Afrihost Capped DSL Feedback

Hi @AfriFella

Im on a 8mb 100Gb capped service receiving double data each month.

If I'm not mistaken, I received an email last year where we could opt to either continue with the double data promotion or change to a better shaped service but keep your base cap.

Has these changes been implemented or does it start as from 1 March 2017? I cannot recall when it was suppose to be implemented.
 
OsMoFF said:
Hi @AfriFella

Im on a 8mb 100Gb capped service receiving double data each month.

If I'm not mistaken, I received an email last year where we could opt to either continue with the double data promotion or change to a better shaped service but keep your base cap.

Has these changes been implemented or does it start as from 1 March 2017? I cannot recall when it was suppose to be implemented.
Click to expand...

Heya OsMoFF. Your package would have defaulted to Shaped Capped if you did not specify which package you wanted to move to when we sent the mail. In other words, these changes would have been implemented on your account already. :)

You can edit your package, ie. switch between Shaped Capped and Unshaped Capped in ClientZone under "Edit Package". Drop me a PM with your details if you need a little more clarity. :)
 
Hi @AfriFella,

I'm giving you guys one last chance to resolve my issue (ticket UPT-822-85778). Otherwise I will leave you with this glaring hole in your network and move to an ISP that works (Trial accounts with other ISPs work fine, it is, as far as I can see an issue with only afrihost). I like your prices, your network is stable, but this is a deal-breaker for me, and so far nobody has actually been any help on your side, to the point where I have yet to hear back on this ticket.
 
AfriFella said:
Heya OsMoFF. Your package would have defaulted to Shaped Capped if you did not specify which package you wanted to move to when we sent the mail. In other words, these changes would have been implemented on your account already. :)

You can edit your package, ie. switch between Shaped Capped and Unshaped Capped in ClientZone under "Edit Package". Drop me a PM with your details if you need a little more clarity. :)
Click to expand...

Thanks for the info. YGPM
 
mastercylinder said:
Hi @AfriFella,

I'm giving you guys one last chance to resolve my issue (ticket UPT-822-85778). Otherwise I will leave you with this glaring hole in your network and move to an ISP that works (Trial accounts with other ISPs work fine, it is, as far as I can see an issue with only afrihost). I like your prices, your network is stable, but this is a deal-breaker for me, and so far nobody has actually been any help on your side, to the point where I have yet to hear back on this ticket.
Click to expand...

Afternoon,

Our Team should definitely have been able to resolve this by now. I'm going to ask our Critical Care Team to contact you directly to assist you with getting to the bottom of this!
 
Anyone else in Cape Town having a terrible time browsing? Getting full speed on Speedtest yet other web pages take an age to load...
 
8-BALL said:
Anyone else in Cape Town having a terrible time browsing? Getting full speed on Speedtest yet other web pages take an age to load...
Click to expand...

Which DNS servers are you using at the moment? Are you able to ping any websites?
 
Interesting point that. I use OpenDNS (Cisco Umbrella) and my performance has been really good lately. Browsing, Youtube etc..
 
AfriGenie said:
Which DNS servers are you using at the moment? Are you able to ping any websites?
Click to expand...


Unotelly Dns on my pc, afrihost auto assigned on my other devices.

ING Www.afrihost.com (104.20.31.244): 56 data bytes
64 bytes from 104.20.31.244: icmp_seq=0 ttl=52 time=76.5 ms
64 bytes from 104.20.31.244: icmp_seq=1 ttl=52 time=71.2 ms
64 bytes from 104.20.31.244: icmp_seq=2 ttl=52 time=84.0 ms
64 bytes from 104.20.31.244: icmp_seq=3 ttl=52 time=54.0 ms
64 bytes from 104.20.31.244: icmp_seq=4 ttl=52 time=86.0 ms
64 bytes from 104.20.31.244: icmp_seq=5 ttl=52 time=60.1 ms
64 bytes from 104.20.31.244: icmp_seq=6 ttl=52 time=89.2 ms
64 bytes from 104.20.31.244: icmp_seq=7 ttl=52 time=96.1 ms
64 bytes from 104.20.31.244: icmp_seq=8 ttl=52 time=90.6 ms
64 bytes from 104.20.31.244: icmp_seq=9 ttl=52 time=212.7 ms
64 bytes from 104.20.31.244: icmp_seq=10 ttl=52 time=71.8 ms
64 bytes from 104.20.31.244: icmp_seq=11 ttl=52 time=98.6 ms
64 bytes from 104.20.31.244: icmp_seq=12 ttl=52 time=111.1 ms
64 bytes from 104.20.31.244: icmp_seq=13 ttl=52 time=71.4 ms
64 bytes from 104.20.31.244: icmp_seq=14 ttl=52 time=95.8 ms
64 bytes from 104.20.31.244: icmp_seq=15 ttl=52 time=61.4 ms
64 bytes from 104.20.31.244: icmp_seq=16 ttl=52 time=71.5 ms
64 bytes from 104.20.31.244: icmp_seq=17 ttl=52 time=94.6 ms
64 bytes from 104.20.31.244: icmp_seq=18 ttl=52 time=74.7 ms
64 bytes from 104.20.31.244: icmp_seq=19 ttl=52 time=34.6 ms

--- Www.afrihost.com ping statistics ---
20 packets transmitted, 20 packets received, 0% packet loss
round-trip min/avg/max = 34.6/85.2/212.7 ms


Couldn't even stream videos from sites other than YouTube on any device earlier. Even YouTube though was defaulting to poor quality.
 
I've asked previously if there can be separate threads for Unshaped and Shaped Capped , in order to compare apples with apples. Obviously this didn't happen :( I want to suggest one more thing and that is to give these issues with the South/Cape Town its own thread until resolved. Clearly AH have a problem down under, and I'm sure at least 500 of the posts in this thread is about that. It really makes it difficult to see other non-Cpt issues. Or just rename this one to Issues in the South and create a new one for Capped

Please
 
Is someone from AH able to check if my line has been moved to holding pool?
 
Luke7777 said:
I've asked previously if there can be separate threads for Unshaped and Shaped Capped , in order to compare apples with apples. Obviously this didn't happen :( I want to suggest one more thing and that is to give these issues with the South/Cape Town its own thread until resolved. Clearly AH have a problem down under, and I'm sure at least 500 of the posts in this thread is about that. It really makes it difficult to see other non-Cpt issues. Or just rename this one to Issues in the South and create a new one for Capped

Please
Click to expand...

Interesting suggestion, but it's not the kind of call I can make on my own. I'll pass your suggestion onto the powers that be. :)

Ultimately, we want users to have the same experience no matter where they are based in the country and to not have a need for region specific threads. :)
 
AfriFella said:
Ultimately, we want users to have the same experience no matter where they are based in the country and to not have a need for region specific threads. :)
Click to expand...
I fully agree, but the South problem is flooding the 'Country Experience' at this point, hence my suggestion . After the South has been resolved, you can lock that thread.
 
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