Afrihost/Metrofibre dishonesty?

jostian

jostian

Senior Member
Joined
Apr 6, 2008
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So its not bad enough that I've only had my account with Afrihost (via Metrofibre) for 3
months and they tell me there will be a upcoming increase of around 15%, seriously!!

In the same email they say that from the 1st of February I'll get 400mbps until 1st June (when the increase kicks in), but that's a blatant lie, here we are on the 6th Feb and I'm still just getting my std 30 to 50mbps. Where's the 400mbps??

Are Afrihost and Metrofibre really this dishonest and/or incompetent?? It's shameful! Have written emails and used the client portal to complain, NOT a single reply!
 
jostian said:
So its not bad enough that I've only had my account with Afrihost (via Metrofibre) for 3
months and they tell me there will be a upcoming increase of around 15%, seriously!!

In the same email they say that from the 1st of February I'll get 400mbps until 1st June (when the increase kicks in), but that's a blatant lie, here we are on the 6th Feb and I'm still just getting my std 30 to 50mbps. Where's the 400mbps??

Are Afrihost and Metrofibre really this dishonest and/or incompetent?? It's shameful! Have written emails and used the client portal to complain, NOT a single reply!
Click to expand...

Hi

Please can you send me a dm with your email address so I can investigate for you?
 
jostian said:
So its not bad enough that I've only had my account with Afrihost (via Metrofibre) for 3
months and they tell me there will be a upcoming increase of around 15%, seriously!!

In the same email they say that from the 1st of February I'll get 400mbps until 1st June (when the increase kicks in), but that's a blatant lie, here we are on the 6th Feb and I'm still just getting my std 30 to 50mbps. Where's the 400mbps??

Are Afrihost and Metrofibre really this dishonest and/or incompetent?? It's shameful! Have written emails and used the client portal to complain, NOT a single reply!
Click to expand...
Same thing here, i was really dissapointed coming from another ISP that was way too pricey and i moved because metro (afrihost) was so must cheaper and never heard too many horror stories, barely a month in and then i get that message about increases, was very sad.

Had the same issue with speed upgrades took about 2 weeks from when it was supposed to be activated :)
otherwise im happy
The afrihost reps helped and got everything in order :)
 
Last edited:
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