Afrihost Capped DSL Feedback

[Isengard]

Are you seeing performance issues across the board on Youtube, or is it intermittent and just affecting certain videos?

At the time is was any youtube video I loaded up.

 

[NewBiks]

Seeing an improvement on Youtube in this test. Please send us the link to the next video you have trouble with.

So what you're saying is 'It's fine for a 1080P YouTube video to be unwatchable at 9 in the evening?"

 

[Hummercellc]

Teamviewer still dead for me,

The website works, but remote does not.

Tracing route to master3.teamviewer.com [178.77.120.100]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 66 ms 27 ms 43 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 31 ms 39 ms 69 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 53 ms 66 ms 53 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 30 ms 23 ms 25 ms 41.162.84.192
7 49 ms 61 ms 64 ms 172.18.1.162
8 33 ms 32 ms 74 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
9 210 ms 258 ms 232 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [216.6.55.85]
10 241 ms 247 ms 213 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
11 226 ms 207 ms 198 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
12 250 ms 238 ms 257 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
13 253 ms 260 ms 230 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
14 198 ms * 208 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
15 212 ms 244 ms 233 ms if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
16 274 ms 267 ms 274 ms ldn-b5-link.telia.net [62.115.9.173]
17 226 ms 235 ms 215 ms ae0.cr-sargas.lon1.core.heg.com [213.248.96.78]
18 240 ms 225 ms 293 ms ae5.cr-pollux.cgn3.core.heg.com [80.237.129.181]
19 222 ms 229 ms 233 ms ae4.dr-master.r1.cgn3.plusserver.com [87.230.114.170]
20 234 ms 226 ms 206 ms tv-fw01.teamviewer.com [80.237.141.68]
21 * tv-fw01.teamviewer.com [80.237.141.68] reports: Destination host unreachable.

Trace complete.

Switching to Google DNS and TeamViewer works.

> master3.teamviewer.com
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: master3.teamviewer.com
Addresses: 2a0b:b580:0:1::3
185.188.32.3

 

[AfriGenie]

So what you're saying is 'It's fine for a 1080P YouTube video to be unwatchable at 9 in the evening?"

Definitely not! AfriFella is just saying that if the issue persists now we'll need to do some more specific troubleshooting.

 

[xbxbau5]

Hi guys at Afri

In reference to ticket 43BEK310317/ AH20170331-351062
Telkom found a physical fault with the line (corrosion), and repaired it today.
However, I'm still experiencing DSL connectivity drops. Any further suggestions?

 

[wingnut771]

Hi guys at Afri

In reference to ticket 43BEK310317/ AH20170331-351062
Telkom found a physical fault with the line (corrosion), and repaired it today.
However, I'm still experiencing DSL connectivity drops. Any further suggestions?

Try another ISP.

 

[AfriGenie]

Hi guys at Afri

In reference to ticket 43BEK310317/ AH20170331-351062
Telkom found a physical fault with the line (corrosion), and repaired it today.
However, I'm still experiencing DSL connectivity drops. Any further suggestions?

Yeah...

There are still a lot of DSL line disconnections. I've just reset your DSL line, can you give it a few minutes to stabilize to see if that helps.

 

[BigBear]

Fix please!

https://www.youtube.com/watch?v=Ltc800DBLqY

Streaming this video then it cuts off after 1min. Almost all videos on youtube.

http://www.speedtest.net/result/6214416122

Current Speedtest

Strange haven't had that issue on Afrihost Capped DSL Unshaped..

 

[Zarkon]

2 days of latency issues both days telkom says my line is 100%. Whats going on?? Long weekend and i can't use the internet.

 

[NewBiks]

Hi, yes.

After installing and testing Streamlink as per Soul Assassin's suggestion. (Thanks A LOT)
I was at times able to stream Source but noticed that there was at least a 60+ second delay in chat. (Which is imo not cutting it)

Right now I'm trying to stream 720p30fps and this is the throughput via streamlink. It's low and even now there is buffering and stuttering. (Keep in mind this is a 'work-around'). I've had no feedback as to what is being done to better my experience.

