Afrihost Capped DSL Feedback

[Isengard]

Thanks for confirming. What DNS do you have configured?

The one you guys assign me, I never change my DNS.

 

[Vixation]

League of Legends has for the last couple of months become basically unplayable on my 300GB capped account. Running a 20MB vdsl line.

Is there any reason for this as it was an issue a few months back and was never resolved it seems. 300 plus MS is just unplayable and getting very frustrating.
It seems to be at it's worst at night from 5pm onwards.

 

[AfriFella]

League of Legends has for the last couple of months become basically unplayable on my 300GB capped account. Running a 20MB vdsl line.

Is there any reason for this as it was an issue a few months back and was never resolved it seems. 300 plus MS is just unplayable and getting very frustrating.
It seems to be at it's worst at night from 5pm onwards.

I've not seen any general complaints with regards to LoL on our network lately. Do things perform normal before the above mentioned time of day?

 

[steel_dog]

Weird that you can't pull them via ClientZone. You should be able to send yourself Raw CSV logs by clicking on the usage graph in ClientZone. Are you still having trouble with it this morning?

Only Mar / April is available. Do u still have my userid? Would be great if you could organise the last 6 months.

 

[NewBiks]

Not the first complaints I've heard around Twitch performing badly. Are you able to test again this morning?

Glad you are now able to see it for yourself

I haven't tried Twitch again, the issue is that this has been happening for two weeks now.
It happens nearly every weekend.

The bad ping in games is new to me so I can't comment on that.

 

[Soul Assassin]

Not the first complaints I've heard around Twitch performing badly. Are you able to test again this morning?

Fix Twitch problems, feel free to share this info with users.

Download Streamlink and Streamlink Twitch GUI.

Once both are installed open Streamlink Twitch GUI - Settings - Enable advanced settings.

Now go to the third tab, it should be called Streamlink, set the stream type to rtmp and HLS segments to 10.

 

[NewBiks]

Fix Twitch problems, feel free to share this info with users.

Download Streamlink and Streamlink Twitch GUI.

Once both are installed open Streamlink Twitch GUI - Settings - Enable advanced settings.

Now go to the third tab, it should be called Streamlink, set the stream type to rtmp and HLS segments to 10.

Thanks for the info, I'll give this a try.

I've tried Livestreamer before but it was just as bad.

Once again thanks for the info.

 

[AfriGenie]

Only Mar / April is available. Do u still have my userid? Would be great if you could organise the last 6 months.

We may be able to pull the last six months for you, could you PM me the username that you want the records for please.

 

[Soul Assassin]

Thanks for the info, I'll give this a try.

I've tried Livestreamer before but it was just as bad.

Once again thanks for the info.

Please do let me know if it works, be sure to set it to use multiple segments, take your last screenshot where you got 1800Kbps or 225KB/s, in theory this should give you 2250KB/s, more than any stream from Twitch needs.

If I use it it immediately goes to my 20Mbps line speed for the first 10 or so seconds for a nice buffer and then averages around 600KB/s.

 

[Vixation]

I've not seen any general complaints with regards to LoL on our network lately. Do things perform normal before the above mentioned time of day?

I have tested it extensively regarding time and seems to perform normal in the mornings and like clockwork at about 5pm till 12pm it goes pear shaped.

 

[AfriGenie]

Glad you are now able to see it for yourself

I haven't tried Twitch again, the issue is that this has been happening for two weeks now.
It happens nearly every weekend.

The bad ping in games is new to me so I can't comment on that.

I was streaming Twitch a lot this weekend, and I saw a dip in performance between 18h00 and 19h30 myself, I'm looking into this with our Team to find out what happened.

 

[AfriGenie]

Fix Twitch problems, feel free to share this info with users.

Download Streamlink and Streamlink Twitch GUI.

Once both are installed open Streamlink Twitch GUI - Settings - Enable advanced settings.

Now go to the third tab, it should be called Streamlink, set the stream type to rtmp and HLS segments to 10.

Please do let me know if it works, be sure to set it to use multiple segments, take your last screenshot where you got 1800Kbps or 225KB/s, in theory this should give you 2250KB/s, more than any stream from Twitch needs.

