Mike Hoxbig
Honorary Master
My speeds have been beyond pathetic. I'd be lucky to crack 10 KB/s on HSDPA. I'm not going to buy the excuse of tower congestion since it is like this wherever I go. Tapatalk takes almost a minute to open a thread!
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Afrihost Mobile Feedback Thread
- Thread starter The_Unbeliever
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That is definitely not cool, I can imagine your frustration. 10kbps sounds more like you EDGE service. Is your device locked to 3G?
Mike Hoxbig
Honorary Master
Hi AfriMan,
It isn't locked to 3G, it alternates between 3G and Edge depending on coverage.
Refer to attached picture. Even with full HSDPA signal it is like this, and I'm currently in the JHB CBD...
Do a proper speedtest. Very often my tapatalk won't connect to certain forum sections even when I'm connected to wifi.
Mike Hoxbig
Honorary Master
That was just an example to show full signal. Tapatalk works fine on WiFi anyway. My speeds are rubbish irrespective of protocol, even HTTP. YouTube seems ok, updates from the Play Store are sometimes ok and downloads are sometimes ok. If I do a speedtest and it shows a decent speed, that will incorrectly indicate that there is no problem...
Mike Hoxbig
Honorary Master
Just for the heck of it here's my speed test result. Download says 98 KB/s which is nonsense given my general experience, and upload is clearly a problem.
This is very high latency, even for mobile if you're connecting to a local server to test. If my calculations are correct, which I am supremely confident they are, that just under a 1Mbps download, which would be considered OK for 3G. Do you consistently get this high latency/ping?
Mike Hoxbig
Honorary Master
Yeah it is always that bad. This is also why I didn't want to do a speedtest as 98 KB/s might appear ok but it does not reflect my general browsing experience...
MyLowBandwidth
Well-Known Member
Judging by this thread, the problems I have had since Sunday are well known. I have a 3+3 mobile data package (originally 2GB) and on Sunday when I reached 2GB i was hard capped. I had absolutely no connectivity.
I've had to log 2 support tickets, sent PM's to Afriman and had a long twitter conversation and in none of these has anyone form Afrihost told me that this hard capping thing is a known issue.
This is just pathetic. The support is abysmal and I really am reconsidering if I was Afrihost as my connectivity partner for my business. I use AH for my company and my home DSL but I need to be able to trust the partners I use. Without transparency there can be no trust.
AH had me believing that it was my sim card that was faulty, but they knew about this issue all the time. Why not just tell me that your internal network services are wonky, restore my connectivity and move on. Why the BS*?
I've had to log 2 support tickets, sent PM's to Afriman and had a long twitter conversation and in none of these has anyone form Afrihost told me that this hard capping thing is a known issue.
This is just pathetic. The support is abysmal and I really am reconsidering if I was Afrihost as my connectivity partner for my business. I use AH for my company and my home DSL but I need to be able to trust the partners I use. Without transparency there can be no trust.
AH had me believing that it was my sim card that was faulty, but they knew about this issue all the time. Why not just tell me that your internal network services are wonky, restore my connectivity and move on. Why the BS*?
True, and our focus is always to focus on your actual experience rather than simply on stats. What the test does reveal is that latency is an issue and that usually means that that speed is not really available to you because your requests may timeout/expire and that will affect any streaming, etc.
I'm not sure how to proceed here, but I think the best would be to go the coverage route, becuase that how we can engage MTN to see what could be happening. Even if it's a SIM issue, they should pick it up when they test with you
We do know about client's occassionally seeing the capping issue, we've never denied that this was a problem. But it sounds like you're implying a level of collusion that just simply isn't there. This is a technical error, and we've been working on several solutions to reduce the occurence (which we've definitely seen from when Mobile was launched until now) and also have recourse should someone experience the error.
As I understand it, when you hit the Capped page, the system should check your available data and if there is a mismatch, reboot your connection within 10-15 minutes. So this should prevent you needing to contact our support or social media team. So I would definitely recommend rebooting your device after that time has elapsed as a first step. Thereafter, we can help you to get back online, assuming you do actually have available data and are not actually meant to be capped. I haven't looked at your actual account so I can't really say what happened in this instance.
I don't see that you PM'd me except back in January asking for info on DSL. Did you maybe PM someone else?
Solitude
Executive Member
I got an email from Gian where he mentions: "So we've piled on extra data, at no cost, onto our mobile data packages". Will this reflect in our Client Zone? Because mine still shows the same as previous months. I look forward to see how much we are getting extra. 
Necropolis
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I got an email from Gian where he mentions: "So we've piled on extra data, at no cost, onto our mobile data packages". Will this reflect in our Client Zone? Because mine still shows the same as previous months. I look forward to see how much we are getting extra.
Depends which package you are on - the higher end packages didn't get anything extra...
Afripeople:
I'm having an issue with my AH SIM at home - every so often the connection seems to die and I have to log in to the MiFi and restart the connection to get any throughput.
My signal isn't wonderful but this hasn't been a problem before.
Is it likely an issue on your or MTN's side?
Necropolis
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I also lodged a coverage query with MTN back in November and never heard anything back - who do I chase to get feedback on this?
Solitude
Executive Member
Damn, is it that one again. That was so long ago I forgot about it already. And I was just getting happy.
With the size of games these days I'm unfortunately looking for an alternative. I'm hoping that Bitco will come to my rescue, depending on line of sight. It's a shame that LTE is so expensive. It's fine for just browsing but comes way short when you have Steam or a console.
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Hmmm, that sounds a bit off.
Can you please send me a PM with the username of the account that you are using, I want to check why the connection is dropping out.
DTBA
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I would rather that MTN do something about the congested tower then win a Ipad atm
I am going to do speed test every night at +- same time so you guys can see how bad I suffer
for sure, the competition doesn't mean we won't stop trying to help our clients get the best experience.
Have their coverage team been in touch with you at all?
DTBA
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