Afrihost client service issues

[MakoPC]

I has a similar issue - getting 10Mb instead of 100. My NIC (network card) was the culprit - a rather large lizard died and got fused to the mainboard.

No ways
Poor lizard

 

[longboy]

No ways
Poor lizard

Yeah. I felt really kuk for that poor thing. In it's death, it provided me with a last bit of entertainment - 2 screaming children when I threw the mainboard in their direction.

 

[Sneeky]

Hi

Please can you double-check your cables.

You ONT to WAN or Router LAN to PC is currently limiting your speed to 10M or 100M. This usually happens when there are high losses on the cable or it's faulty.

Well, please watch while I eat Humble Pie.
I switched to wifi, and, it just removes the 7m line to my pc from the router but,

clearly, it seems to be a cable issue from router to PC. Im an idiot and just never thought of that.
I will take my punishement and embaressment headon. Damn it, I have been struggling with this for a few months now.


@AfriNatic ,,,, LEGEND! Thanks pal, I was getting beyond hopeless

 

[Sneeky]

Hi

Please can you double-check your cables.

I must ask while blushing, how did you know?

 

[AfriNatic]

Well, please watch while I eat Humble Pie.
I switched to wifi, and, it just removes the 7m line to my pc from the router but,

clearly, it seems to be a cable issue from router to PC. Im an idiot and just never thought of that.
I will take my punishement and embaressment headon. Damn it, I have been struggling with this for a few months now.
View attachment 1710479

I must ask while blushing, how did you know?

Perfect. Glad it's sorted. If you reached out to support we definitely let you down because these are one of our first issues to check/diagnose when a client is having slow speeds on a 200Mbps or faster line.

Usually, you can tell when speeds are limited as follows.

~9.4Mbps up and download. The link speed negotiated between the devices is 10Mbps
~94Mbps up and download. The link speed negotiated between the devices is 100Mbps

If it was network congestion on the FNO or ISP speeds will vary. You won't see the above mentioned capped speeds it will be something odd like 47Mbps download and 204Mbps upload or 157Mbps download and 57Mbps upload and vary each time you test. Then it's not the physical link between local devices.

 

[AfriNatic]

I will take my punishement and embaressment headon. Damn it, I have been struggling with this for a few months now.

No punishment and no embarrassment here. If we can help you get the issue resolved even if it's a local issue then that is mission accomplished. You pay for 1G speeds you need to get 1G speeds no excuses and no finger-pointing from us.

 

[MakoPC]

No punishment and no embarrassment here. If we can help you get the issue resolved even if it's a local issue then that is mission accomplished. You pay for 1G speeds you need to get 1G speeds no excuses and no finger-pointing from us.

Now to get 1Gbps upload for me please

 

[AfriNatic]

Now to get 1Gbps upload for me please

I also want it on my MetroFibre line

 

[MakoPC]

I also want it on my MetroFibre line

Do you know why they separated the networks

 

[Bliksis]

Yeah. I felt really kuk for that poor thing. In it's death, it provided me with a last bit of entertainment - 2 screaming children when I threw the mainboard in their direction.

On Instagram, you would have been flamed as a child abuser.

 

[ld13]

clearly, it seems to be a cable issue from router to PC. Im an idiot and just never thought of that.

It happens. My line was horrible from the minute it went live, brand new cable to the ONT was faulty out of the box.

 

[Sneeky]

No punishment and no embarrassment here. If we can help you get the issue resolved even if it's a local issue then that is mission accomplished. You pay for 1G speeds you need to get 1G speeds no excuses and no finger-pointing from us.

Thanks pal.
Sheew, my patience, like ice in the desert.
I did reach out last month, with the generic response of multiple speed tests and hoops to jump through. I found it frustrating.
It was a rather robotic (and frustrating) response.
I am super grateful for your help and will be replacing all cables tomorrow.
I learn something everyday. patience.
Thx

 

[Rickster]

@AfriNatic Can't the Dev team create a simple .exe to display wired network link speed and what not and have a save to clipboard button which they could send to your support team? Also it could do a speedtest/tracert.

I think this will cut down on a lot of guessing from support.

Or make use of teamviewer, support can do their own tests/checks if applicable.

 

[MakoPC]

@AfriNatic Can't the Dev team create a simple .exe to display wired network link speed and what not and have a save to clipboard button which they could send to your support team? Also it could do a speedtest/tracert.

I think this will cut down on a lot of guessing from support.

Or make use of teamviewer, support can do their own tests/checks if applicable.

That can easily be written by anybody, I'm a dev and that is simple to do, don't think it would need to be Afrihosts dev team that does it, I can try create one if @AfriNatic and @Afrigirl will use it and it can assist with issues

 

[longboy]

On Instagram, you would have been flamed as a child abuser.

Well, Instagram is a cesspool of cakes nowadays so no wonder.

 

[notinterested]

@AfriNatic hi there. Have sent a pm requesting assistance. Please help.