Sorry about that, I know these capped messages are the pits.
AfriGuy should be in a little later (and will get your PM) but you can also PM me if you need that reset urgently
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
Afrihost Mobile Feedback Thread
- Thread starter The_Unbeliever
- Start date
- Status
Sorry about that, I know these capped messages are the pits.
AfriGuy should be in a little later (and will get your PM) but you can also PM me if you need that reset urgently
ScottulusMaximus
Honorary Master
Hi AfriPeople, I've got a 500MB with Plus+ double data and the 500MB free from you. Just logged into Clientzone and I've got 1GB + 1GB and the 500MB free, not complaining cos wasn't charged for it but what happened?
We dropped our prices on pretty much all our Mobile Data products, so usually what happens is we upgrade you to the new data your usual spend now buys, but you can opt to downgrade to the data you had and spend less. I think the only case where you can't is for 250MB, which I don't think will be available going forward.
That's a little strange, dunno if it was related to the mass power issues from last night. Since we getting close to winter and load shedding is looming, I'm guessing we may see some of the issues we've seen in the past in relation to this
DTBA
Executive Member
- Joined
- Nov 27, 2011
- Messages
- 5,445
- Reaction score
- 840
That's a little strange, dunno if it was related to the mass power issues from last night. Since we getting close to winter and load shedding is looming, I'm guessing we may see some of the issues we've seen in the past in relation to this
Its not a big problem just checking if its only me >< It could be
ScottulusMaximus
Honorary Master
Sweeeeet
ld13
Honorary Master
ADSL went down (telkom) and had to switch to Afrihost on Thursday night. Ran into the capped message late that night. Restarted the mifi and continued for a 10 or so minutes. Capped. Restarted. ~5 minutes. Capped. Restarted. 
Left it till last night. ADSL still down. Started up my mifi. Capped (or rather https://clientzone.afrihost.com/en/capped loaded up a error about clientzone being down). Phoned the support line. They could not assist me as their systems were also seemingly down.
Since when is this capped problem a problem again?
Left it till last night. ADSL still down. Started up my mifi. Capped (or rather https://clientzone.afrihost.com/en/capped loaded up a error about clientzone being down). Phoned the support line. They could not assist me as their systems were also seemingly down.
Since when is this capped problem a problem again?
Last edited:
DTBA
Executive Member
- Joined
- Nov 27, 2011
- Messages
- 5,445
- Reaction score
- 840
ADSL went down (telkom) and had to switch to Afrihost on Thursday night. Ran into the capped message late that night. Restarted the mifi and continued for a 10 or so minutes. Capped. Restarted. ~5 minutes. Capped. Restarted.
Left it till last night. ADSL still down. Started up my mifi. Capped (or rather https://clientzone.afrihost.com/en/capped loaded up a error about clientzone being down). Phoned the support line. They could not assist me as their systems were also seemingly down.
Since when is this capped problem a problem again?
I gave up on that I just take a deep breath walk out go make some kofi normaly when I get back its sorted.
But what bugs me is how can this STILL be a problem.
ADSL went down (telkom) and had to switch to Afrihost on Thursday night. Ran into the capped message late that night. Restarted the mifi and continued for a 10 or so minutes. Capped. Restarted. ~5 minutes. Capped. Restarted.
Left it till last night. ADSL still down. Started up my mifi. Capped (or rather https://clientzone.afrihost.com/en/capped loaded up a error about clientzone being down). Phoned the support line. They could not assist me as their systems were also seemingly down.
Since when is this capped problem a problem again?
It has been an ongoing problem, but we have made some big advances in minimising this and eliminating it for many clients. We also have a new system that automatically should do an account reset if you hit the capped page and you have data, which should take 10-15 minutes to take effect.
If you're still offline, please PM me
There is a complex chain of hardware, software and networks linking Mobile Data together. I know our team are working on this as an ongoing project and we seem to be getting less and less instances. But we'd still like to eliminate this completely if we can, or have systems in place to automate getting things back on track.
DTBA
Executive Member
- Joined
- Nov 27, 2011
- Messages
- 5,445
- Reaction score
- 840
Haha thats why the kofi break works for meIt has been an ongoing problem, but we have made some big advances in minimising this and eliminating it for many clients. We also have a new system that automatically should do an account reset if you hit the capped page and you have data, which should take 10-15 minutes to take effect.
If you're still offline, please PM me
Hectic
Executive Member
@AfriMan
I sent you a PM with a request for help please.
I sent the same PM on Thursday or Friday to AfriGenie without receiving a reply.
Would you mind having a look at it?
I did open a new ticket, but was advised to open a new account?
I can't see why that would be necessary?
I sent you a PM with a request for help please.
I sent the same PM on Thursday or Friday to AfriGenie without receiving a reply.
Would you mind having a look at it?
I did open a new ticket, but was advised to open a new account?
I can't see why that would be necessary?
I'm also currently 'Capped' with more than 500mb left.Second day in a row, even though it does resolve it self after a while, it is annoying, as it normally happens when I need to check something on my phone.
Sorry about that
If you don't have a reply yet you're more than welcome to drop me a PM.
This is PATHETIC. I've also run into this bug again. How long has this bug been happening? Must be over a year by now. This is the last straw for me, and the last month with Afrihost. Seriously - pm details so you guys can reset the connection every time we hit the bug? Welcome to 1998!Sorry about that, I know these capped messages are the pits.
AfriGuy should be in a little later (and will get your PM) but you can also PM me if you need that reset urgently
Please don't go on about advances. You've not found the bug. There is no automatic reset, I have to contact each time, and resetting connection doesn't always work then either.It has been an ongoing problem, but we have made some big advances in minimising this and eliminating it for many clients. We also have a new system that automatically should do an account reset if you hit the capped page and you have data, which should take 10-15 minutes to take effect.
If you're still offline, please PM me
Yes there is a complex chain - that's what we pay you to manage effectively. All other service providers have it too, yet theirs works.
Classic, your support team just let me know that the reason I couldn't connect was that my router has an ip address outside your network range. But there's a little tick box on my router setup that says "Get IP address: dynamic" that's enabled, and it works perfectly with every other isp. Why tell me about a problem that originates on your side, and make as if it's something I haven't set properly?
I fully understand you're frustrated by this. Trust me, if there was an easy fix to implement we would have done so ages ago. It's still a project within our top priorities.
While I'm the first to admit it isn't resolved 100% - it's definitely been better throughout the year this year.
If you're still seeing this error message please drop me a PM with your account info.
- Status