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Afrihost Capped DSL Feedback
- Thread starter AfriFella
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kombi-man
Senior Member
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Davedes, it's all good, thanks for the support. Right now, it's 20:45, I'm speedtesting ookla through my nearest Telkom exchange, ping at 12ms and download at 9.75 mbps! Thats to Webafrica, no more drama.. 
AfriGenie, you're scripting to the best of your ability, but there's a BIG problem somewhere, the sooner you\Critical Care realize and admit to it, the quicker the noise will go away. (PS: I never got ONE reply from them today. Been getting 2 to 3 emails a day, but after I emailed the crappy figures last night, and the fact I've moved to Webafrica, the Critical Care people didn't even have the decency to reply to my email, or to say thank, we appreciate you taking the time out of your evening to try assist us!
I'm over it. Hope you have a good evening nonetheless.
Alan
AfriGenie, you're scripting to the best of your ability, but there's a BIG problem somewhere, the sooner you\Critical Care realize and admit to it, the quicker the noise will go away. (PS: I never got ONE reply from them today. Been getting 2 to 3 emails a day, but after I emailed the crappy figures last night, and the fact I've moved to Webafrica, the Critical Care people didn't even have the decency to reply to my email, or to say thank, we appreciate you taking the time out of your evening to try assist us!
I'm over it. Hope you have a good evening nonetheless.
Alan
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Davedes, it's all good, thanks for the support. Right now, it's 20:45, I'm speedtesting ookla through my nearest Telkom exchange, ping at 12ms and download at 9.75 mbps! Thats to Webafrica, no more drama..
AfriGenie, you're scripting to the best of your ability, but there's a BIG problem somewhere, the sooner you\Critical Care realize and admit to it, the quicker the noise will go away. (PS: I never got ONE reply from them today. Been getting 2 to 3 emails a day, but after I emailed the crappy figures last night, and the fact I've moved to Webafrica, the Critical Care people didn't even have the decency to reply to my email, or to say thank, we appreciate you taking the time out of your evening to try assist us!
I'm over it. Hope you have a good evening nonetheless.
Alan
I really just want to help you guys get the best possible experience with us.
Our Critical Care Team should keep you up to date. I'll follow-up with them.
roadcat
Expert Member
Based on what I can see it's not IPC that's causing the problem. The latency spike is on a router interface within the Afrihost network, before it breaks out. In addition tracing to an IP address within the Afrihost network shouldn't break out at all i.e. 169.1.1.36 but the latency spike is till there.
cpt-tx2.ip.adsl.co.za (169.1.5.81) - 0 | 32 | 32 | 134 | 158 | 180 | 144 |
So, either (1) that router processor is struggling, (2) the physical interface is oversubscribed at times, (3) shaping/qos/policy is being applied on that interface. My humble opinion.
NewBiks
Well-Known Member
How are your speeds looking at the moment? Is Youtube watchable?
Things are running normally now
Thanks
roadcat
Expert Member
Afrixxx, If it helps your team, I noticed something else:
A test to SAIX speedtest server in Cape Town from PE:
Weirdly a trace to the MWeb based ST server is perfect
So I checked the IP's. SAIX is 196.25.37.14, MWEB is 197.84.150.123
Importantly these two routes don't follow the same path in Cape Town.
SAIX:
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 14 | 14 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| cpt-tx2.ip.adsl.co.za - 0 | 14 | 14 | 150 | 168 | 183 | 162 |
| cpt-rx1.ip.adsl.co.za - 0 | 14 | 14 | 26 | 27 | 28 | 27 |
| cpt-net1.ip.adsl.co.za - 10 | 10 | 9 | 26 | 34 | 87 | 27 |
| 41.164.52.40 - 0 | 14 | 14 | 33 | 35 | 55 | 33 |
| wblv-ip-se-2-wan.telkom-ipnet.co.za - 0 | 14 | 14 | 34 | 34 | 35 | 34 |
| 196.43.25.205 - 0 | 14 | 14 | 40 | 43 | 46 | 45 |
| 196.43.39.62 - 0 | 14 | 14 | 157 | 177 | 193 | 173 |
|wblv-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za - 10 | 10 | 9 | 123 | 143 | 169 | 153 |
| wblv-ip-dlr-15-3.saix.net - 0 | 13 | 13 | 150 | 170 | 185 | 156 |
MWEB
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 20 | 20 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 4 | 0 | 0 | 0 | 0 | 0 |
| cpt-tx2.ip.adsl.co.za - 0 | 20 | 20 | 106 | 162 | 191 | 179 |
| 169-1-21-54.ip.afrihost.co.za - 0 | 20 | 20 | 132 | 160 | 173 | 148 |
| cpt-net1.ip.adsl.co.za - 6 | 17 | 16 | 26 | 30 | 96 | 26 |
| optinet.ixp.capetown - 0 | 20 | 20 | 34 | 34 | 37 | 37 |
| 201.te0-0-2-2.cpt-pe-13.optinet.net - 0 | 20 | 20 | 35 | 86 | 247 | 91 |
| cpt-ntp.mweb.co.za - 0 | 20 | 20 | 126 | 153 | 167 | 167 |
Hop 4 is different. So although the latency is high on both there is a massive difference in throughput.
Make of that what you will.
And this router happens to spike every night at the same time like clockwork?
roadcat
Expert Member
Well there is a current Cisco Clock Signalling issue
Every night I check, pretty much the same thing...
DSTV Catchup downloads are at a crawl
Hiya all,
Finally some traction on the DSTV slow download issue. I understand from the reps here that AH are making some changes which should improve the experience. The further good news is that the Multichoice team have also logged an issue with AH reporting packet loss and high latencies.
