Afrihost Mobile Feedback Thread

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AfriMan said:
I think the phrasing may be a little confusing, but essentially we can't go into the inner working of how our network is designed or integrates with upstream networks. Not only for ourselves but due to the provisions from our upstream providers.

We are aware of the issue and it is definitely occurring less than it had previously (since we launched Mobile Data last year), but this is an ongoing development project.
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Afri person:
So it's two weeks since i last used afri mobile and needed it yest and today.
Guess what?
2 x 250mb depleted.
Now entering free 250mb and 10mb into it I'm capped. Clientzone says 238mb remaining, but hey - no freebie for you, capped!

Not asking for your "proprietary info" but some logical explanation as to why this is happening and what's being done abt it?

How about a timeframe with that too?

Hardly unreasonable given this has happened across two accounts 4 times in +/-2 weeks.

Don't extend my data anyways, cos unlikely I'll be able to use it without being capped by you kind folk.
 
Got re-directed to capped page last night even though I still had 4GB+ left. Re-connected was fine again
 
7 minutes and 30 seconds holding on the phone to talk to a real human and get the problem resolved... I shouldn't even mention the quality of the call - Audio sounded like Skype over a dial-up connection!! :wtf:

Can I bill Afrihost for my wasted time?

Of course I could have used live chat but for the fact that Africrap didn't afford me an internet connection!! :mad:
 
Still Capped, been like this since 10h00 this on both my accounts.
I find it unacceptable that I am denied access to a service that I have already paid for, for hours at a time like this.
I find it VERY frustrating.
All the glitz and chit chat that we get here means nothing if the actual product is not offered reliably
 
Africap seems quite fitting...

I'm sure there is a very valid reason for the problems but under the new secret (tell no one) regulations, we will never ever know...

My theory is that it's all down to Cell C who desperately want our business...
 
Did anything come off the investigation into replacement batteries for the MiFi?
Seems mine has decided I only need an hour of Internet access at a time.
 
Same problem here, I think it was last night it showed capped and I could not call cause it was to late :(

Ruined my night. This morning it is fine again. Why does it take so long to fix this problem and for the time give us a button to reset our own accounts :(

It keeps on doing it over and over and over.

Btw Have I missed double your data topup?
 
I thought a general reply would be easiest here, I know we hit quite a few "Capped" pages with clients yesterday, which caused some frustration. We're truly sorry about this and I promise we are investigating this urgently.

We've also implemented some fixed so that if you hit the capped page, we should flag your account if we know you have data. I would say reboot your device 10-15 minutes later and it might resolve once our internal commands take effect.

We're still going to continue investigating further until we can minimise or eliminate this completely :(
 
Chingha said:
Did anything come off the investigation into replacement batteries for the MiFi?
Seems mine has decided I only need an hour of Internet access at a time.
Click to expand...

I think we have some limited stock of refurbished batteries that we can supply on protection plans. Otherwise, you might need to contact Huawei for their list of approved dealers of parts. Remember that if it's covered in the manufacturer's warranty then we will have to resolve it for you.
 
Thanks AfriMan

Do you happen to know what the warranty on the units is, more specifically the battery?

Is the protection plan the Sim insurance ,I don't recall any thing offered on hardware?
 
Chingha said:
Thanks AfriMan

Do you happen to know what the warranty on the units is, more specifically the battery?

Is the protection plan the Sim insurance ,I don't recall any thing offered on hardware?
Click to expand...

I'm not sure to what extent the batteries are covered, generally we offer 2 year warranty on our devices. You would need to check the warranty information that comes with the device. If it's a fault on the product, then it should be covered.

Protection plan is basically an extended warranty, so you don't have to worry about it for the future.
 
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