Afrihost Capped DSL Feedback

AfriMan · Apr 18, 2017

NewBiks said:
Can I get any feedback on this?

Like anything at all?

As far as I am aware things should be running well as the moment. Can you give us some tests that we can try to replicate?

AfriMan · Apr 18, 2017

GreatD7007 said:
Hi Afri-gents. Please help, I have a capped 100 GB DSL Data Package. I've noticed one of the areas have great speed but the other area we using the account is slow or dead, browsing takes forever to load pages. It's strange, one address is perfect but the other address is slow. Please assist and look into my account. Much appreciated!

If you're using the same account, it sounds like it could be an issue with either the line or the exchange in the second location. Can you drop me a PM with the line number?

AfriMan · Apr 18, 2017

wingnut771 said:
I wouldn't have to ask this question if AH followed advice and split capped thread between the 2 products.

Although, I don't see it helping much as my "unshaped" account was still shaped when doing win updates for eg:

EDIT: so, from my end, I have ZERO TRUST in AH!!!!!!!!!!!!!!!!!!

EDIT 2: Notice how there is no mention of "unshaped" in the wording of the "unshaped" capped account. Coincidence? I think NOT!

EDIT 3: AH, their own worst enemy.

Not sure what you are saying here ... I don't think shaping makes a difference here cos the account works in another location. Shaping rules would be consistent on all concurrent connections if it's shaped account.

AfriMan · Apr 18, 2017

steel_dog said:

For the record - CPT performance poor vs AH SAIX Test Account.

DSTV live streaming is unworkable on AH and perfect on SAIX Test Account.
This is not new. It's ongoing.

SAIX:

Code:

Tracing route to 197-80-130-74.jhb.mweb.co.za [197.80.130.74]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    20 ms    20 ms    19 ms  196.43.31.249
  4    19 ms    18 ms    19 ms  196.43.31.250
  5    24 ms    20 ms    19 ms  196.43.31.253
  6    21 ms    21 ms    20 ms  196.43.25.206
  7    22 ms    22 ms    21 ms  optinet.ixp.capetown [196.10.140.145]
  8    44 ms    45 ms    49 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
  9    40 ms    42 ms    43 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
 10    40 ms    40 ms    69 ms  101.te0-0-2-2.vic-pe-13.optinet.net [197.80.7.13]
 11    41 ms    39 ms    40 ms  197-80-130-74.jhb.mweb.co.za [197.80.130.74]

AH Account:

Code:

Tracing route to 197-80-130-74.jhb.mweb.co.za [197.80.130.74]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3   145 ms   143 ms   143 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4   137 ms   137 ms   136 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  5   165 ms   157 ms   157 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    23 ms    25 ms    27 ms  optinet.ixp.capetown [196.10.140.15]
  7   179 ms   180 ms   167 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
  8   178 ms   175 ms   176 ms  gi0-20.trv-pe-2.optinet.net [197.84.4.17]
  9    53 ms    54 ms    52 ms  101.te0-0-2-2.vic-pe-13.optinet.net [197.80.7.13]
 10   163 ms   169 ms   170 ms  197-80-130-74.jhb.mweb.co.za [197.80.130.74]

Your latency definitely seems poor on AH. I guess it also depends on how long you were connected to both accounts, if you switched briefly to another ISP just to test, it sometimes takes some time for latency to "settle" before it's shows on tests after a port reset. If you could also include a BRAS ping with each test we could also see a clearer picture.

AfriMan · Apr 18, 2017

tanka said:
Massive ping on Afrihost with fibre line. Latency is fine with Web Africa.

We definitely need to look into this

We need to know which provider you are on, though I am assuming it's Openserve if you are able to easily switch PPP usernames.

Can you drop more details on this thread?

https://mybroadband.co.za/vb/showthread.php/868938-Afrihost-Fibre-Feedback

Icemanbrfc · Apr 18, 2017

YouTube was buffering for me a bit last night. Nothing major, but this was around 10pm

AfriFella · Apr 18, 2017

Icemanbrfc said:
YouTube was buffering for me a bit last night. Nothing major, but this was around 10pm

Are things back to normal for you this morning? How is your line performing these days?

Icemanbrfc · Apr 18, 2017

AfriFella said:
Are things back to normal for you this morning? How is your line performing these days?

Yeh back to normal. Line is okay it seems, few times I got some disconnects still.

Fella, where is Afrinatic?

NewBiks · Apr 18, 2017

AfriMan said:
As far as I am aware things should be running well as the moment. Can you give us some tests that we can try to replicate?

PLEASE SEE POSTS #1552 & #1555

AfriGenie · Apr 18, 2017

Icemanbrfc said:
Yeh back to normal. Line is okay it seems, few times I got some disconnects still.

Fella, where is Afrinatic?

He's around...

We're keeping him busy with odd jobs.

Icemanbrfc · Apr 18, 2017

AfriGenie said:
He's around... We're keeping him busy with odd jobs.

I hope he makes good coffee and tea as the tea lady lol

roadcat · Apr 18, 2017

Hi afri***, when is the best time to switch back to double data I.e. Shaped capped and what is the process? Kids have discovered Netflix and I am chewing through data

steel_dog · Apr 18, 2017

AfriMan said:
Your latency definitely seems poor on AH. I guess it also depends on how long you were connected to both accounts, if you switched briefly to another ISP just to test, it sometimes takes some time for latency to "settle" before it's shows on tests after a port reset. If you could also include a BRAS ping with each test we could also see a clearer picture.

Seriously? SERIOUSLY??? Really... seriously? That's all that's on offer??

