Afrihost Mobile Feedback Thread

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jacodebeer said:
Does anyone also have very poor signal, I can't connect at all, problem started last night? Please help
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There definitely weren't any widespread connectivity issues with Mobile Data, have you been able to connect since your post?
 
Solitude said:
Don't you have to have Afrihost Plus to get that these days?
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Nope!

We will still run 2-for-1 top-ups at random intervals during the run of the month, Plus+ will just ensure that one of your products permanently gets 2-for-1 top-ups.
 
I noticed that the free 500MB of data has vanished this month... Strange, I thought that an extra 500MB of data for Plus users meant you'd get an extra 500MB of data... Errr every month!

Afrihost, you're losing your grip and becoming a bad choice!
 
Ummm, I didn't sign up for the afrihost+... I still got the 2+2gb promotion which I thought was gonna stop this morning and I got the 500mb for afrihost + that I never signed up for. Am I supposed to cancel the promotion myself? I thought it was gonna stop?
 
hugo69er said:
Ummm, I didn't sign up for the afrihost+... I still got the 2+2gb promotion which I thought was gonna stop this morning and I got the 500mb for afrihost + that I never signed up for. Am I supposed to cancel the promotion myself? I thought it was gonna stop?
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The Double Data promotion should have ended automatically, Plus+ would only have been activated if you decided to opt in for it, if Plus+ is active you will see it as active in your Clientzone.
 
AfriGenie said:
The Double Data promotion should have ended automatically, Plus+ would only have been activated if you decided to opt in for it, if Plus+ is active you will see it as active in your Clientzone.
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I signed up for the mobike 2 option. That was 2+3gb which then changed to 2+2. Now it should only be 2. I cancelled the plus trial and got an email confirming. I still have the 2gb +2gb and I still have an extra 500mb?

Do I still maybe have 2+2gb because I was the 1st 1000 or what ever it was right in the beginning? I was one of the first people so I got the mifi device.

Not sure why I still have this data?
 

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hugo69er said:
I signed up for the mobike 2 option. That was 2+3gb which then changed to 2+2. Now it should only be 2. I cancelled the plus trial and got an email confirming. I still have the 2gb +2gb and I still have an extra 500mb?

Do I still maybe have 2+2gb because I was the 1st 1000 or what ever it was right in the beginning? I was one of the first people so I got the mifi device.

Not sure why I still have this data?
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Hmmm, that is very strange, can you please send me a PM with your account number or username so that I can check on this.
 
AfriGenie said:
Great!

Please let me know if I can assist with anything else.
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I hope you ca assist me. Since MTN bought Afrihost, i have been getting mobile data network issues, sloww speeds of around 0.25mbps. Your support team on twitter always just resets but nothing happens.

Yet you people still bill me for data that i can even use.

How then can you assit me with this issue?
 
bossk said:
I hope you ca assist me. Since MTN bought Afrihost, i have been getting mobile data network issues, sloww speeds of around 0.25mbps. Your support team on twitter always just resets but nothing happens.

Yet you people still bill me for data that i can even use.

How then can you assit me with this issue?
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Until the end of January, MTN has been completing extensive upgrades, and this has resulted in slower network speeds in some areas.

I have sent you a PM with a link, I'll need you to please complete the linked form and then submit it, we'll need MTN to check up on your area for any issues.
 
My tower has full 3g signal and I can connect but I can't even move 1kb.. on edge it is fine.. so I am also hoping they are upgrading stuff this side
 
DTBA said:
My tower has full 3g signal and I can connect but I can't even move 1kb.. on edge it is fine.. so I am also hoping they are upgrading stuff this side
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Are you seeing that type of performance with both MTN and Afrihost products?
 
AfriGenie said:
Are you seeing that type of performance with both MTN and Afrihost products?
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Yes, my mtn and afrihost sims 3G has no data moving. on edge its working I will give it some time and see what happens
 
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