Afrihost Capped DSL Feedback

xbxbau5 said:
Here are some results.

ToojJw9.png


BPjzgVx.png


R6SSxpL.png
Click to expand...

That latency on the second hop doesn't look good at all. :( You should be seeing around 20ms to 30ms there.

That would definitely be contributing to increased latency on your connection. It's permanently running like that?
 
NewBiks said:
YouTube has been fine since I last posted.

I make use of other streaming sites and the throughput on those sites are terrible.
I'll be the rep about this if they respond to my post.
Click to expand...

Which streaming sites have terrible throughput for you?
 
JCM said:
Any response from your Team?
Click to expand...

Our Team did make a few changes last night. Could you test your connection again when you have a chance and see if there is any difference.
 
Just maybe some feedback from my side about the last couple of days. I did not do any http download tests, but below some latency graphs and tracerts

news24.com
2017-08-03_news24_2days_chart.png

exa.co.za
2017-08-03_exa_2days_chart.png

bras
2017-08-03_bras_2days_chart.png

exa.co.za 5PM
Code: 
Tracing route to www.exa.co.za [197.221.2.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    20 ms    19 ms    19 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    20 ms    18 ms    18 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    19 ms    18 ms    18 ms  hetzner2.ixp.capetown [196.10.140.21] 
  7    19 ms    20 ms    23 ms  core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70] 
  8    18 ms    18 ms    18 ms  www20.cpt1.host-h.net [197.221.2.20] 

Trace complete.

exa.co.za 7:30PM
Code: 
Tracing route to www.exa.co.za [197.221.2.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4   109 ms   100 ms   100 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    19 ms    19 ms    18 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    39 ms    38 ms    40 ms  hetzner2.ixp.capetown [196.10.140.21] 
  7   108 ms   111 ms   113 ms  core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70] 
  8   102 ms   112 ms   114 ms  www20.cpt1.host-h.net [197.221.2.20] 

Trace complete.

exa.co.za 10PM
Code: 
Tracing route to www.exa.co.za [197.221.2.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4   101 ms    94 ms   104 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    20 ms    19 ms    18 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   101 ms   102 ms   104 ms  hetzner2.ixp.capetown [196.10.140.21] 
  7   118 ms   116 ms   121 ms  core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70] 
  8   100 ms    98 ms   112 ms  www20.cpt1.host-h.net [197.221.2.20] 

Trace complete.

Bras 8PM
Code: 
Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *       18 ms    18 ms  155.239.255.250 

Trace complete.

Bras 9PM
Code: 
Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *       18 ms    18 ms  155.239.255.250 

Trace complete.
 
AfriGenie said:
That latency on the second hop doesn't look good at all. :( You should be seeing around 20ms to 30ms there.

That would definitely be contributing to increased latency on your connection. It's permanently running like that?
Click to expand...

Only hits this latency after about 6-7pm every night without fail.

Now in a completely unrelated matter, my phone line and DSL line have been down since yesterday.
I created a ticket, as seen below

aqP77wS.jpg


This was their response, after I made it clear that the "Telephone" and "DSL" was down.
I don't know if its just me, but it just looks like another Copy+Paste Response

6uULFGh.jpg


Then this morning I messaged your FB page, I gave them my account details and so forth. They were adamant that my DSL was connecting, so I forwarded this.

ki3kDe3.png


Their response "I've just reset your DSL Line, can you please restart your modem quickly and see if there is any change."
How the does resetting my DSL line affect my Telephone line?
 
xbxbau5 said:
I don't know if its just me, but it just looks like another Copy+Paste Response
Click to expand...

It's not just you. This is why I cancelled my account - the support team does not read tickets and they take forever to respond. I can handle the odd issues with the account at times, but I can't handle this level of "support". It just makes my blood boil.

And on that note... Down in Durban.... 80% packet loss
 
mister said:
It's not just you. This is why I cancelled my account - the support team does not read tickets and they take forever to respond. I can handle the odd issues with the account at times, but I can't handle this level of "support". It just makes my blood boil.

And on that note... Down in Durban.... 80% packet loss
Click to expand...

What pisses me off is the latency issue has been around for almost a year now. It comes and goes, without any real answer. Furthermore, the "support" from support staff is horrendous.

n2ZsOtp.jpg


How is resetting a port going to fix my telephone lines, when its clearly a Telkom fault. All I wanted is some elevation and clarification.

Lyx2meZ.jpg


2UtNcxT.jpg


How can they still state that my line is active, when there is no dial tone and DSL connectivity.
I've taken the problem into my own hands and had to log my own fault with Telkom
 
25% packet loss

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 114 | 114 | 0 | 1 | 62 | 1 |
| 155.239.255.250 - 0 | 114 | 114 | 1 | 4 | 23 | 3 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 129 | 129 | 0 | 0 | 3 | 1 |
| No response from host - 100 | 25 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 0 | 129 | 129 | 3 | 5 | 15 | 6 |
| dbn-up2.ip.adsl.co.za - 0 | 129 | 129 | 3 | 4 | 12 | 4 |
| dbn-in1.ip.adsl.co.za - 0 | 129 | 129 | 2 | 4 | 19 | 3 |
| 169-1-21-32.ip.afrihost.co.za - 20 | 72 | 58 | 213 | 238 | 265 | 244 |
| switchtel.ixp.joburg - 18 | 76 | 63 | 213 | 238 | 264 | 242 |
| tissip1.switchtel.co.za - 25 | 64 | 48 | 212 | 236 | 261 | 220 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
 
Wondering if you can pull your magic (I currently pay Afrihost R199 and Telkom on Average R440 per month.

My Line: 2MB ADSL Line
My Data: 100GB Capped DSL Unshaped Data

I'm looking to save costs (Bundle Line + Data) and potentially optimize my internet - ie: Higher Speed / Less Data

Any suggestions to keep with the ball park of R660 p/m (including telkom costs - ie: phone line)
 
Belligerence said:
Wondering if you can pull your magic (I currently pay Afrihost R199 and Telkom on Average R440 per month.

My Line: 2MB ADSL Line
My Data: 100GB Capped DSL Unshaped Data

I'm looking to save costs (Bundle Line + Data) and potentially optimize my internet - ie: Higher Speed / Less Data

Any suggestions to keep with the ball park of R660 p/m (including telkom costs - ie: phone line)
Click to expand...
I'd say move to Telkom's new packages end of August unless Afrihost gives us something special soon...?
 
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