Afrihost Mobile Feedback Thread

[Solitude]

Woot! My LTE is working properly again. I don't know why. But it's awesome!

 

[riscbroker]

Its a ZTE vodacom dongle.
I thought the software may cause problems - hence I used the standard windows connection software.
I've been looking to try find the ZTE software but dont seem to be able to find it.

I suspect you need the Vodafone/ZTE software for the modem drivers. Once that is loaded you can use the Windows connection app. I've got a ZTE K4510-Z that I use with the Afrihost/MTN SIM in this manner. Is the software/driver not resident on the dongle?

 

[AfriGuy]

Woot! My LTE is working properly again. I don't know why. But it's awesome!

Awesome, let's hope it stays this way! Keep us posted if anything gets funky again please

 

[Dan C]

Had no idea that East London didn't get great 3G reception. Is this in the main CBD or some of the outlying suburbs?

I can concur EL 3g is patchy. Main CBD really bad at the moment, but some suburbs seem the be stable..

 

[Solitude]

Hmmm no there's something wrong with Afrihost's network or something. This morning I'm experiencing packet loss on mobile data and on capped DSL.

In fact people are complaining about it here too:
http://mybroadband.co.za/vb/showthread.php/473778-Afrihost-CAPPED-ADSL-Feedback-(MTN)/page67

 

[AfriGuy]

Hmmm no there's something wrong with Afrihost's network or something. This morning I'm experiencing packet loss on mobile data and on capped DSL.

In fact people are complaining about it here too:
http://mybroadband.co.za/vb/showthread.php/473778-Afrihost-CAPPED-ADSL-Feedback-(MTN)/page67

Odd that your Mobile is being affected, we're seeing issues on our CPT IPC at the moment.

 

[Solitude]

Odd that your Mobile is being affected, we're seeing issues on our CPT IPC at the moment.

It may just be my mobile problem from two days ago that's back. I was hoping that it's because of the same problem. I will test again tonight though since it's at home.

I'm not too sure what an IPC is but we are located in Randburg and our ADSL isn't working well at all. Even to our servers that are hosted at your Bryanston Data Center, so it's basically next door.

*edit*
Looks like it's resolved now.

 

[AfriGuy]

Our DSL services in the South should be restored, let's give it a few more mins to normalise back up to 100%
Thanks for everyones patience!

 

[Solitude]

Thanks AfriGuy. Eh sorry that I moan so much. I should stop doing that. Everything is with Afrihost though. My mobile data, my work's ADSL, our cloud servers. So I've got faith in your guys.

 

[AfriGuy]

Thanks AfriGuy. Eh sorry that I moan so much. I should stop doing that. Everything is with Afrihost though. My mobile data, my work's ADSL, our cloud servers. So I've got faith in your guys.

No worries dude, it's completely understandable that you want to query what's out there

 

[Defirence680]

I just received my new LTE SIM from Afrihost, plugged it in and was overcome with 'PURE JOY' that it worked flawlessly the first time. I am impressed with the level of service I received as well... Keeping me up to date with SMS's and eMails, even on the weekend. Ordering was painless, waiting a minimal time-period was painless and their choice of courier was painless... KUDOS!!! All I did to request LTE was post a comment on their FaceBook page!
I AM GLAD I MADE THE MOVE TO AFRIHOST!

Eish man, AfriHost sounds so AWESOME, so I sent them a email asking whether or not their 3G was prepaid and this is the email I got i'm so confused. :wtf:

Afrihost Live Chat <support@afrihost.com>
2:27 PM (20 hours ago)

to me
Hi Grant

I trust that you're well.

Yes. However, your SIM card needs to be on contract if you intend on making use of our APN. If you'd like a new SIM all together we'll deliver for free and once you're capped/reach your data usage you can always top up your account.

Apologies for any inconvenience caused or the delayed response.

Please do not hesitate to contact us if you have any queries.

Kind Regards
Lucky .M


Ticket Details
Ticket ID: LAZ-450-83290
Department: Afrihost - Live Chat
Priority: High

Helpdesk: https://support.afrihost.com/?/Default

So this means I need to get a monthly SIM from them, I don't have money every month to pay in, so that's why I use prepaid, help here? Drop me a PM 'cos I never check back on my threads.

 

[AfriGuy]

Eish man, AfriHost sounds so AWESOME, so I sent them a email asking whether or not their 3G was prepaid and this is the email I got i'm so confused. :wtf:

Afrihost Live Chat <support@afrihost.com>
2:27 PM (20 hours ago)

to me
Hi Grant

I trust that you're well.

Yes. However, your SIM card needs to be on contract if you intend on making use of our APN. If you'd like a new SIM all together we'll deliver for free and once you're capped/reach your data usage you can always top up your account.

Apologies for any inconvenience caused or the delayed response.

Please do not hesitate to contact us if you have any queries.

Kind Regards
Lucky .M


Ticket Details
Ticket ID: LAZ-450-83290
Department: Afrihost - Live Chat
Priority: High

Helpdesk: https://support.afrihost.com/?/Default

So this means I need to get a monthly SIM from them, I don't have money every month to pay in, so that's why I use prepaid, help here? Drop me a PM 'cos I never check back on my threads.

Sorry we confused you
Our data isn't prepaid but rather a month - month service, no contracts though.

In order to have Mobile data on your phone you need to have an MTN contract SIM in order to use our APN, otherwise you can look at a SIM or MiFI device from us.
Hope that clears it up a bit

 

[Stevewarren]

3g in sedgefield has not been working since sunday, I know its not Afrihosts fault but I was wondering if you guys could get mtn to see whats up because I've had no luck.

 

[AfriGuy]

3g in sedgefield has not been working since sunday, I know its not Afrihosts fault but I was wondering if you guys could get mtn to see whats up because I've had no luck.

Oh no
Do you just not have any signal or throughput at all?

 

[Stevewarren]

it gets 3g signal for like 30 seconds and then it looses it.

 

[Stevewarren]

I use mdma so I can see the signal strengh and in the process of writing the last post I had -75 dbm which is as good as it gets for me and then bam nothing. This has been happening since sunday.

 

[Stevewarren]

If I force it to use edge only its stable but edge sucks.

Also I'm pretty sure its something wrong with the tower here in sedgefield.

Getting mtn to do anything is a real pain in the butt.

 

[Solitude]

I just sent in my MTN form to Afrihost. I hope I have better luck in getting it fixed than you Stevewarren.

 

[Stevewarren]

need you afrihost guys to put some presure on mtn to fix this tower in sedgefield. I'm starting to get internet withdrawal lol

 

[Solitude]

Stevewarren, do they get back to you at all?

What has happened since you sent in the MTN form?