Afrihost Capped DSL Feedback

M

moedawood

Senior Member
Joined
Apr 20, 2016
Messages
910
Fb videos extremely slow again!

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=64 time=15.0 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=64 time=14.9 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=64 time=14.5 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=64 time=14.3 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=64 time=14.0 ms

--- bras.afrihost.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 14.0/14.5/15.0 ms

PING bbc.co.uk (212.58.244.23): 56 data bytes
64 bytes from 212.58.244.23: icmp_seq=0 ttl=42 time=203.8 ms
64 bytes from 212.58.244.23: icmp_seq=1 ttl=42 time=204.1 ms
64 bytes from 212.58.244.23: icmp_seq=2 ttl=43 time=203.5 ms
64 bytes from 212.58.244.23: icmp_seq=3 ttl=42 time=204.7 ms
64 bytes from 212.58.244.23: icmp_seq=4 ttl=42 time=204.4 ms

--- bbc.co.uk ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 203.5/204.1/204.7 ms
 
CamiKaze

CamiKaze

Honorary Master
Joined
May 19, 2010
Messages
14,846
AfriGenie said:
Definitely! :) You are able to request that change from the ClientZone. Under Connectivity you will just choose your DSL account then go to Edit Package. You will then do the same for your DSL line.

The Bundle will be updated automatically.
Click to expand...

A 200 gig cap is the lowest that you can go.
I am already on that.
I just want to lower the cap, increase the speed and pay more or less the same.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
CamiKaze said:
A 200 gig cap is the lowest that you can go.
I am already on that.
I just want to lower the cap, increase the speed and pay more or less the same.
Click to expand...

You should have a 100GB option... Could you PM me your DSL username please.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
moedawood said:
Fb videos extremely slow again!

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=64 time=15.0 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=64 time=14.9 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=64 time=14.5 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=64 time=14.3 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=64 time=14.0 ms

--- bras.afrihost.com ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 14.0/14.5/15.0 ms

PING bbc.co.uk (212.58.244.23): 56 data bytes
64 bytes from 212.58.244.23: icmp_seq=0 ttl=42 time=203.8 ms
64 bytes from 212.58.244.23: icmp_seq=1 ttl=42 time=204.1 ms
64 bytes from 212.58.244.23: icmp_seq=2 ttl=43 time=203.5 ms
64 bytes from 212.58.244.23: icmp_seq=3 ttl=42 time=204.7 ms
64 bytes from 212.58.244.23: icmp_seq=4 ttl=42 time=204.4 ms

--- bbc.co.uk ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 203.5/204.1/204.7 ms
Click to expand...

What do your speedtests look like at the moment?
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
bullzeye.za said:
Happened a few times today, using your guys DNS servers :)

Not the whole net is down, just some international sites, and Blizzard games
Click to expand...

Crud... Thanks for the update. Our Team is checking if there were any issues on our side.
 
I

image132

Expert Member
Joined
Apr 3, 2010
Messages
1,401
I haven't posted here in a while as I've accepted that my 20mb line can't do twitch on source or on high anymore but I tried tonight and its buffering on 160p.

Here are my MTR results to live.twitch.tv:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 184 | 184 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 0 | 184 | 184 | 20 | 28 | 84 | 20 |
| cpt-net1.ip.adsl.co.za - 0 | 184 | 184 | 19 | 29 | 90 | 20 |
| 41.164.52.40 - 7 | 149 | 140 | 29 | 107 | 265 | 62 |
|ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net - 0 | 184 | 184 | 21 | 78 | 202 | 29 |
|if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net - 1 | 181 | 180 | 174 | 183 | 251 | 176 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 0 | 184 | 184 | 163 | 177 | 242 | 164 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 1 | 181 | 180 | 163 | 210 | 359 | 273 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 0 | 184 | 184 | 162 | 171 | 233 | 163 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 0 | 184 | 184 | 162 | 170 | 231 | 163 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 48 | 65 | 34 | 0 | 173 | 217 | 217 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 4 | 165 | 160 | 182 | 284 | 337 | 272 |
| 80.231.60.123 - 0 | 184 | 184 | 168 | 176 | 235 | 169 |
| ae-13.r24.londen12.uk.bb.gin.ntt.net - 2 | 177 | 175 | 168 | 177 | 228 | 169 |
| ae-1.r04.londen05.uk.bb.gin.ntt.net - 0 | 184 | 184 | 168 | 176 | 238 | 169 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |

I'm on google DNS because when I tried earlier on auto DNS it was worse. I don't know if its normal to have that international link have 48% loss but there you go. Youtube is fine.
 
N

NewBiks

Well-Known Member
Joined
Jul 29, 2015
Messages
480
image132 said:
I haven't posted here in a while as I've accepted that my 20mb line can't do twitch on source or on high anymore but I tried tonight and its buffering on 160p.

