Afrihost Fibre Feedback

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Off course not and you are still unable to give me a connection date
Forgot to add SARCASM OFF
So no more bla bla bla
Just send me connection date
DD MM YYYY
Was also expecting that you have access to SUPPORT conversation
 
Robert29 said:
Off course not and you are still unable to give me a connection date
Forgot to add SARCASM OFF
So no more bla bla bla
Just send me connection date
DD MM YYYY
Was also expecting that you have access to SUPPORT conversation
Click to expand...

Can you PM me your account details please. With those I'll be able to follow-up on this for you.
 
After waiting 8 weeks with WebAfrica, and my FTTH order going nowhere, I ended up cancelling this morning and re-ordering with Afrihost, my current DSL & mobile provider. Hopefully this takes a lot quicker!
 
squirrel said:
After waiting 8 weeks with WebAfrica, and my FTTH order going nowhere, I ended up cancelling this morning and re-ordering with Afrihost, my current DSL & mobile provider. Hopefully this takes a lot quicker!
Click to expand...

I hope so! I can't promise that, that will be the cause though. :( There is significant variance in the time it takes for fibre installations to be completed at the moment, and it's heavily dependant on the provider's workload in your area.
 
Afrihost Support by email is down?
I get this message no matter what I send.
Even if I just send a plain text message.

screenshot.293.jpg
 
AfriGenie said:
That's very strange!

Drop me a PM with your query!
Click to expand...

It relates to this...
https://mybroadband.co.za/vb/showth...refers-to-Openserve-and-Openserve-to-Afrihost

Basically trying to find out how we escalate our fibre installation - 20 days later we have no action on installation - even though our neighbours have their fibre installed (also through Afrihost).
So it appears that there must be some kind of problem that is preventing Openserve from installing for us? We would like to find out what that problem or hold-up is?
I'll PM you with my account details. Thanks.
 
LazyLion said:
It relates to this...
https://mybroadband.co.za/vb/showth...refers-to-Openserve-and-Openserve-to-Afrihost

Basically trying to find out how we escalate our fibre installation - 20 days later we have no action on installation - even though our neighbours have their fibre installed (also through Afrihost).
So it appears that there must be some kind of problem that is preventing Openserve from installing for us? We would like to find out what that problem or hold-up is?
I'll PM you with my account details. Thanks.
Click to expand...

I received your PM, thanks.

There are a number of factors that can affect the Fibre installation and activation time. I'll follow-up on your order to see if we have any news.
 
AfriGenie said:
I hope so! I can't promise that, that will be the cause though. :( There is significant variance in the time it takes for fibre installations to be completed at the moment, and it's heavily dependant on the provider's workload in your area.
Click to expand...

OpenServe were ready to install over a month ago, 2 weeks after placing my order. For some reason, the incorrect house number was on the form (the house next door) which has delayed the order by 1 month now, hence my re-order.
 
I get always different reference number
First ticket id F ll _676_29536
Also AH 256030 send to YOU 20.06
Last used by support today
POY _111-13016
Support was asking me if. Some one from Afrihost or MITSOL CLOWNS was answering my question
WHEN GET I CONNECTION FROM APRIL 05
Obviously Afrihost has no idea what you tell your customers
Of course I am NOT connected nor have I got a connection date
So tell me simply
DD MM YYYY
YOU ARE NOW MORE THAN 4WEEKS IN BREACH OF CONTRACT AND YOU STILL DON'T ANSWER TO YOUR CUSTOMERS
The handling of this case is proof that S.A.deserve JUNK STATUS
 
squirrel said:
OpenServe were ready to install over a month ago, 2 weeks after placing my order. For some reason, the incorrect house number was on the form (the house next door) which has delayed the order by 1 month now, hence my re-order.
Click to expand...

Ah! Okay, thanks. That's a strange error to occur, but it's definitely been corrected?

squirrel said:
No free night time data on the capped FTTH accounts?
Click to expand...

Capped Fibre accounts should receive After-Hours just like the DSL Capped accounts. :)
 
Robert29 said:
I get always different reference number
First ticket id F ll _676_29536
Also AH 256030 send to YOU 20.06
Last used by support today
POY _111-13016
Support was asking me if. Some one from Afrihost or MITSOL CLOWNS was answering my question
WHEN GET I CONNECTION FROM APRIL 05
Obviously Afrihost has no idea what you tell your customers
Of course I am NOT connected nor have I got a connection date
So tell me simply
DD MM YYYY
YOU ARE NOW MORE THAN 4WEEKS IN BREACH OF CONTRACT AND YOU STILL DON'T ANSWER TO YOUR CUSTOMERS
The handling of this case is proof that S.A.deserve JUNK STATUS
Click to expand...

Any timeframes that we provide are based entirely on estimates that the Fibre Providers give us. We will always do our best to make sure that your Fibre is installed as quickly as possible. We are reliant on the Provider to dispatch the tech that handles the installation and activation.

The installation time can be affected by the workload of the provider in your area.
 
Thats not what you say when a customer sign up
YOU SAY WITH IN 6 WEEKS
Not
WHEN A 3 PARTY IS WILLING TO CONECT YOU
This is bull****ing customer and proof for JUNK STATUS
 
Robert29 said:
Thats not what you say when a customer sign up
YOU SAY WITH IN 6 WEEKS
Not
WHEN A 3 PARTY IS WILLING TO CONECT YOU
This is bull****ing customer and proof for JUNK STATUS
Click to expand...

Where possible providers do their best to ensure that the installation and activation is completed within that timeframe, but this isn't always possible.

Especially in areas with a large backlog of orders that need to be completed.
 
Thanks thats real great advice to have valium handy if you deal with Afrihost Mitsol and Openserve
Thanks a million
 
To GREST SCOTT
Please send me link where I have agreed to this business practice
Normally in business you pay hefty penalties if you don't deliver in time
Maybe its different now a day
I admit I am an old fashioned guy who deliver and pay in time like agreed
 
Finally connected! Happy camper! :D

A few questions:
1. Being on capped fibre, Clientzone shows only what has been consumed and not what's left. Being pro-rata until 1 Jul, this is problematic. How can I see how much I have left?

2. I have a significant amount of accumulated capped data on the ADSL side - any way I can have all or some of this transferred to the fibre account?

3. I have already been invoiced my ADSL data and Telkom line subs for July. Do I have to un-bundle before cancelling? Am I in for the ADSL ride for July regardless of what happens now?

4. I know that I have to cancel my phone line, the R 199 p/m version with Telkom directly. Does AH cancel my ADSL line component (managed by AH) or do you hand it back to me to cancel with Telkom?

5. Please confirm that there is 100% certainty about after hours free data on capped fibre with Afrihost? I did not notice this on the spec-sheets. What is the time? 00:00 to 08:00 daily?

Thanks!
 
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