Afrihost Capped DSL Feedback

Hummercellc · Apr 12, 2017

moedawood said:
Can't stream YouTube, no app will load. Terrible at this moment. Bras is 14ms so not the exchange

Ok :crylaugh:

AfriFella · Apr 12, 2017

Hummercellc said:
Is anyone else unable to use/connect to TeamViewer?

Are you unable to connect to Teamviewer at all?

AfriFella · Apr 12, 2017

moedawood said:
Can't stream YouTube, no app will load. Terrible at this moment. Bras is 14ms so not the exchange

That sounds alarming!

Please drop me a PM reminding me of your account info and I'll look into this for you.

JasDan · Apr 12, 2017

moedawood said:
Can't stream YouTube, no app will load. Terrible at this moment. Bras is 14ms so not the exchange

I'm experiencing a similar issue, YouTube plays intermittently and drops the quality to 144p, and Google Play Music refuse to play any music at all (although both sites load quickly and without issue.). Google Play Store downloads max out as usual though.

I'm on the East, 10Mbps line, if that adds anything. Also have tried Google DNS, no fix there.

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=5.579 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=9.012 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=6.203 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=6.318 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=7.982 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=5.968 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=5.743 ms
^C
--- bras.afrihost.com ping statistics ---
7 packets transmitted, 7 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 5.579/6.686/9.012/1.201 ms

AfriFella · Apr 12, 2017

JasDan said:
I'm experiencing a similar issue, YouTube plays intermittently and drops the quality to 144p, and Google Play Music refuse to play any music at all (although both sites load quickly and without issue.). Google Play Store downloads max out as usual though.

I'm on the East, 10Mbps line, if that adds anything. Also have tried Google DNS, no fix there.

View attachment 430074

Thanks for your tests.

All around this looks good... Are you having similar issues with our Google related services?

image132 · Apr 12, 2017

What's the cancellation period on Afrihosts products?

AfriFella · Apr 12, 2017

image132 said:
What's the cancellation period on Afrihosts products?

All cancellations have to be requested before the 23rd of the month in order to be effective at the end of that same month.

image132 · Apr 12, 2017

AfriFella said:
All cancellations have to be requested before the 23rd of the month in order to be effective at the end of that same month.

Ok cool. Can you please pull up my usage for the last 4 months like you did for steel_dog. I also cannot pull them up via clientzone beyond this month and last month.

AfriGenie · Apr 12, 2017

image132 said:
Ok cool. Can you please pull up my usage for the last 4 months like you did for steel_dog. I also cannot pull them up via clientzone beyond this month and last month.

Sure, can you please PM me your username and I'll mail you those details.

JasDan · Apr 12, 2017

AfriFella said:
Are you having similar issues with our Google related services?

At the moment it's seems to have improved since my earlier post.

I'll monitor over the next few days and see if it occurs again or at any particular time of day.

AfriGenie · Apr 12, 2017

JasDan said:
At the moment it's seems to have improved since my earlier post.

I'll monitor over the next few days and see if it occurs again or at any particular time of day.

Thanks!

steel_dog · Apr 12, 2017

So whilst I'm still with AH - here's the continuing tale of woe in CPT.
AH Account - London - 2.63mbps - http://beta.speedtest.net/result/6212637691.png
SAIX Test account - London - 19.38mbps - http://beta.speedtest.net/result/6212649388.png

YouTube on SAIX Test account rocks - 18.3mbps.
YouTube on AH account... A WHOPPING 300kbps. No not KB/s but kbps. Here's an image for posterity.

So rinse, repeat - AH has a HUGE problem in CPT (specifically).

I was informed that some upgrades were done in CPT. They've clearly had no positive impact.

Isengard · Apr 12, 2017

Youtube maxing out at 1.1Mbps right now... Quite honestly I'm this close to just cancelling, we are not seeing any improvement even after weeks with of data given to AH.

NewBiks · Apr 12, 2017

AfriFella said:
Good morning. Are things back to normal for you this AM?

Hi, yes.

After installing and testing Streamlink as per Soul Assassin's suggestion. (Thanks A LOT)
I was at times able to stream Source but noticed that there was at least a 60+ second delay in chat. (Which is imo not cutting it)

Right now I'm trying to stream 720p30fps and this is the throughput via streamlink. It's low and even now there is buffering and stuttering. (Keep in mind this is a 'work-around'). I've had no feedback as to what is being done to better my experience.

I'm unable to get most of the info that I was previously able to get off of the website.

