Afrihost Mobile Feedback Thread

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To me it sounds like tower congestion. But I'm not an expert at all.

Welcome to the forum AfriGenie. Good luck! :)
 
Solitude said:
To me it sounds like tower congestion. But I'm not an expert at all.

Welcome to the forum AfriGenie. Good luck! :)
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Thanks!

The Forums here are slightly different to my previous interactions with clients - mainly through LiveChat - but I'm excited to be here and to be able to help!
 
AfriGenie said:
I just sent you a PM with a link, I will need you to please complete the form that the link opens.

Hopefully this issue can get resolved permanently!
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Thank genie I have done it. Lets see what happens from mtn side.

Thanks for all your help and strongs on the forum.
 
Unable to connect again, second time this week. Durbanville area. Logged a ticket with support, not sure what they did but I was told to reboot the device. That didn't work. Have 2 SIMs and both exhibit the same problem. :mad:

KFK-486-52601

Edit
seems to have been escalated.
 
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chickenbeef said:
Unable to connect again, second time this week. Durbanville area. Logged a ticket with support, not sure what they did but I was told to reboot the device. That didn't work. Have 2 SIMs and both exhibit the same problem. :mad:

KFK-486-52601

Edit
seems to have been escalated.
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Hi Chickenbeef, I have had a few issues with Mobile Data connectivity in the Durbanville and Belville area over the past few days. I believe most of these issues have largely been resolved.

Are you still experiencing any issues with connecting?
 
I have a MTN contract up for renewal and I'd like to keep using Afrihost for data; are all MTN contract options compatible with Afrihost mobile data?
 
KhoisanX said:
I have a MTN contract up for renewal and I'd like to keep using Afrihost for data; are all MTN contract options compatible with Afrihost mobile data?
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All of our Mobile Data products are compatible with the full range of the MTN Contract offerings.

I should point out, you will need to remain on a contract for our package to work, and if you do opt for a sim-swop or even a change of package, we will need to re-provision your Mobile Data package to link it with the new account details.

This usually takes no more than 15 minutes, and you can ask one of the Afrihost Reps here to do it quickly for you, or you can make use of our Support Channels.
 
AfriGenie said:
The fact that you experience those issues during a specific time of day, and consistently at those times over an extended period probably means there is a network issue, or possibly even a network error.

Have you tried restarting your device during those hours and starting a brand new session?
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Welcome.

Invariably my Afrihost MTN mobile link goes for a ball after 1pm till 8PM and beyond with the same or even better signal strength. Then it will be acceptable with fairly good speeds till the same time the next day particularly when I ask for a refresh audit. My MTN signal have been degrading progressively over a period of time. Always been questionable but lately just absolutely cr@p. Even my S4 is most of the time without signal while Cell C is OK. I did fill in the same forms months ago and as yet heard absolutely zilch.
 
Just a quick question. I was on the 5+5 deal and then moved it up to 7+7 for this month. Now I want to go back to the 5+5 deal. Will a still get the extra 5gb next month?
 
DTBA said:
Just a quick question. I was on the 5+5 deal and then moved it up to 7+7 for this month. Now I want to go back to the 5+5 deal. Will a still get the extra 5gb next month?
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Definitely! Our Mobile Packages - from the Mobile Two and up - will receive the double data in the package until at least the end of December.

This also goes for new sign-ups of those packages until the end of December.
 
Chrome said:
Yeah you will. It's only new sign ups which aren't benefited.
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I should point out, as our Double Data Deal stands now, even new sign-ups will qualify for the Double Data, this applies to all packages from the Mobile Two and up. :)
 
AfriGenie said:
I should point out, as our Double Data Deal stands now, even new sign-ups will qualify for the Double Data, this applies to all packages from the Mobile Two and up. :)
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So if I cancel or pause my account, and then subsequently resume I will still be on 10+10
 
Still have this problem of being capped before the data is finished.

Looks as if I will have to switch to Axxess, costs more but at least they have data rollover.

And maybe their systems work !
 
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