Afrihost Double Billing

[Leo_]

I just want to say, the fact that one can upgrade and downgrade their services from the app is fantastic. However I have a questiion regarding the billing when upgrading.

If one wants to upgrade mid month, does this mean one pays two bills without reimbursement ?

Here‘s a scenario:
10mbps = R500
20mbps = R1000
Upgrade to happen mid-month.

Since Afrihost charges in advance, I have already paid R500 for the month. Then mid-month I decide to upgrade to 20mbps and pay prorata of R500. This means I’ve paid R1000 in total for half a month of 10mbps and the other half 20mbps.

Does one get reimbursed for the unused half month of the 10mbps service (-R250)?

I could not find any information on the Afrihost website, nor did it state anything when I was trying to upgrade.

 

[AfriNatic]

I just want to say, the fact that one can upgrade and downgrade their services from the app is fantastic. However I have a questiion regarding the billing when upgrading.

If one wants to upgrade mid month, does this mean one pays two bills without reimbursement ?

Here‘s a scenario:
10mbps = R500
20mbps = R1000
Upgrade to happen mid-month.

Since Afrihost charges in advance, I have already paid R500 for the month. Then mid-month I decide to upgrade to 20mbps and pay prorata of R500. This means I’ve paid R1000 in total for half a month of 10mbps and the other half 20mbps.

Does one get reimbursed for the unused half month of the 10mbps service (-R250)?

I could not find any information on the Afrihost website, nor did it state anything when I was trying to upgrade.

Hi,

Sorry for the late response.

Our system calculates the difference and only charges you the difference once the upgrade is completed.

 

[Leo_]

Hi,

Sorry for the late response.

Our system calculates the difference and only charges you the difference once the upgrade is completed.

Thanks for your reply.

Where in the upgrade process does this happen?
I am on the final step of upgrading via the app, and the quoted amount under “What you pay today” is the full amount (minus pro-rata).

There is no mention of calculating the difference from my old package.

 

[AfriNatic]

Thanks for your reply.

Where in the upgrade process does this happen?
I am on the final step of upgrading via the app, and the quoted amount under “What you pay today” is the full amount (minus pro-rata).

There is no mention of calculating the difference from my old package.

That might be a Dev issue but I can assure you you will not be double billed.

You can send me your clientzone details to confirm the correct billing.