Afrihost Capped DSL Feedback

AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
NewBiks said:
To local servers, my ping should be around 35ms to CPT and 53ms to JHB at best.
I know this because when I open my console in-game it gives me those ping results.

The level of performance I'm getting from your network is deteriorating at remarkable speed.
Click to expand...

Our Network Team is definitely investigating this, when you start seeing the latency to CS:GO increase can you please run a traceroute to the server in question.

We need to narrow down at which point the latency is being introduced to your connection.
 
V

Vixation

Active Member
Joined
Jun 12, 2012
Messages
34
This is truly ridiculous. Ticket number BSL-413-35004 has now been unresolved since 13 April 2017. What I don't understand is every time it is a different support agent that replies that has no idea of what was discussed. I have sent a total of 15 tracert results to them with no feedback clearly showing that it is the Afrihost network compared to a test network from another ISP yet today I get an email saying this has been passed to telkom to get a technician out. Why when there is nothing wrong with the line?

There is clearly an issue with online gaming at night and I am not attacking anyone I just want clear answers on what is going on and from the same person not 7 different support agents. What is the use then of sending test results to them if they are just going to pass it to the next person?

I have tested with 3 different test accounts from other ISP's and afrihost is the only one that comes back with elevated latency at night. Must we just accept this is how it will be going forward and move on or is someone at AFrihost actually going to give us a clear answer on when this will be resolved?

Again not attacking anyone just want a answer or to move on.
 
Johnatan56

Johnatan56

Honorary Master
Joined
Aug 23, 2013
Messages
30,957
NewBiks said:
Unable to test cs servers as the exact server address resolves in 127.0.1.1:27022 or similar.
Click to expand...

Open Resource Monitor during the game, network tab and tick the CSS/CS:GO processes. At the bottom there is a connections drop-down, it should have all connections made by that process. The remote address is the server address you are connecting to.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
Vixation said:
This is truly ridiculous. Ticket number BSL-413-35004 has now been unresolved since 13 April 2017. What I don't understand is every time it is a different support agent that replies that has no idea of what was discussed. I have sent a total of 15 tracert results to them with no feedback clearly showing that it is the Afrihost network compared to a test network from another ISP yet today I get an email saying this has been passed to telkom to get a technician out. Why when there is nothing wrong with the line?

There is clearly an issue with online gaming at night and I am not attacking anyone I just want clear answers on what is going on and from the same person not 7 different support agents. What is the use then of sending test results to them if they are just going to pass it to the next person?

I have tested with 3 different test accounts from other ISP's and afrihost is the only one that comes back with elevated latency at night. Must we just accept this is how it will be going forward and move on or is someone at AFrihost actually going to give us a clear answer on when this will be resolved?

Again not attacking anyone just want a answer or to move on.
Click to expand...

:(

I'm going to move your ticket to the Network Team's queue. Our Network Team will go through the results to see if they can identify and isolate the issue.
 
G

GreatD7007

Senior Member
Joined
Jan 19, 2013
Messages
586
AfriGenie said:
:(

I'm going to move your ticket to the Network Team's queue. Our Network Team will go through the results to see if they can identify and isolate the issue.
Click to expand...

Please see my inbox. It's urgent, I have a balance of mobile data but I'm unable to connect. This is the 2nd time this has happened in the past week or so. Please see my inbox :(
 
N

NewBiks

Well-Known Member
Joined
Jul 29, 2015
Messages
480
Johnatan56 said:
Open Resource Monitor during the game, network tab and tick the CSS/CS:GO processes. At the bottom there is a connections drop-down, it should have all connections made by that process. The remote address is the server address you are connecting to.
Click to expand...

A little difficult when I'm mid game :crylaugh:
 
V

Valken

Well-Known Member
Joined
Mar 5, 2009
Messages
190
AFRIHOST - It has been 4 months that i request a manager to contact me! You are incompetent and Vaughn a so called supervisor will just "Forget" about actual calls logged and then just stop responding! I have over 197 emails with proof! I had enough now! please share and spread this all over the INTERNET. You can contact me for full details and proof of AFRIHOST incompetent no care attitude! You are happy to take my money but can not even respond to email requests! I am still waiting for proof that a manager exists in AFRIHOST????? Ps: 10Mbps on a 40Mbps VDSL managed by AFRIHOST!
 
D

Davedes

Expert Member
Joined
Nov 21, 2011
Messages
1,001
Valken said:
AFRIHOST - It has been 4 months that i request a manager to contact me! You are incompetent and Vaughn a so called supervisor will just "Forget" about actual calls logged and then just stop responding! I have over 197 emails with proof! I had enough now! please share and spread this all over the INTERNET. You can contact me for full details and proof of AFRIHOST incompetent no care attitude! You are happy to take my money but can not even respond to email requests! I am still waiting for proof that a manager exists in AFRIHOST????? Ps: 10Mbps on a 40Mbps VDSL managed by AFRIHOST!
Click to expand...

Why go through so much trouble? There are other ISP's out there that actually deliver what you pay for. Give it up, you will just drive yourself crazy.
 
N

NewBiks

Well-Known Member
Joined
Jul 29, 2015
Messages
480
Davedes said:
Why go through so much trouble? There are other ISP's out there that actually deliver what you pay for. Give it up, you will just drive yourself crazy.
Click to expand...

At this point there is actually no other choice but to leave cause AH just isn't working :crylaugh:
 
AfriFella

AfriFella

Afrihost
Company Rep
Joined
Jun 2, 2015
Messages
2,828
Valken said:
AFRIHOST - It has been 4 months that i request a manager to contact me! You are incompetent and Vaughn a so called supervisor will just "Forget" about actual calls logged and then just stop responding! I have over 197 emails with proof! I had enough now! please share and spread this all over the INTERNET. You can contact me for full details and proof of AFRIHOST incompetent no care attitude! You are happy to take my money but can not even respond to email requests! I am still waiting for proof that a manager exists in AFRIHOST????? Ps: 10Mbps on a 40Mbps VDSL managed by AFRIHOST!
Click to expand...

That sounds pretty terrible! :( Please check your PMs as I've reached out to you there.
 
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