Afrihost fails

they can't activate my account in time!!! noooooooo

they fail for not providing me with the cheapest ADSL in south Africa :erm:
 
At first I thought they were having a go at each other in HEX, but no. :D

Edit: It IS HEX!

Garyvdh asked: "How come it is always the **** Posters who have the problems?" :D
 
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hj2k_x said:
Nothing else.

Prepare to be 'gunned' if you, as the OP, come on here with a problem of your own making and then declare X to be at fault for it.
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Again You are taking an idiotic attitude, what is so difficult to understand? need some help. THERE was NO/LITTLE AH's Support.

BTW read again. the OP was not at fault, Afrihost system saved the file as .PHP.

Afrihost-Gian said:
Glad it's sorted eegee.

The attachment that you sent was for some reason shown as .php file. When Greg saved the .php attachment and then renamed it to .jpg he was able to view your ID and verify your account.

We use the Kayako support desk system for all of our tickets and we are investigating now to see if we can figure out how your .jpg was labeled as a .php file.
I hope you enjoy your new ADSL account from us and I hope to see Afrihost in your signature soon :)

Have a good eve
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I am Penguin said:
Again You are taking an idiotic attitude, what is so difficult to understand? need some help. THERE was NO/LITTLE AH's Support.

BTW read again. the OP was not at fault, Afrihost system saved the file as .PHP.
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Im sorry, but Im with hj2k_x on this one. You make no sense. You mention there was no/little AH support, however as per your below own admission, they did service the ticket.

"They did, hours too late. I am not making a fuss over it at all. I ma happy i have working accounts. As said I by accident found a on screen password and user-name which allowed me to log on and change my e-mail address myself. Before that I called Afrihost, but found no telephone support and then mailed at 23/9/2009 19:47 a support ticket which were only answered at 23/9/2009 23:32 which by when I already by luck resolved myself and thus missed the response until the next day."

I mean thats a few hours, and also, during that date, the people were going haywire to sign up for Afrihost's specials. Obviously they were inundated with mails and subscriptions, so kudos to them for getting back to you. I dont see any other ISP that would have coped under the amount of subscribers.
 
_DeMeNteD_ said:
Its HeX Fool Sept for the middle one Hell Knows could be a hash could be encrypted Don't have the time nor am I that curious.
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Middle one is BASE64: "seriously, you shouldn't look down on yourself like that! :p"
 
Afrihost-Gian said:
Glad it's sorted eegee.

The attachment that you sent was for some reason shown as .php file. When Greg saved the .php attachment and then renamed it to .jpg he was able to view your ID and verify your account.

We use the Kayako support desk system for all of our tickets and we are investigating now to see if we can figure out how your .jpg was labeled as a .php file.

I hope you enjoy your new ADSL account from us and I hope to see Afrihost in your signature soon :)

Have a good eve
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Niccia said:
Im sorry, but Im with hj2k_x on this one. You make no sense. You mention there was no/little AH support, however as per your below own admission, they did service the ticket.

"They did, hours too late. I am not making a fuss over it at all. I ma happy i have working accounts. As said I by accident found a on screen password and user-name which allowed me to log on and change my e-mail address myself. Before that I called Afrihost, but found no telephone support and then mailed at 23/9/2009 19:47 a support ticket which were only answered at 23/9/2009 23:32 which by when I already by luck resolved myself and thus missed the response until the next day."

I mean thats a few hours, and also, during that date, the people were going haywire to sign up for Afrihost's specials. Obviously they were inundated with mails and subscriptions, so kudos to them for getting back to you. I dont see any other ISP that would have coped under the amount of subscribers.
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Thats why I said, they were probably busy. I am not making a fuss, neither hold it agaist Afrihost but it is frustrating if after hour support is lacking. What will future after our support be if we do not raise our concerns, Hmmm?

This seems to become a copy of the Free proxy thread. To many Pro's jumping on their own bandwagon. Why do you not leave this for Giam to respond to :mad:
 
Hi I am Penguin

Glad you came right the other evening and I'm sorry that we took 4 hours to get back to you - the evening of the 23rd was an exceptionally hectic one as you can imagine!

Am I right that you sent an email to Support? Or did you submit a 24 Hour priority ticket via Client Zone?

I've gone through the 24 hour tickets on the 23rd and I can't see any tickets we didn't manage to get back to within an hour. Please could you PM me your username so that I can investigate this for you?

We are committed to phoning you back within 57 minutes any time of the day or night when you submit this ticket via your Client Zone or SMS the shortcode we send you when you signup.

I assure that we have technicians standing by ready to help at all times.

