Afrihost Incompetence - Please help

[TK818]

Hello , we recently moved and migrated our fibre line - our @openserve B number was released and I spent to hours with the consultant at afrihost to take ownership of the B number, all nice we had internet for 10 days and then Sunday we had none. i logged a call with Afrihost where they stated a fibre snr requested the B number to be recycled- i was advised that the order was placed on Sunday and would take 2 hours to resolve - then was 24hrs, then max 48 hours to be resolved - we are now sitting on 77 hours with no internet - i eventually called openserve and begged for a B number i received it and handed that to Afrihost - still no internet.

How do i speak to a director at Afrihost ? or how can i get this sorted to get as i cannot sit another day without internet

 

[STORMERSFAN]

@AfriNatic

 

[AfriNatic]

Hello , we recently moved and migrated our fibre line - our @openserve B number was released and I spent to hours with the consultant at afrihost to take ownership of the B number, all nice we had internet for 10 days and then Sunday we had none. i logged a call with Afrihost where they stated a fibre snr requested the B number to be recycled- i was advised that the order was placed on Sunday and would take 2 hours to resolve - then was 24hrs, then max 48 hours to be resolved - we are now sitting on 77 hours with no internet - i eventually called openserve and begged for a B number i received it and handed that to Afrihost - still no internet.

How do i speak to a director at Afrihost ? or how can i get this sorted to get as i cannot sit another day without internet

Hi,

Sorry for the bad experience that you have received with us.

Please can you send me a private message with the email address link to your account for me to investigate.

 

[Papercutter]

Rant on: My domains have been going down on a regular basis since November, and the frequency and timing have been increasing steadily. An hour per day or longer - during normal business hours, not scheduled maintenance. This has occurred on two separate reseller accounts. Clearly the Afrihost shared servers are oversubscribed because everyone has been flocking to the internet since the start of COVID.
Numerous tickets, numerous phone calls, clueless call centre agents with canned responses, and now a deafening silence. WTF? Rant off.

Xneelo, anyone? Any other suggestions?

 

[AfriNatic]

Rant on: My domains have been going down on a regular basis since November, and the frequency and timing have been increasing steadily. An hour per day or longer - during normal business hours, not scheduled maintenance. This has occurred on two separate reseller accounts. Clearly the Afrihost shared servers are oversubscribed because everyone has been flocking to the internet since the start of COVID.
Numerous tickets, numerous phone calls, clueless call centre agents with canned responses, and now a deafening silence. WTF? Rant off.

Xneelo, anyone? Any other suggestions?

Morning,

Apologies for the bad experience you received with our hosting. I would like to assist. Can you please send me your clientzone email address or domain name via pm so I can have a have a look.

 

[chakniks]

Hello , we recently moved and migrated our fibre line - our @openserve B number was released and I spent to hours with the consultant at afrihost to take ownership of the B number, all nice we had internet for 10 days and then Sunday we had none. i logged a call with Afrihost where they stated a fibre snr requested the B number to be recycled- i was advised that the order was placed on Sunday and would take 2 hours to resolve - then was 24hrs, then max 48 hours to be resolved - we are now sitting on 77 hours with no internet - i eventually called openserve and begged for a B number i received it and handed that to Afrihost - still no internet.

How do i speak to a director at Afrihost ? or how can i get this sorted to get as i cannot sit another day without internet

How did you contact openserve directly?
I was under the impression that only the ISP can contact them directly

 

[TK818]

How did you contact openserve directly?
I was under the impression that only the ISP can contact them directly

yes, that's what I was told. A lot of googling I eventually found the head office number 0800 222 676 - I begged them to help me. it didn't help though we still waiting 5 days later

 

[chakniks]

yes, that's what I was told. A lot of googling I eventually found the head office number 0800 222 676 - I begged them to help me. it didn't help though we still waiting 5 days later

Thanks for the number.

I see the trend of lackluster customer support persists.
Been waiting for an installation for three weeks and counting.
It truly is a sad state of affairs

 

[windowlickers_rsa]

I see the trend of lackluster customer support persists.

Not trying to hijack (will do a separate thread once this drama is resolved) but in the meantime I figured I'd add my experience as a warning for prospective customers:

 

[AfriNatic]

Not trying to hijack (will do a separate thread once this drama is resolved) but in the meantime I figured I'd add my experience as a warning for prospective customers:

Hi,

Sorry for the bad experience you have had with us. Can you send me the ticket ID so I can have a look what went wrong?