I'm on google DNS because when I tried earlier on auto DNS it was worse. I don't know if its normal to have that international link have 48% loss but there you go. Youtube is fine.
Click to expand...

Hmmm well would you look at that, another person having issues.
 
S

steel_dog

Senior Member
Joined
Jul 5, 2010
Messages
769
Well the new capped Fibre deals are out. Was seriously hoping they were going to be good... sadly they are downright disappointing. R20 saving on a 200GB Capped vs Uncapped Home (which itself is throttled at 200GB). There's no free time and no clarity at this stage on roll-over. So all in all they're of no real value. *sigh*
 
N

NewBiks

Well-Known Member
Joined
Jul 29, 2015
Messages
480
150ms ping to SA CS servers.

Can't stream, can't game.

Thanks for taking my cash on time though.
 
AfriFella

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828
image132 said:
I haven't posted here in a while as I've accepted that my 20mb line can't do twitch on source or on high anymore but I tried tonight and its buffering on 160p.

Here are my MTR results to live.twitch.tv:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 184 | 184 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 0 | 184 | 184 | 20 | 28 | 84 | 20 |
| cpt-net1.ip.adsl.co.za - 0 | 184 | 184 | 19 | 29 | 90 | 20 |
| 41.164.52.40 - 7 | 149 | 140 | 29 | 107 | 265 | 62 |
|ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net - 0 | 184 | 184 | 21 | 78 | 202 | 29 |
|if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net - 1 | 181 | 180 | 174 | 183 | 251 | 176 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 0 | 184 | 184 | 163 | 177 | 242 | 164 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 1 | 181 | 180 | 163 | 210 | 359 | 273 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 0 | 184 | 184 | 162 | 171 | 233 | 163 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 0 | 184 | 184 | 162 | 170 | 231 | 163 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 48 | 65 | 34 | 0 | 173 | 217 | 217 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 4 | 165 | 160 | 182 | 284 | 337 | 272 |
| 80.231.60.123 - 0 | 184 | 184 | 168 | 176 | 235 | 169 |
| ae-13.r24.londen12.uk.bb.gin.ntt.net - 2 | 177 | 175 | 168 | 177 | 228 | 169 |
| ae-1.r04.londen05.uk.bb.gin.ntt.net - 0 | 184 | 184 | 168 | 176 | 238 | 169 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 38 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 37 | 0 | 0 | 0 | 0 | 0 |

I'm on google DNS because when I tried earlier on auto DNS it was worse. I don't know if its normal to have that international link have 48% loss but there you go. Youtube is fine.
Click to expand...

This trace is all over the place. :( I've passed the info onto our NOC Team. Thanks for testing.
 
S

steel_dog

Senior Member
Joined
Jul 5, 2010
Messages
769
Seeing the same as the others - Twitch is crazy slow.

Speedtests locally are perfect - 19mbps.
Speedtests to London are horrible - 5mbps - http://beta.speedtest.net/result/6193107296.png

Trace to Twitch CDN server
Code: 
Tracing route to video-edge-c61978.ams02.hls.ttvnw.net [52.223.192.221]
over a maximum of 30 hops:

  1    <1 ms     2 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    22 ms    21 ms    21 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    24 ms    22 ms    21 ms  169-1-21-66.ip.afrihost.co.za [169.1.21.66]
  5   195 ms   174 ms   174 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    21 ms    21 ms    22 ms  41.164.52.40
  7    46 ms    46 ms    52 ms  ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   170 ms   170 ms   170 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
  9   176 ms   176 ms   175 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   273 ms   268 ms   269 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   164 ms   164 ms   164 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 12     *      176 ms     *     if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 13   165 ms   164 ms   164 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 14   316 ms   295 ms   301 ms  80.231.60.123
 15   288 ms   291 ms   290 ms  ae-13.r24.londen12.uk.bb.gin.ntt.net [129.250.4.25]
 16   171 ms   170 ms   170 ms  ae-1.r04.londen05.uk.bb.gin.ntt.net [129.250.4.141]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19  213.130.47.82  reports: Destination net unreachable.

Nothing else running on the WAN.
Speeds are back to the poor situation of earlier this week.

Here's the outcome on the SAIX test account.
Twitch - PERFECT - streams 1080p happily.
Speedtests to London are ... PERFECT - 19.36mbps - http://beta.speedtest.net/result/6193132218.png
Speedtests to US are ... PERFECT - 18.43mbps - http://beta.speedtest.net/result/6193139369.png

Twitch CDN server
Code: 
Tracing route to video-edge-c61978.ams02.hls.ttvnw.net [52.223.192.221]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3   202 ms    58 ms    37 ms  196.43.31.249
  4    21 ms    20 ms    20 ms  196.43.31.250
  5     *        *        *     Request timed out.
  6    42 ms    42 ms    66 ms  196.43.48.158
  7    43 ms    43 ms    43 ms  rrba-ip-lir-1-gig-2-0-0-201.telkom-ipnet.co.za [196.43.33.5]
  8   185 ms   186 ms   186 ms  lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
  9     *     lhr01-br01.justin.tv [195.66.225.174]  reports: Destination net unreachable.

