.591 ms 14.681 ms 15.590 ms
9 169-1-21-32.ip.afrihost.co.za (169.1.21.32) 29.986 ms 30.606 ms 31.992 ms
10 showmax.ixp.joburg (196.46.25.14) 27.991 ms 26.193 ms 31.591 ms
11 za-teraco-04.cdn.showmax.cc (169.255.192.24) 24.802 ms 24.987 ms 25.187 ms

PING za-teraco-04-napafrica.cdn.showmax.com (169.255.192.24) from 10.230.93.116: 56 data bytes
64 bytes from 169.255.192.24: icmp_seq=0 ttl=48 time=25.807 ms
64 bytes from 169.255.192.24: icmp_seq=1 ttl=49 time=25.798 ms
64 bytes from 169.255.192.24: icmp_seq=2 ttl=49 time=26.360 ms
64 bytes from 169.255.192.24: icmp_seq=3 ttl=48 time=23.912 ms
64 bytes from 169.255.192.24: icmp_seq=4 ttl=48 time=27.389 ms
64 bytes from 169.255.192.24: icmp_seq=5 ttl=49 time=24.561 ms
64 bytes from 169.255.192.24: icmp_seq=6 ttl=49 time=25.204 ms
64 bytes from 169.255.192.24: icmp_seq=7 ttl=49 time=23.805 ms
64 bytes from 169.255.192.24: icmp_seq=8 ttl=49 time=24.622 ms
64 bytes from 169.255.192.24: icmp_seq=9 ttl=48 time=25.022 ms

--- za-teraco-04-napafrica.cdn.showmax.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 23.805/25.248/27.389/1.059 ms

 

[Hummercellc]

Trace Route to Afrihost.com

Afrihost Capped Account
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 22.809 ms 21.019 ms 20.681 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 23.397 ms 21.354 ms 24.176 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 21.664 ms 20.745 ms 20.665 ms
5 169-1-21-32.ip.afrihost.co.za (169.1.21.32) 168.294 ms 165.241 ms 169.231 ms
6 cloudflare.ixp.joburg (196.60.8.198) 168.029 ms 173.445 ms 174.889 ms
7 104.20.30.244 (104.20.30.244) 165.575 ms 161.951 ms 160.875 ms

PING afrihost.com (104.20.30.244) from 169.0.237.237: 56 data bytes
64 bytes from 104.20.30.244: icmp_seq=0 ttl=58 time=161.308 ms
64 bytes from 104.20.30.244: icmp_seq=1 ttl=58 time=160.970 ms
64 bytes from 104.20.30.244: icmp_seq=2 ttl=58 time=183.191 ms
64 bytes from 104.20.30.244: icmp_seq=3 ttl=58 time=164.510 ms
64 bytes from 104.20.30.244: icmp_seq=4 ttl=58 time=167.022 ms
64 bytes from 104.20.30.244: icmp_seq=5 ttl=58 time=166.290 ms
64 bytes from 104.20.30.244: icmp_seq=6 ttl=58 time=161.894 ms
64 bytes from 104.20.30.244: icmp_seq=7 ttl=58 time=158.256 ms
64 bytes from 104.20.30.244: icmp_seq=9 ttl=58 time=159.722 ms

--- afrihost.com ping statistics ---
10 packets transmitted, 9 packets received, 10.0% packet loss
round-trip min/avg/max/stddev = 158.256/164.796/183.191/7.066 ms



Afrihost Uncapped Static IP
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 22.683 ms 23.568 ms 21.589 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 25.201 ms 22.188 ms 21.984 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 22.791 ms 28.989 ms 20.792 ms
5 169-1-5-213.ip.afrihost.co.za (169.1.5.213) 15.589 ms 15.788 ms 18.392 ms
6 169-1-3-244.ip.afrihost.co.za (169.1.3.244) 21.978 ms 28.275 ms 20.390 ms
7 dbn-os2.ip.adsl.co.za (169.1.3.249) 21.589 ms 21.440 ms 26.792 ms
8 169-1-5-212.ip.afrihost.co.za (169.1.5.212) 15.190 ms 15.801 ms 14.790 ms
9 169-1-21-32.ip.afrihost.co.za (169.1.21.32) 29.986 ms 33.804 ms 30.389 ms
10 cloudflare.ixp.joburg (196.60.8.198) 31.987 ms 30.597 ms 30.389 ms
11 104.20.31.244 (104.20.31.244) 24.789 ms 23.878 ms 23.988 ms

PING afrihost.com (104.20.31.244) from 10.230.93.116: 56 data bytes
64 bytes from 104.20.31.244: icmp_seq=0 ttl=49 time=25.328 ms
64 bytes from 104.20.31.244: icmp_seq=1 ttl=49 time=24.627 ms
64 bytes from 104.20.31.244: icmp_seq=2 ttl=48 time=24.149 ms
64 bytes from 104.20.31.244: icmp_seq=3 ttl=49 time=24.980 ms
64 bytes from 104.20.31.244: icmp_seq=4 ttl=48 time=24.749 ms
64 bytes from 104.20.31.244: icmp_seq=5 ttl=48 time=24.625 ms
64 bytes from 104.20.31.244: icmp_seq=6 ttl=49 time=25.407 ms
64 bytes from 104.20.31.244: icmp_seq=7 ttl=48 time=24.447 ms
64 bytes from 104.20.31.244: icmp_seq=8 ttl=49 time=26.363 ms
64 bytes from 104.20.31.244: icmp_seq=9 ttl=48 time=24.355 ms

--- afrihost.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 24.149/24.903/26.363/0.619 ms

 

[Hummercellc]

Where are all the AfriReps?
Can't believe no else is seeing crazy latency?