Afrihost Fibre Feedback

[wingnut771]

Oh no wingnut771, not sure what that's about. Can you PM me your account number and I will look into this and advise accordingly.

another issue is i know it said the upgrade will apply at midnight, and yet the vumashop is already reporting 20mb and clientzone reporting 20mb, and yet my speed is still 10mb.

 

[AfriNatic]

Do you know if AH blocks RDP ports (3389) by default?

I cant seem to connect to my home PC via RDP. Teamviewer works but ill need a licence for long sessions.

Also opened the ports up on my firewall, using RPD when im on the local network works.

Hi Rickster, by default we don't block any ports. Can you advise what service you use with us?

 

[AfriNatic]

another issue is i know it said the upgrade will apply at midnight, and yet the vumashop is already reporting 20mb and clientzone reporting 20mb, and yet my speed is still 10mb.
View attachment 695227
View attachment 695231
View attachment 695233

That actually shouldn't be the case, let's look into why you're not getting 20Mb on your end. Can you firstly restart the CPE and plug your laptop directly to the CPE to test again?

 

[wingnut771]

That actually shouldn't be the case, let's look into why you're not getting 20Mb on your end. Can you firstly restart the CPE and plug your laptop directly to the CPE to test again?

yes i tried that before reporting.
still 10mb:

 

[wingnut771]

i'm getting over afrihost very very quickly, might just cancel pay the 999 and move on.

 

[wingnut771]

That actually shouldn't be the case, let's look into why you're not getting 20Mb on your end. Can you firstly restart the CPE and plug your laptop directly to the CPE to test again?

in the past when i changed linespeed, i would get a new ip, this hasn't happened yet, still have old ip.

 

[AfriNatic]

in the past when i changed linespeed, i would get a new ip, this hasn't happened yet, still have old ip.

I'm really sorry that the upgrade is taking longer than we would have liked, I have just asked someone from our fibre team to call you so that we can get the line speed where it needs to be.

 

[wingnut771]

I'm really sorry that the upgrade is taking longer than we would have liked, I have just asked someone from our fibre team to call you so that we can get the line speed where it needs to be.

thanks, but i don't know what they can do as in the past, it was automatic at took 15 mins, without me doing anything.

 

[Rickster]

Hi Rickster, by default we don't block any ports. Can you advise what service you use with us?

Windows remote desktop.

 

[wingnut771]

I'm really sorry that the upgrade is taking longer than we would have liked, I have just asked someone from our fibre team to call you so that we can get the line speed where it needs to be.

direct to cpe:

 

[wingnut771]

 

[AfriNatic]

direct to cpe:
View attachment 695327

Yes this is definitely not where it needs to be. I am sure that our fibre team will be able to get the speed where it should be. I have already arranged that someone calls you back.

 

[AfriNatic]

Windows remote desktop.

Which internet connectivity package do you have with us?

 

[AfriNatic]

thanks, but i don't know what they can do as in the past, it was automatic at took 15 mins, without me doing anything.

They will definitely be able to see where the hold up is and hopefully fix it. Again I'm sorry about this.

 

[wingnut771]

ok, I learned something and this is for anybody else changing accounts on afrihost, you still have to go to login.afrihost and enter your cell no. to activate:

 

[Rickster]

Which internet connectivity package do you have with us?

Fire Home 20+

 

[AfriNatic]

Fire Home 20+

Ok thank you, on Fibre we definitely don't block any ports. Do you only experience this when connected to our network only?

 

[Rickster]

Ok thank you, on Fibre we definitely don't block any ports. Do you only experience this when connected to our network only?

Im not sure what you mean, my home has the AH connection when i try to connect to it from work the connection fails.

Unless you mean I must try from another location to my home.

 

[AfriFella]

Im not sure what you mean, my home has the AH connection when i try to connect to it from work the connection fails.

Unless you mean I must try from another location to my home.

Sorry for the late reply. On the router settings, please enabled IPsec and PPTP passthrough and confirm if the issue is sorted.