Afrihost mobile data used up

Been having this problem the whole weekend, and support doesn't seem to be able to rectify it.

All they do is ask me to reboot the device, which I do, but it doesn't help.

I topped up this morning with 1GB after getting capped at 750MB, and it worked for about 15 minutes after which I was capped again at 1.7GB. :mad:

Afrihost, why is this so hard to fix?
 
CuppaJoe said:
Been having this problem the whole weekend, and support doesn't seem to be able to rectify it.

All they do is ask me to reboot the device, which I do, but it doesn't help.

I topped up this morning with 1GB after getting capped at 750MB, and it worked for about 15 minutes after which I was capped again at 1.7GB. :mad:

Afrihost, why is this so hard to fix?
Click to expand...

Really sorry about the hassles :( Our team are aware of the issues and are implementing fixes to avoid this from happening.
 
Is there anything else we can try other than resetting the device until we are blue in the face?

I feel like tying my MiFi device to a weather balloon and do one of those 'it almost went into space' videos with it.

At least I will get some joy out of it that way.
 
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Could it be linked to having 2 mobile data accounts, one of which is capped? Anyone experiencing the problem, who only has a single mobile data account with Afrihost?
 
brucem said:
Could it be linked to having 2 mobile data accounts, one of which is capped? Anyone experiencing the problem, who only has a single mobile data account with Afrihost?
Click to expand...

Only have a single sim active, and is experiencing the same thing.
 
brucem said:
Could it be linked to having 2 mobile data accounts, one of which is capped? Anyone experiencing the problem, who only has a single mobile data account with Afrihost?
Click to expand...

Can't seem to trend the issue down to account counts or data allocation, looks random at this stage :(
Our team are awaiting some final feedback which should see this resolved.
 
Caught by afrihost capped gremlin. I still have over 4gb data. Most annoying thing is it occurred last night. No way to get hold of live support. Still no fix in sight????????
 
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