So again the SAIX test account shows no problems and AH does.
Second time we've been here in a month guys.
Can we please have an explanation.
TEST ACCOUNT = works perfectly.
AH ACCOUNT = simply is not.
 
AfriFella

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828
steel_dog said:
Well the new capped Fibre deals are out. Was seriously hoping they were going to be good... sadly they are downright disappointing. R20 saving on a 200GB Capped vs Uncapped Home (which itself is throttled at 200GB). There's no free time and no clarity at this stage on roll-over. So all in all they're of no real value. *sigh*
Click to expand...

Free-Time and Rollover is something that we'll be applying to all Capped Fibre packages very soon.

Personally it makes sense to me that the pricing is similar between 200GB Capped Fibre and Home Uncapped Fibre (200GB threshold). :)
 
AfriFella

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828
steel_dog said:
Seeing the same as the others - Twitch is crazy slow.

Speedtests locally are perfect - 19mbps.
Speedtests to London are horrible - 5mbps - http://beta.speedtest.net/result/6193107296.png

Trace to Twitch CDN server
Code: 
Tracing route to video-edge-c61978.ams02.hls.ttvnw.net [52.223.192.221]
over a maximum of 30 hops:

  1    <1 ms     2 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    22 ms    21 ms    21 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    24 ms    22 ms    21 ms  169-1-21-66.ip.afrihost.co.za [169.1.21.66]
  5   195 ms   174 ms   174 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    21 ms    21 ms    22 ms  41.164.52.40
  7    46 ms    46 ms    52 ms  ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   170 ms   170 ms   170 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
  9   176 ms   176 ms   175 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   273 ms   268 ms   269 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   164 ms   164 ms   164 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 12     *      176 ms     *     if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 13   165 ms   164 ms   164 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 14   316 ms   295 ms   301 ms  80.231.60.123
 15   288 ms   291 ms   290 ms  ae-13.r24.londen12.uk.bb.gin.ntt.net [129.250.4.25]
 16   171 ms   170 ms   170 ms  ae-1.r04.londen05.uk.bb.gin.ntt.net [129.250.4.141]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19  213.130.47.82  reports: Destination net unreachable.

Nothing else running on the WAN.
Speeds are back to the poor situation of earlier this week.

Here's the outcome on the SAIX test account.
Twitch - PERFECT - streams 1080p happily.
Speedtests to London are ... PERFECT - 19.36mbps - http://beta.speedtest.net/result/6193132218.png
Speedtests to US are ... PERFECT - 18.43mbps - http://beta.speedtest.net/result/6193139369.png

Twitch CDN server
Code: 
Tracing route to video-edge-c61978.ams02.hls.ttvnw.net [52.223.192.221]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3   202 ms    58 ms    37 ms  196.43.31.249
  4    21 ms    20 ms    20 ms  196.43.31.250
  5     *        *        *     Request timed out.
  6    42 ms    42 ms    66 ms  196.43.48.158
  7    43 ms    43 ms    43 ms  rrba-ip-lir-1-gig-2-0-0-201.telkom-ipnet.co.za [196.43.33.5]
  8   185 ms   186 ms   186 ms  lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
  9     *     lhr01-br01.justin.tv [195.66.225.174]  reports: Destination net unreachable.

So again the SAIX test account shows no problems and AH does.
Second time we've been here in a month guys.
Can we please have an explanation.
TEST ACCOUNT = works perfectly.
AH ACCOUNT = simply is not.
Click to expand...

Thanks for testing. :) I'm passing it onto our NOC Team.
 
S

steel_dog

Senior Member
Joined
Jul 5, 2010
Messages
769
AfriFella said:
Free-Time and Rollover is something that we'll be applying to all Capped Fibre packages very soon.

Personally it makes sense to me that the pricing is similar between 200GB Capped Fibre and Home Uncapped Fibre (200GB threshold). :)
Click to expand...

Doesn't to me.
Current = 200GB capped on VDSL 20mbps @ R584.
I get 200GB + 400GB free time = 600GB on a line that, in theory, isn't throttled.​
Capped Fibre 20/20mbps @R779.
Get 200GB with no free time (currently communicated by AH) and no confirmation of rollover (same comms)
200GB and tough takkie.
​
UnCapped Home Fibre 20/20mbps @ R799
Get 200GB then get hamstrung - throttled.​

So I'm not seeing that value proposition in Fibre. More costly and lower data allowances.
This, along with the shockingly poorly performing network, has made the AH value proposition all together poorer.
 
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