NewBiks · Apr 12, 2017

Here are some YouTube tests to look at. (Time in now 09:08)

Slowly losing faith in this company.

I'm now going to try and game and I'll let you know what the ping is like.

Back and here is what I see when I queue. (Don't know if it's you guys or CS but I really doubt it's CS)

image132 · Apr 12, 2017

AfriGenie said:
Sure, can you please PM me your username and I'll mail you those details.

Done. Check your PMs. I kinda need it to find a new ISP.

*EDIT

MTR to live.twtich.tv

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 1817 | 1817 | 0 | 0 | 6 | 0 |
| No response from host - 100 | 364 | 0 | 0 | 0 | 0 | 0 |
| cpt-up2.ip.adsl.co.za - 1 | 1762 | 1748 | 20 | 23 | 220 | 25 |
| cpt-net1.ip.adsl.co.za - 1 | 1809 | 1807 | 19 | 23 | 216 | 25 |
| 41.164.52.40 - 1 | 1770 | 1758 | 20 | 24 | 190 | 22 |
|ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net - 0 | 1817 | 1817 | 20 | 23 | 223 | 25 |
| if-ae-5-2.tcore2.PV9-Lisbon.as6453.net - 0 | 1817 | 1817 | 166 | 170 | 355 | 167 |
| if-ae-2-2.tcore1.PV9-Lisbon.as6453.net - 2 | 1718 | 1693 | 229 | 307 | 515 | 307 |
|if-ae-1-3.tcore1.SV8-Highbridge.as6453.net - 8 | 1390 | 1283 | 254 | 311 | 531 | 309 |
|if-ae-2-2.tcore2.SV8-Highbridge.as6453.net - 1 | 1762 | 1748 | 168 | 181 | 427 | 169 |
| if-ae-11-2.tcore1.L78-London.as6453.net - 17 | 1104 | 925 | 0 | 173 | 355 | 170 |
| if-ae-17-2.tcore1.LDN-London.as6453.net - 1 | 1813 | 1812 | 172 | 176 | 376 | 175 |
| 80.231.60.123 - 1 | 1813 | 1812 | 168 | 172 | 358 | 169 |
| ae-13.r24.londen12.uk.bb.gin.ntt.net - 1 | 1802 | 1798 | 168 | 212 | 610 | 193 |
| ae-1.r04.londen05.uk.bb.gin.ntt.net - 1 | 1809 | 1807 | 168 | 171 | 327 | 169 |
| Destination network unreachable. - 100 | 370 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 371 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 370 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 370 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 369 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 369 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 371 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 367 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 366 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 367 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 366 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 366 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 367 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 367 | 0 | 0 | 0 | 0 | 0 |
| Destination network unreachable. - 100 | 367 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|_

if-ae-11-2.tcore1.L78-London.as6453.net causing issues with twitch like always with its packet loss.

AfriFella · Apr 13, 2017

Isengard said:
Youtube maxing out at 1.1Mbps right now... Quite honestly I'm this close to just cancelling, we are not seeing any improvement even after weeks with of data given to AH.

Are you seeing performance issues across the board on Youtube, or is it intermittent and just affecting certain videos?

AfriFella · Apr 13, 2017

NewBiks said:
Here are some YouTube tests to look at. (Time in now 09:08)

View attachment 430260

View attachment 430262

View attachment 430264

Slowly losing faith in this company.

I'm now going to try and game and I'll let you know what the ping is like.

Back and here is what I see when I queue. (Don't know if it's you guys or CS but I really doubt it's CS)

View attachment 430266

View attachment 430286

Seeing an improvement on Youtube in this test. Please send us the link to the next video you have trouble with.

ogchucky · Apr 13, 2017

Fix please!

https://www.youtube.com/watch?v=Ltc800DBLqY

Streaming this video then it cuts off after 1min. Almost all videos on youtube.

http://www.speedtest.net/result/6214416122

Current Speedtest

AfriGenie · Apr 13, 2017

ogchucky said:
Fix please!

https://www.youtube.com/watch?v=Ltc800DBLqY

Streaming this video then it cuts off after 1min. Almost all videos on youtube.

http://www.speedtest.net/result/6214416122

Current Speedtest

Which DNS Servers are you using at the moment?

Afrihost Capped DSL Feedback

Expert Member

Afrihost

Afrihost

Active Member

Afrihost

Expert Member

Afrihost

Expert Member

Afrihost

Active Member

Afrihost

Senior Member

Senior Member

Well-Known Member

Well-Known Member

Expert Member

Afrihost

Afrihost

Active Member

Afrihost