Afrihost Fibre Feedback

Status
Not open for further replies.
Robert29 said:
After more then 8weeks being made a idiot by your support team can you give me a conection date for 20 Abelia road kloof durban
You are now in breach of contact for more then 2 weeks
Click to expand...

:( Any timeframes that we provide are based on estimates from the Fibre providers. If you PM me your details I'll see if I can get an update for you, and the status of your order.
 
SuperMario said:
Hi Afrihost,

I am not receiving my 50/50 speed what I'm paying for, instead I am getting 20/20 for some reason. I have contacted you guys multiple times regarding this and the issue is still not resolved. Please fix it asap or I'm moving to another isp at the end of the month.

pm me for details.
Click to expand...

It could be a configuration issues on your Fibre Account, can you please PM me your details and I'll check what's going on.
 
Still waiting two weeks later for Openserve to install my line - > AH02535A797C10

My direct neighbour got his installed the first week.
 
Johnatan56 said:
Please post end resolution as well.
Click to expand...

Are you also experiencing the same issue?

I still haven't heard back from them, but if I do I'll give an update... This is unacceptable, because I am paying for something which I am not getting and this issue has not been resolved since Friday.
 
SuperMario said:
Are you also experiencing the same issue?

I still haven't heard back from them, but if I do I'll give an update... This is unacceptable, because I am paying for something which I am not getting and this issue has not been resolved since Friday.
Click to expand...

I'm still waiting for an update myself, the moment I get feedback from our Team I'll notify you.
 
AfriGenie said:
I'm still waiting for an update myself, the moment I get feedback from our Team I'll notify you.
Click to expand...

Thanks AfriGenie, I am migrating to 100/100 tonight at 12. It has already been approved, so lets hold off a bit and see if this might resolve the issue at hand. :) If it doesn't work i'll let you know and we can take it from there.
 
SuperMario said:
Thanks AfriGenie, I am migrating to 100/100 tonight at 12. It has already been approved, so lets hold off a bit and see if this might resolve the issue at hand. :) If it doesn't work i'll let you know and we can take it from there.
Click to expand...

No problem! Please let me know how it goes.
 
Still waiting two weeks later for Openserve to install my line - > AH02535A797C10

My direct neighbour got his installed the first week.
 
LazyLion said:
Still waiting two weeks later for Openserve to install my line - > AH02535A797C10

My direct neighbour got his installed the first week.
Click to expand...

The order for your Fibre has been submitted to Openserve we're just waiting for them to provide us with an installation date now.
 
LazyLion said:
I think OpenServe has blacklisted me! :cry:
Click to expand...

:( I don't think that's the case, the installation times are usually scheduled in advance. It's possible that your neighbout was lucky enough to get his installation bumped up because the installation that was supposed to happen was cancelled.
 
SuperMario said:
Are you also experiencing the same issue?

I still haven't heard back from them, but if I do I'll give an update... This is unacceptable, because I am paying for something which I am not getting and this issue has not been resolved since Friday.
Click to expand...

No I am not, I left Afrihost a couple of months ago.

I am just receiving OpenServe fiber within the next ~2 months, so I am interested how it is handled in the off-chance that the same situation occurs. It would also help other users in what steps to take, it is a feedback thread. ;)

SuperMario said:
Everything seems good now, hopefully it stays this way. It's just the international that's a bit slow, but I guess it's okay.
View attachment 443834
View attachment 443836
Click to expand...

Nice
 
Johnatan56 said:
No I am not, I left Afrihost a couple of months ago.

I am just receiving OpenServe fiber within the next ~2 months, so I am interested how it is handled in the off-chance that the same situation occurs. It would also help other users in what steps to take, it is a feedback thread. ;)



Nice
Click to expand...

Have you gotten an installation date for the Fiber yet from Openserve?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X