If I use it it immediately goes to my 20Mbps line speed for the first 10 or so seconds for a nice buffer and then averages around 600KB/s.

Thanks for sharing this! Pretty freaking cool!

 

[Soul Assassin]

Thanks for sharing this! Pretty freaking cool!

In theory it works the same way as a download manager like Internet Download Manager or Free Download Manager in the way it uses multiple threads to download.

 

[AfriGenie]

I have tested it extensively regarding time and seems to perform normal in the mornings and like clockwork at about 5pm till 12pm it goes pear shaped.

Which DNS Servers are you using at the moment?

When you start to see the latency increase in-game again, could you please ping bras.afrihost.com.

That will give us a better idea of where the latency is coming from?

 

[steel_dog]

We may be able to pull the last six months for you, could you PM me the username that you want the records for please.

Cool. Sent. Thx!

 

[image132]

Guessing this isn't normal on a 20mb line:



MTR to bbc.co.uk

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 460 | 460 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 1 | 453 | 451 | 20 | 20 | 164 | 20 |
| cpt-net1.ip.adsl.co.za - 0 | 460 | 460 | 19 | 21 | 160 | 20 |
| 41.164.52.40 - 0 | 460 | 460 | 20 | 21 | 171 | 21 |
|ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net - 2 | 441 | 436 | 20 | 21 | 118 | 22 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 3 | 425 | 416 | 175 | 175 | 284 | 175 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 3 | 421 | 411 | 178 | 179 | 294 | 179 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 1 | 448 | 445 | 175 | 176 | 291 | 176 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 2 | 440 | 435 | 175 | 176 | 278 | 176 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 30 | 213 | 151 | 172 | 172 | 178 | 173 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 2 | 440 | 435 | 175 | 176 | 218 | 175 |
| 195.219.83.102 - 3 | 421 | 411 | 174 | 179 | 710 | 190 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| NIU-SOLUTIO.ear1.London15.Level3.net - 1 | 445 | 441 | 175 | 176 | 278 | 176 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| ae0.er02.telhc.bbc.co.uk - 2 | 440 | 435 | 182 | 183 | 273 | 183 |
| 132.185.255.148 - 1 | 448 | 445 | 182 | 184 | 244 | 183 |
| 212.58.244.22 - 2 | 441 | 436 | 181 | 181 | 191 | 182 |
|________________________________________________|______|______|______|______|______|______|

That tcore1.L78 international link is now up to 30% loss.

*EDIT

Telkom for comparison:



|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 102 | 102 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| 105.187.252.62 - 0 | 102 | 102 | 20 | 20 | 26 | 20 |
| 105.226.0.57 - 0 | 102 | 102 | 20 | 20 | 23 | 20 |
| 196.25.190.209 - 0 | 102 | 102 | 20 | 20 | 24 | 20 |
|lon-ip-hsll-1-gig-5-1-0.telkom-ipnet.co.za - 0 | 102 | 102 | 164 | 164 | 169 | 165 |
|te0-2-1-6.rcr21.b023101-0.lon01.atlas.cogentco.com - 0 | 102 | 102 | 164 | 165 | 167 | 166 |
| be2950.ccr22.lon01.atlas.cogentco.com - 0 | 102 | 102 | 164 | 165 | 170 | 165 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| unknown.Level3.net - 0 | 102 | 102 | 164 | 170 | 195 | 174 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| ae0.er01.telhc.bbc.co.uk - 0 | 102 | 102 | 162 | 163 | 184 | 163 |
| 132.185.255.148 - 0 | 102 | 102 | 166 | 171 | 196 | 175 |
| 212.58.244.22 - 0 | 102 | 102 | 162 | 163 | 167 | 163 |
|________________________________________________|______|______|______|______|______|______|

not a whiff of packet loss.

