Afrihost Cloud Servers Down?

joes3029 said:
I see that Afriguy has put the notice on the network status page, which is a good thing. It does rather rub salt into the wound of a critical server being down when that notice is listed as 'Low Impact'. Afriguy, it might be worth noting that if it's of low impact to you, I might need to find a provider who treats it as more of an emergency.
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It definitely is and was being treated as an emergency. The notice was put up as soon as we had sufficient and correct info to convey.
 
My server and my clients server was cold reset AfriGuy. If I am being unreasonable tell me, I don't believe I am being; this is unacceptable.

I won't go back in history; but this is not an isolated incident by any stretch of the imagination. The virtual hosting environment has had many issues in the last year.
 
Shred said:
My server and my clients server was cold reset AfriGuy. If I am being unreasonable tell me, I don't believe I am being; this is unacceptable.

I won't go back in history; but this is not an isolated incident by any stretch of the imagination. The virtual hosting environment has had many issues in the last year.
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Fully understand.
PM me the details and I'll have your servers escalated as best I can.
 
Shred said:
My server and my clients server was cold reset AfriGuy. If I am being unreasonable tell me, I don't believe I am being; this is unacceptable.

I won't go back in history; but this is not an isolated incident by any stretch of the imagination. The virtual hosting environment has had many issues in the last year.
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My server is still down - I wouldn't be surprised if mine will also show as a cold reboot, not least since it won't be the first time. Couple that with the issues my other server had at the beginning of the year (where the data store for a bunch of Afrihost VPSs was corrupted, and the best Afrihost could do was mount the old HDD into the VM so I could set up my VM from scratch again) and I have to wonder what is happening as far as redundancy/clustering is concerned.

Power issues should _not_ be an issue in a data centre - in these days of backup PSUs, UPSs, generators and dual power rails, power is just about the easiest thing to keep up and running.

I did learn from my experience at the beginning of the year, and now have my services backed up and fail-overed to various VPSs with several providers. Of all of them, Afrihost is the one provider that consistently has problems - and when they do, their recovery/explanations are extremely thin. When Isoho.st (a fantastic provider) found some data corruption in their store (before it became a problem, thanks to their monitoring) they were able to suspend their hosts and restore indices in about 20 minutes. All I had to do after that was update my system time, or wait for the ntp daemon to do it for me. This was accompanied with full details of what was happening and how, and it's the kind of disaster response that just makes me appreciate them all the more.

Tl;dr: Out of 6 different VPS hosts since the beginning of the year, Afrihost is the one provider that consistently drops the ball.
 
joes3029 said:
My server is still down - I wouldn't be surprised if mine will also show as a cold reboot, not least since it won't be the first time. Couple that with the issues my other server had at the beginning of the year (where the data store for a bunch of Afrihost VPSs was corrupted, and the best Afrihost could do was mount the old HDD into the VM so I could set up my VM from scratch again) and I have to wonder what is happening as far as redundancy/clustering is concerned.

Power issues should _not_ be an issue in a data centre - in these days of backup PSUs, UPSs, generators and dual power rails, power is just about the easiest thing to keep up and running.

I did learn from my experience at the beginning of the year, and now have my services backed up and fail-overed to various VPSs with several providers. Of all of them, Afrihost is the one provider that consistently has problems - and when they do, their recovery/explanations are extremely thin. When Isoho.st (a fantastic provider) found some data corruption in their store (before it became a problem, thanks to their monitoring) they were able to suspend their hosts and restore indices in about 20 minutes. All I had to do after that was update my system time, or wait for the ntp daemon to do it for me. This was accompanied with full details of what was happening and how, and it's the kind of disaster response that just makes me appreciate them all the more.

Tl;dr: Out of 6 different VPS hosts since the beginning of the year, Afrihost is the one provider that consistently drops the ball.
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Sincere apologies for the downtime, could you PM me your server info that are still seeing downtime and I'll have this escalated.
 
AfriGuy said:
Sincere apologies for the downtime, could you PM me your server info that are still seeing downtime and I'll have this escalated.
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Thanks - server has just come back up - it does look like a cold reboot :|
 
I have been trying to run a business, and my hosting was on the best shared hosting package. I struggled for 2 months with Afrihost, all they kept saying is that the service is shared and they can not help me. I asked if I could be moved to a different server, and was told that that would cause downtime. I was already down because I mean really 40 seconds to load a website? So moved my site to Hetzner and never looked back, they are more expensive but at least it works.
 
If the Gallo Manor DC is run by MTN, then this sounds a lot like history repeating itself
 
just went down now for 10 minutes.

Back up again.

This is happening way to often for something that should not happen at all. Time to move on...
 
theJonster said:
just went down now for 10 minutes.

Back up again.

This is happening way to often for something that should not happen at all. Time to move on...
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I'm still down - I'd say Afrihost is a joke, but this has crossed the line from a clown juggling pies and failing to a clown sitting on the sawdust and scratching through the dirt for stray popcorn to eat… It's just sad.
 
We're back up again, but for how long, no one can say. Time to get my backup MX set up as primary, and ditch this show - I make promises to my clients based on the promises given me by my suppliers, and if those can't be trusted...
 
afrihost cloud.jpg

That is from an Afrihost cloud server hosted in Gallo Manor (MTN)
However they then had issues at Bryanston (IS)

Issues generally appear to be network related.
 
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and the network is run by MTN, and in my experience, MTN doesn't give a rats ass what they break or how long they take to fix anything.

my suggestion is to move away to someone hosting at Teraco or similar. elitehost.co.za is awesome, and I've heard they're busy with a secret project you guys might like
 
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