The honest truth is that we underestimated the incredible surge in interest we've had so we were caught a bit short staffed. However, I'm exceptionally proud of our team and the level of support they've managed to deliver in rather stretching circumstances!

We are on a recruitment & training drive to ensure that our Support meets and exceeds all of our client's expectations.

Thanks!
 
I am Penguin said:
Thats why I said, they were probably busy. I am not making a fuss, neither hold it agaist Afrihost but it is frustrating if after hour support is lacking. What will future after our support be if we do not raise our concerns, Hmmm?

This seems to become a copy of the Free proxy thread. To many Pro's jumping on their own bandwagon. Why do you not leave this for Giam to respond to :mad:
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Yes, I understand where you come from, but seriously, a few hours is hardly lacking. Im sure if they were not as super busy, it would have been delt with immediately. Also, Telkom is a schlep to get hold of, spending almost 1 hour on the phone, FNB Connect is just as bad, with very poor after hour service. Your concern I think in this case was not valid. If they did not respond at all, or a few days later, then yes, by all means complain.
 
Gian, imma let you finish I just wanna say that Afrihost is the Best ISP in South Africa of All time, of ALL TIME!
 
Thanks Keeper!

I'll wait and if we win the MyBroadband ISP of the year fairly and squarely I'll accept your kudos gladly :)

But I love it that you think it!
 
if afrihost was selling cheap unshaped accounts i would use them but they dont so atm Imaginet is best ISP to me good service and support :)
 
Thanks for the comment Merenwenrago.

We will definitely be adding different services to our current packages in the future. However, our first priority at the moment is to ensure that we get our shaped offering 100% right and as such we're focusing all of our energy on that at the moment.

BTW what would you be happy to pay for unshaped bandwidth? What would you consider cheap?
 
would probably be about 200 or so rand for 3 - 5 gb unshaped IS account or saix

the one they sell is between 335 and 550 so had to settle for semi shaped for R190 (Cause of my budget and need for gaming)

well anyway does afrihost have trial accounts that i can test my games on before applying for an account if you ever made unshaped ones possible :P
 
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Afrihost-Gian said:
Hi I am Penguin

Glad you came right the other evening and I'm sorry that we took 4 hours to get back to you - the evening of the 23rd was an exceptionally hectic one as you can imagine!

Am I right that you sent an email to Support? Or did you submit a 24 Hour priority ticket via Client Zone?

I've gone through the 24 hour tickets on the 23rd and I can't see any tickets we didn't manage to get back to within an hour. Please could you PM me your username so that I can investigate this for you?

We are committed to phoning you back within 57 minutes any time of the day or night when you submit this ticket via your Client Zone or SMS the shortcode we send you when you signup.

I assure that we have technicians standing by ready to help at all times.

The honest truth is that we underestimated the incredible surge in interest we've had so we were caught a bit short staffed. However, I'm exceptionally proud of our team and the level of support they've managed to deliver in rather stretching circumstances!

We are on a recruitment & training drive to ensure that our Support meets and exceeds all of our client's expectations.

Thanks!
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Great stuff. Sure, as I said it's not a issue. I did manage to see the correct passsword on the my conectivity page when hovering the mouse on the key icon. That saved the day for me. I then corrected my e-mail.

I pm you the ticket no. Purely for your own perusal. As I said I am happy and did not feel it worthwhile to complain about. When i saw this thread and realised AFRIHOST are active here I saw the oppurtunity to raise my concern and also related to the OP's dilema. Unfortunately instead of just leaving this thread for a very good use you get on MyBB these great campfighters that will fight for life on AfriHost behalf due to the fact of your good service and therefore would drag this thread down to nothing.

I hope you will start a new Afrihost Support thread/topic and continue the good foundation laid here!

Thanks for a brilliant service.

Now to Upgrade that 5Gig!
 
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Gian, i'm sure a lot of people would be interested in some sort of uncapped package. maybe similar to axxess's uncapped express+ fibre. here's a little idea. offer the same threshold that axxess does, limit the off peak speed to 1mbit (as opposed to 4), charge R499. i know thats probably too much to ask but its just a ballpark suggestion. i leave it up to guys to work on some sort of uncapped package for the future :)
 
Thanks for the suggestions Phatcat101! We definitely have plans to add an uncapped solution in the future. However, I can't give you a definite time frame as at the moment we are 100% focused on getting our current special package offering working as well as possible :)

thanks again
 
Afrihost-Gian said:
Thanks Keeper!

I'll wait and if we win the MyBroadband ISP of the year fairly and squarely I'll accept your kudos gladly :)

But I love it that you think it!
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Your R29 special was a few weeks too late for the annual MyBB broadband survey. I'm sure you would have won if the survey was held today.
 
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