View attachment 430258


I'm unable to get most of the info that I was previously able to get off of the website.

Can I get any feedback on this?

Like anything at all?

 

[NewBiks]

YouTube (09:09)





MYBB

 

[GreatD7007]

Hi Afri-gents. Please help, I have a capped 100 GB DSL Data Package. I've noticed one of the areas have great speed but the other area we using the account is slow or dead, browsing takes forever to load pages. It's strange, one address is perfect but the other address is slow. Please assist and look into my account. Much appreciated!

 

[wingnut771]

Hi Afri-gents. Please help, I have a capped 100 GB DSL Data Package. I've noticed one of the areas have great speed but the other area we using the account is slow or dead, browsing takes forever to load pages. It's strange, one address is perfect but the other address is slow. Please assist and look into my account. Much appreciated!

I wouldn't have to ask this question if AH followed advice and split capped thread between the 2 products.

Although, I don't see it helping much as my "unshaped" account was still shaped when doing win updates for eg:

EDIT: so, from my end, I have ZERO TRUST in AH!!!!!!!!!!!!!!!!!!

EDIT 2: Notice how there is no mention of "unshaped" in the wording of the "unshaped" capped account. Coincidence? I think NOT!

EDIT 3: AH, their own worst enemy.

 

[NewBiks]

Can't stream on Twitch
>
Tries YouTube on 480P (20:52)






Was tested with other tests but didn't think it would matter tbh.

 

[Johnatan56]

@NewBiks, add your bras.afrihost.com ping as you have 16/10% loss at the hop that is either exchange or Afrihost network.

 

[steel_dog]

For the record - CPT performance poor vs AH SAIX Test Account.

DSTV live streaming is unworkable on AH and perfect on SAIX Test Account.
This is not new. It's ongoing.

SAIX:

Tracing route to 197-80-130-74.jhb.mweb.co.za [197.80.130.74]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    20 ms    20 ms    19 ms  196.43.31.249
  4    19 ms    18 ms    19 ms  196.43.31.250
  5    24 ms    20 ms    19 ms  196.43.31.253
  6    21 ms    21 ms    20 ms  196.43.25.206
  7    22 ms    22 ms    21 ms  optinet.ixp.capetown [196.10.140.145]
  8    44 ms    45 ms    49 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
  9    40 ms    42 ms    43 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
 10    40 ms    40 ms    69 ms  101.te0-0-2-2.vic-pe-13.optinet.net [197.80.7.13]
 11    41 ms    39 ms    40 ms  197-80-130-74.jhb.mweb.co.za [197.80.130.74]

AH Account:

Tracing route to 197-80-130-74.jhb.mweb.co.za [197.80.130.74]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3   145 ms   143 ms   143 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4   137 ms   137 ms   136 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  5   165 ms   157 ms   157 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    23 ms    25 ms    27 ms  optinet.ixp.capetown [196.10.140.15]
  7   179 ms   180 ms   167 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
  8   178 ms   175 ms   176 ms  gi0-20.trv-pe-2.optinet.net [197.84.4.17]
  9    53 ms    54 ms    52 ms  101.te0-0-2-2.vic-pe-13.optinet.net [197.80.7.13]
 10   163 ms   169 ms   170 ms  197-80-130-74.jhb.mweb.co.za [197.80.130.74]

 

[tanka]

Massive ping on Afrihost with fibre line. Latency is fine with Web Africa.

 

[steel_dog]

Massive ping on Afrihost with fibre line. Latency is fine with Web Africa.

Where are you located?

 

[AfriMan]

Strange haven't had that issue on Afrihost Capped DSL Unshaped..

View attachment 430602

View attachment 430604

Looks pretty solid there

 

[AfriMan]

2 days of latency issues both days telkom says my line is 100%. Whats going on?? Long weekend and i can't use the internet.

I know our NOC team were monitoring a potential issue on Friday night, but otherwise we're told that performance has been good.

Have you run any tests I could take a look at?