Holding thumbs that this results in resolution to this issue. Oh for reference the test download last night from the DSTV CDN downloaded at 85KB/s on AH and ~1300KB/s on SAIX.
Hiya all,
Finally some traction on the DSTV slow download issue. I understand from the reps here that AH are making some changes which should improve the experience. The further good news is that the Multichoice team have also logged an issue with AH reporting packet loss and high latencies.
Holding thumbs that this results in resolution to this issue. Oh for reference the test download last night from the DSTV CDN downloaded at 85KB/s on AH and ~1300KB/s on SAIX.
DSTV Catchup downloads are at a crawl
Hi AfriGenie,
I see that there's been a routing change to the DSTV CDN. Latency looks good. Haven't tested yet as I'm not home currently. There does still appear to be an issue at the IPC hop. Can you please ask the NOC team to comment. Trace below. Thx
Hi AfriGenie,
I see that there's been a routing change to the DSTV CDN. Latency looks good. Haven't tested yet as I'm not home currently. There does still appear to be an issue at the IPC hop. Can you please ask the NOC team to comment. Trace below. Thx
Code:
********************************* Packets************** Pings
*Host************************** Loss%** Snt** Last** Avg* Best* Wrst StDev
*1. router.asus.com************* 0.0%*** 60*** 0.2** 0.3** 0.2** 0.4** 0.0
*2. ???
*3. cpt-up1.ip.adsl.co.za******* 8.3%*** 60** 20.0* 21.3* 19.2* 42.4** 5.2
*4. cpt-up2.ip.adsl.co.za******* 0.0%*** 60** 20.3* 21.1* 19.4* 37.3** 3.0
*5. cpt-net1.ip.adsl.co.za****** 0.0%*** 60** 19.9* 21.4* 19.3* 54.5** 5.4
*6. optinet.ixp.capetown******** 0.0%*** 60** 22.7* 22.0* 19.8* 53.9** 4.5
*7. bu-ether1.cpt-p-1.optinet.n* 0.0%*** 60** 42.6* 43.7* 41.0* 58.2** 2.9
*8. te0-0-0-0.vic-p-2.optinet.n* 0.0%*** 60** 50.9* 50.9* 47.8* 65.4** 2.6
*9. 197-80-7-15.jhb.mweb.co.za** 0.0%*** 60** 47.6* 48.4* 46.8* 60.7** 2.0
10. bu-ether1.tis-pe-2.optinet.* 0.0%*** 60** 48.0* 49.5* 47.6* 70.3** 4.1
11. bu-ether2.tis-pe-1.optinet.* 0.0%*** 60** 48.1* 49.5* 47.0* 74.8** 5.3
12. 197-80-97-46.jhb.mweb.co.za* 0.0%*** 60** 48.0* 49.0* 47.2* 69.2** 3.5
13. 197-80-247-82.jhb.mweb.co.z* 0.0%*** 60** 40.8* 41.3* 39.8* 57.7** 2.8
14. ???DSTV Catchup downloads are at a crawl
Hi AfriGenie,
News isn't good. Downloads are still lagging at 300KB/s.
Hi AfriGenie,
News isn't good. Downloads are still lagging at 300KB/s.
Code:
HTTP request sent, awaiting response... 200 OK
Length: 10240000000 (9,5G) [application/octet-stream]
Saving to: ‘test.bin’
0% [ ] 13*047*561 390KB/s eta 6h 34m
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Glad to hear your latency has picked up.
Have you reported this to our CC Team as well?savage
Expert Member
Been saying that for months already now, to death ears. Could be that the router's out of buffers too - quite a common side effect of heavy QoS as packets start queuing (but quite difficult to address / troubleshoot). Either way, this isn't IPC, this is something INSIDE AH's network. It always has been.
Either way, I'm over this... My fibers (still) hanging outside on my telephone pole, patiently waiting for Telkom to arrive.
Glad to hear your latency has picked up.
Your CC team have still not contacted me... so the litany of woe from the mothership continues. Just to be clear - the only contact with Afrihost has been you guys. If not for the support avenue here I'd have done what the other customers have.... left.
A request: It seems that Gian isn't picking up emails from us guys so would you mind sharing the thread with him? With the suggestion that you guys be labeled CC, offered full access to the diagnostic toolset and experts, and everyone here would be as happy as pigs in... an organic potatoe farm.
Last edited:
Been trying to tell 'em that buffers could be the issue for my original issues. Large differences in local vs international performance. Telkom NOC disagreed saying 10mbps international vs 19mbps was perfectly 'normal' and the best achievable when, prior to ASSIA, I got 18mbps consistently. Well who am I to argue... arrg. Matter then timed out with CC with them banking that a move to Fibre would solve the issue. That's not happening through. Fibre costs are R200pm higher for the basically 'crippled' home offering - throttling at 200gb... What!!?!!!
Geoff.D
Honorary Master
I am in the same "fight with Telkom at the moment. I have discovered that my service is now also affected by ASSIA and the change happened in about October last year.
I am trying to get them to restore me to what I had previously but it is falling of deaf ears.
Stuck with them at the moment -- no point in changing until fibre become available.
I am trying to get them to restore me to what I had previously but it is falling of deaf ears.
Stuck with them at the moment -- no point in changing until fibre become available.
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Hmmm... very quiet AfriPeeps today. Hope you guys are lambasting the mothership for leaving you all in the lurch.
AfriFella just let me know that our Critical Care will be contacting you, if they have not already done so, today still. There was some confusion as the actual issue that you are experiencing, which is on me and I do apologize, but we're all on the same page now.