Let's look through the logic.
Line is palpably slow. Speed test confirm it. Swap to >>> AH SAIX Test account <<<<. It blows AH away in terms of speed and latency. It clearly didn't require time to 'stabilize'.

Anyhow no debate necessary. Tests clearly demonstrate the AH issue. I wasn't seeking confirmation of an issue. I would have appreciated an explanation as to the nature of the consistent issues in CPT.

UPDATE: I guess you might not have read all my prior posts, speedtests, pings, traces, etc, etc, etc. If so you might want to review those and others from numerous CPT users reporting the same. Oh yeah and KZN also seems to be hit to performance issues.

electrofreeze · Apr 18, 2017

dont forget they are seriousely shaping between 5pm and 1am or they are out of ipc again

AfriGenie · Apr 18, 2017

electrofreeze said:
dont forget they are seriousely shaping between 5pm and 1am or they are out of ipc again

We do shape our Uncapped accounts, though the shaping on the Shaped Capped accounts shouldn't be happening too often.

AfriGenie · Apr 18, 2017

steel_dog said:
Seriously? SERIOUSLY??? Really... seriously? That's all that's on offer??

Let's look through the logic.
Line is palpably slow. Speed test confirm it. Swap to >>> AH SAIX Test account <<<<. It blows AH away in terms of speed and latency. It clearly didn't require time to 'stabilize'.

Anyhow no debate necessary. Tests clearly demonstrate the AH issue. I wasn't seeking confirmation of an issue. I would have appreciated an explanation as to the nature of the consistent issues in CPT.

UPDATE: I guess you might not have read all my prior posts, speedtests, pings, traces, etc, etc, etc. If so you might want to review those and others from numerous CPT users reporting the same. Oh yeah and KZN also seems to be hit to performance issues.

We're definitely up to date with all of your test results. You are still working with our Critical Care Team if I'm not mistaken?

JohnJuniorV3 · Apr 18, 2017

The past two nights i have been getting 300ms to Europe. Not on crystal web account so must be afrihost....

AfriGenie · Apr 18, 2017

oliverwww said:
The past two nights i have been getting 300ms to Europe. Not on crystal web account so must be afrihost....

That's not good! Would you be able to run a traceroute to the bbc.co.uk possibly?

JohnJuniorV3 · Apr 18, 2017

Crystal Web

C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms csp3.zte.com.cn [192.168.1.1]
2 * * * Request timed out.
3 81 ms 19 ms 19 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214]
4 97 ms 19 ms 18 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 20 ms 20 ms 19 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 91 ms 21 ms 22 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
7 193 ms 184 ms 183 ms 168.209.201.93
8 185 ms 180 ms 187 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
9 * * * Request timed out.
10 247 ms 183 ms 182 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 210 ms 207 ms 204 ms 132.185.255.165
12 182 ms 182 ms 185 ms 212.58.246.79

Trace complete.

Afrihost
C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms csp3.zte.com.cn [192.168.1.1]
2 * * * Request timed out.
3 * 122 ms 122 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 118 ms 120 ms 117 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 120 ms 107 ms 96 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 141 ms 141 ms 137 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 108 ms 105 ms 102 ms 41.169.57.216
8 122 ms 122 ms 122 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 299 ms * 302 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 187 ms 187 ms 187 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 273 ms 273 ms 256 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
12 * 288 ms * if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 296 ms 296 ms 301 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 301 ms 300 ms 298 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 * 188 ms * if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 285 ms 286 ms 285 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 291 ms 295 ms 286 ms NIU-SOLUTIO.ear1.London15.Level3.net [212.187.173.210]
21 * * * Request timed out.
22 * * * Request timed out.
23 * 310 ms 307 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
24 250 ms 240 ms 231 ms 132.185.255.165
25 290 ms 292 ms 292 ms 212.58.246.79

Trace complete.

AfriGenie · Apr 18, 2017

oliverwww said:
Crystal Web

C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms csp3.zte.com.cn [192.168.1.1]
2 * * * Request timed out.
3 81 ms 19 ms 19 ms cdsl2-rba-vl2563-ipc.ip.isnet.net [196.38.73.214]
4 97 ms 19 ms 18 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
5 20 ms 20 ms 19 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 91 ms 21 ms 22 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
7 193 ms 184 ms 183 ms 168.209.201.93
8 185 ms 180 ms 187 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
9 * * * Request timed out.
10 247 ms 183 ms 182 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 210 ms 207 ms 204 ms 132.185.255.165
12 182 ms 182 ms 185 ms 212.58.246.79

Trace complete.

Afrihost
C:\Users\Oliver>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.246.79]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms csp3.zte.com.cn [192.168.1.1]
2 * * * Request timed out.
3 * 122 ms 122 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 118 ms 120 ms 117 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 120 ms 107 ms 96 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 141 ms 141 ms 137 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 108 ms 105 ms 102 ms 41.169.57.216
8 122 ms 122 ms 122 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 299 ms * 302 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 187 ms 187 ms 187 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 273 ms 273 ms 256 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
12 * 288 ms * if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 296 ms 296 ms 301 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 301 ms 300 ms 298 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
15 * 188 ms * if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
16 285 ms 286 ms 285 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 291 ms 295 ms 286 ms NIU-SOLUTIO.ear1.London15.Level3.net [212.187.173.210]
21 * * * Request timed out.
22 * * * Request timed out.
23 * 310 ms 307 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
24 250 ms 240 ms 231 ms 132.185.255.165
25 290 ms 292 ms 292 ms 212.58.246.79

Trace complete.

Thanks!

Our Network Team is looking into this now. I'll let you guys know the moment I have an update.

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