And afrihost with a closer timestamp:



Sorry for the huge post

 

[AfriGenie]

Guessing this isn't normal on a 20mb line:

View attachment 429652

MTR to bbc.co.uk

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 460 | 460 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 1 | 453 | 451 | 20 | 20 | 164 | 20 |
| cpt-net1.ip.adsl.co.za - 0 | 460 | 460 | 19 | 21 | 160 | 20 |
| 41.164.52.40 - 0 | 460 | 460 | 20 | 21 | 171 | 21 |
|ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net - 2 | 441 | 436 | 20 | 21 | 118 | 22 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 3 | 425 | 416 | 175 | 175 | 284 | 175 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 3 | 421 | 411 | 178 | 179 | 294 | 179 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 1 | 448 | 445 | 175 | 176 | 291 | 176 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 2 | 440 | 435 | 175 | 176 | 278 | 176 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 30 | 213 | 151 | 172 | 172 | 178 | 173 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 2 | 440 | 435 | 175 | 176 | 218 | 175 |
| 195.219.83.102 - 3 | 421 | 411 | 174 | 179 | 710 | 190 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| NIU-SOLUTIO.ear1.London15.Level3.net - 1 | 445 | 441 | 175 | 176 | 278 | 176 |
| No response from host - 100 | 93 | 0 | 0 | 0 | 0 | 0 |
| ae0.er02.telhc.bbc.co.uk - 2 | 440 | 435 | 182 | 183 | 273 | 183 |
| 132.185.255.148 - 1 | 448 | 445 | 182 | 184 | 244 | 183 |
| 212.58.244.22 - 2 | 441 | 436 | 181 | 181 | 191 | 182 |
|________________________________________________|______|______|______|______|______|______|

That tcore1.L78 international link is now up to 30% loss.

*EDIT

Telkom for comparison:

View attachment 429656

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 102 | 102 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| 105.187.252.62 - 0 | 102 | 102 | 20 | 20 | 26 | 20 |
| 105.226.0.57 - 0 | 102 | 102 | 20 | 20 | 23 | 20 |
| 196.25.190.209 - 0 | 102 | 102 | 20 | 20 | 24 | 20 |
|lon-ip-hsll-1-gig-5-1-0.telkom-ipnet.co.za - 0 | 102 | 102 | 164 | 164 | 169 | 165 |
|te0-2-1-6.rcr21.b023101-0.lon01.atlas.cogentco.com - 0 | 102 | 102 | 164 | 165 | 167 | 166 |
| be2950.ccr22.lon01.atlas.cogentco.com - 0 | 102 | 102 | 164 | 165 | 170 | 165 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| unknown.Level3.net - 0 | 102 | 102 | 164 | 170 | 195 | 174 |
| No response from host - 100 | 20 | 0 | 0 | 0 | 0 | 0 |
| ae0.er01.telhc.bbc.co.uk - 0 | 102 | 102 | 162 | 163 | 184 | 163 |
| 132.185.255.148 - 0 | 102 | 102 | 166 | 171 | 196 | 175 |
| 212.58.244.22 - 0 | 102 | 102 | 162 | 163 | 167 | 163 |
|________________________________________________|______|______|______|______|______|______|

not a whiff of packet loss.

And afrihost with a closer timestamp:

View attachment 429660

Sorry for the huge post

The latency looks good, but the speed is way off. Can you please PM me your details and I'll check to see if there are any issues.

 

[image132]

The latency looks good, but the speed is way off. Can you please PM me your details and I'll check to see if there are any issues.

Done. Let me know if anything changes. Tried again and its up to 3.9 Mbps. I'm sticking to Telkom for now.

 

[AfriGenie]

Done. Let me know if anything changes. Tried again and its up to 3.9 Mbps. I'm sticking to Telkom for now.

Got your PM! I'm checking on it now!

 

[Flikka]

I also have the twitch streaming problems mentioned by a few people, my http downloads are also in the 20kb/s - 50kb/s range. I contacted Afrihost support and they have labeled it exchange congestion with only 18% port availability at the exchange.

They also advised me that I should downgrade from 10mb/s to 8mb/s to stabilise the line, clearly did not help. Speedtest shows nothing wrong on my 8mb/s capped account.

Ping: 25ms
Download: 7.79Mbps
Upload: 0.56Mbps