Afrihost mobile data used up

iWish

iWish

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Going in Safari on my ipad I get a Afrihost client zone page stating I've used up my data and should log in to top up.
I'm on the 10GB package and this is impossible.

When I log into my afrihost account it says I have more than 5.2GB left for the month.

What's happening? Need to access internet today urgently from my ipad. Afrihost please help.
 
iWish said:
Going in Safari on my ipad I get a Afrihost client zone page stating I've used up my data and should log in to top up.
I'm on the 10GB package and this is impossible.

When I log into my afrihost account it says I have more than 5.2GB left for the month.

What's happening? Need to access internet today urgently from my ipad. Afrihost please help.
Click to expand...

I had exactly the same issue in the week, I called customer services at AFrihost and they were aware of the problem, Fix required me to fully reboot the device and on my next log in it was fine.
 
wmurray said:
I had exactly the same issue in the week, I called customer services at AFrihost and they were aware of the problem, Fix required me to fully reboot the device and on my next log in it was fine.
Click to expand...
Same here they fixed quickly
 
Reboot and the issue was fixed. Thanks guys
 
iWish said:
Going in Safari on my ipad I get a Afrihost client zone page stating I've used up my data and should log in to top up.
I'm on the 10GB package and this is impossible.

When I log into my afrihost account it says I have more than 5.2GB left for the month.

What's happening? Need to access internet today urgently from my ipad. Afrihost please help.
Click to expand...

Sorry about this, I know it can be annoying :( Our team are working on a fix for this though.
If you're still having an issue with this drop me a PM and I'll gladly this this our for you.
 
It happened this morning again. Phoned you help desk and they "refreshed" my account. It work. Will DM you should it happen again. Thanks for following up.
 
iWish said:
It happened this morning again. Phoned you help desk and they "refreshed" my account. It work. Will DM you should it happen again. Thanks for following up.
Click to expand...

Thanks for keeping me posted :)
 
This happens to me almost monthly and on both my packages. It is most annoying. An email to support usually gets it reset, but still frustrating. It has been happening for quite some time too.
 
Chelle said:
This happens to me almost monthly and on both my packages. It is most annoying. An email to support usually gets it reset, but still frustrating. It has been happening for quite some time too.
Click to expand...

We're working on a permanent fix for this :)
 
Just dropping into the thread to say I have also experienced this today.

Reboot of the Afrihost mifi router fixed it.

Still, annoying.

PM sent.
 
I know a few clients are still experiencing this. We're also implementing changes so that if you hit the capped page and you have data, wait about 10-15 minutes and then reboot your device. You should automatically reconnect.

Otherwise get in touch with us, or PM one of the AfriReps here on MyBB and we'll get you sorted out :)
 
A month later and no "fix" as said.

Sigh.

I can't work like this!

My connection has been refreshed by two Afrihost people now and no difference whatsoever!
 
Same Problem with MiFi tried Reboot still gives Capped Message..
Logged Support Ticket...

Sent: Mon, 22 Sep 2014 at 14:21
Subject: ClientZone - Support Request : Mobile Data
Ticket: OBG-744-71500

Good Day, I am Getting this message:

You have used up all the data on your connectivity account!

When i check on Clientzone it shows that i have barely used 50%

Mobile One Package
1 GB + 1 GB Mobile Data
1 + 1 Mobile Data
Data Statistics
Total Account Data: 2.00 GB / 1.7 GB REMAINING
Data Used: 294.89 MB
Average Daily Usage: 13.40 MB
Out-of-Bundle: Deactivated
available data
729.11MB
data allocation
1.00GB
available data
1.00GB
data allocation
1.00GB FREE
Click to expand...
 
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