Afrihost "Do not refund policy" Scam or not?

S

staxza

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My letter to Afrihost

Imagine you go to the shop and you order a 65 inch TV. They tell you to pre-order and pay in advance. After you pay they tell you that they cannot supply and deliver a 40 inch TV. You ask for a refund and they tell you sorry our policy is not to refund when there just a size difference.

WHAT IS THAT??????!!!!!!!

IT'S A SCAM!!!!!!!!!!!!!!!!!!!!

I have been trying to upgrade my line speed since August.

AFRIHOST!!!! PLEASE ANSWER MY QUESTION TO YOU. WHY DO YOU KEEP ON BILLING ME WITHOUT UPGRADING MY LINESPEED???!!!!!!!!!!!

Please check if you can upgrade the line speed BEFORE you bill me. DO NOT offer line speeds that you CANNOT provide!!!!!!!!!!!!!!!!!!!!
If the network cannot provide you with the support then you should stop offering their product and stop ripping of your clients.

Your "do not refund policy" really does not apply in this case. If you do this you are basically scamming people!!!!!!!!!!!!!!

Afrihost did not respond to my facebook complaints.

Afrihost???? How long are you going to take to resolve this issue????????????????????

After 4 months there is still no ticket on my profile and no attempt to provide support or answers, but your debit order system to take my money works very well!!!!

I have a record of my facebook complaints and emails.

Afrihost support team just tell me they do not have access to my profile and therefor cannot proof what I am saying is the truth.
They see I have a 50Mbps line speed and therefor assume that I am getting that speed.

What happened to Afrihost????? You turned into another Telkom Vodacom type of company.
 
staxza said:
My letter to Afrihost

Imagine you go to the shop and you order a 65 inch TV. They tell you to pre-order and pay in advance. After you pay they tell you that they cannot supply and deliver a 40 inch TV. You ask for a refund and they tell you sorry our policy is not to refund when there just a size difference.

WHAT IS THAT??????!!!!!!!

IT'S A SCAM!!!!!!!!!!!!!!!!!!!!

I have been trying to upgrade my line speed since August.

AFRIHOST!!!! PLEASE ANSWER MY QUESTION TO YOU. WHY DO YOU KEEP ON BILLING ME WITHOUT UPGRADING MY LINESPEED???!!!!!!!!!!!

Please check if you can upgrade the line speed BEFORE you bill me. DO NOT offer line speeds that you CANNOT provide!!!!!!!!!!!!!!!!!!!!
If the network cannot provide you with the support then you should stop offering their product and stop ripping of your clients.

Your "do not refund policy" really does not apply in this case. If you do this you are basically scamming people!!!!!!!!!!!!!!

Afrihost did not respond to my facebook complaints.

Afrihost???? How long are you going to take to resolve this issue????????????????????

After 4 months there is still no ticket on my profile and no attempt to provide support or answers, but your debit order system to take my money works very well!!!!

I have a record of my facebook complaints and emails.

Afrihost support team just tell me they do not have access to my profile and therefor cannot proof what I am saying is the truth.
They see I have a 50Mbps line speed and therefor assume that I am getting that speed.

What happened to Afrihost????? You turned into another Telkom Vodacom type of company.
Click to expand...

Hi,

Sorry for the bad experiencing you are having with us.

Can you send me a pm with your email address so I can investigate the matter for you?
 
After a new modem installed this is still not sorted out. In actually fact now its worse and sometimes my line speed is at 4Mbps. Very unstable

How much longer is still going to take??????

The technician you are sending is useless. Vodacom and Afrihost is just useless. I was far better of with Telkom.

How much does it take to just upgrade a line speed?????
 
staxza said:
After a new modem installed this is still not sorted out. In actually fact now its worse and sometimes my line speed is at 4Mbps. Very unstable

How much longer is still going to take??????

The technician you are sending is useless. Vodacom and Afrihost is just useless. I was far better of with Telkom.

How much does it take to just upgrade a line speed?????
Click to expand...

I have sent this to Vodacom and they have confirmed twice the regrade has been done.

Has the speeds not been upgraded yet?
 
I had the same issues with them some years back. They cannot deliver what they contract for and admitted thereto in writing. I call then afrihopeless, and anyone risking doing business with them has themselves to blame.
 
I had the same issues with them some years back. They cannot deliver what they contract for and admitted thereto in writing. I call then afrihopeless, and anyone risking doing business with them has themselves to blame.

Stop paying them and move to a respectable provider. With me they then tried to hog the line and only released it when I started litigation.
 
Oh my, I double posted.....one unfinished and then one. Finger trouble.....
 
Pax said:
I had the same issues with them some years back. They cannot deliver what they contract for and admitted thereto in writing. I call then afrihopeless, and anyone risking doing business with them has themselves to blame.

Stop paying them and move to a respectable provider. With me they then tried to hog the line and only released it when I started litigation.
Click to expand...

Hi,

Sorry for the bad experience you have had with us.

We do not hold fibre lines unless there is a billing issue of some sort and even then our system automatically terminates the line the end of the following month to avoid further charges.
 
I used Afrihost for my ADSL line for many years and then moved to fibre and have continued to use them. My fibre line has been with them since 2017 and I have had no issues with Afrihost at all. When Pure Fibre was launched I changed my capped account to uncapped and have never looked back.
Last month I did a cool 2.9TB on my account, on my 50Mbps line.

Edit: Just checked... I first signed up with Afrihost in 2009. I have had ADSL, 3G, LTE & Fibre packages from them.
 
..... and still nothing......

No upgrade and also no refund. I am still paying for a 50Mbps line and receiving 20Mbps line since August 2021

I am using speedtest.net with a LAN cable
 
staxza said:
..... and still nothing......

No upgrade and also no refund. I am still paying for a 50Mbps line and receiving 20Mbps line since August 2021

I am using speedtest.net with a LAN cable
Click to expand...

I have sent the request to Vodacom again.

Once the upgrade is done our accounts team can assist with any credits. Apologies for the issues experienced.
 
AfriNatic please help. OpenServe is available for preorder in my area. When can you move me over? I need to move away from the Vodacom network. Its just to unstable
 
Between the Rain and Afrihost sandwich you gonna need lots of vaseline.
 
staxza said:
AfriNatic please help. OpenServe is available for preorder in my area. When can you move me over? I need to move away from the Vodacom network. Its just to unstable
Click to expand...
While Vodacom Fibre is in the street, Openserve has a fibre network from the old telephone poles at the back of my yard. I am just not able to process the order from your site.
 
The
Vodacom upgrade is not going to happen. Best we seek alternative connections
 
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