Afrihost Mobile Feedback Thread

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AfriGenie said:
We'll need to re-provision it from our side.

Was the upgrade on your Mobile 500 APN package?
Click to expand...

That it was.

Phoned your support just after 7 this morning and the guy I spoke to told me it should be sorted within an hour or so - but it still doesn't seem to be working...
 
Necropolis said:
That it was.

Phoned your support just after 7 this morning and the guy I spoke to told me it should be sorted within an hour or so - but it still doesn't seem to be working...
Click to expand...

The re-provisioning should have been completed by now... Could you set the APN to Afrihost, then restart the device to quickly test please.
 
Still nothing :/

Not sure if the issue isn't maybe because part of my upgrade is a new SIM?

Haven't received any of that yet though.
 
Necropolis said:
Still nothing :/

Not sure if the issue isn't maybe because part of my upgrade is a new SIM?

Haven't received any of that yet though.
Click to expand...

Is the new Sim card active and working yet? The number has remained unchanged correct?
 
AfriGenie said:
Is the new Sim card active and working yet? The number has remained unchanged correct?
Click to expand...

Haven't taken delivery of it yet - will probably be next week.

The number is still active on my current SIM
 
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DTBA said:
AfriGenie any news @ mtn about my issue?
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It seems MTN has finally figured out there is an issue! They are making some changes and optimizations over the next few days, so hopefully you will see some improvement!
 
AfriGenie said:
It seems MTN has finally figured out there is an issue! They are making some changes and optimizations over the next few days, so hopefully you will see some improvement!
Click to expand...

:wtf:haha wow hoping for the best
 
Really grumpy at Afrihost's service. Have a problem with my account so I tried sms'd then on Friday, got a single ring call later in the evening that didn't even last long enough to answer, I was right next to the phone.
Called again this morning just after 8 and was told I need to talk to xx, so I left her a message. Called again just after 13h30 and left another message for xx. By early evening still no response so another sms. To now, no phone back.
Eventually I tried calling again and was informed that the person that needs to resolve this will only be back tomorrow...
Feel like the I'm stuck in a reality show prank.
 
Chingha said:
Really grumpy at Afrihost's service. Have a problem with my account so I tried sms'd then on Friday, got a single ring call later in the evening that didn't even last long enough to answer, I was right next to the phone.
Called again this morning just after 8 and was told I need to talk to xx, so I left her a message. Called again just after 13h30 and left another message for xx. By early evening still no response so another sms. To now, no phone back.
Eventually I tried calling again and was informed that the person that needs to resolve this will only be back tomorrow...
Feel like the I'm stuck in a reality show prank.
Click to expand...

That doesn't sound cool at all, really sorry to hear this :(
Drop me a PM with your info and what's going on with the account and I'll have things checked out for you tonight.
 
@afrigenie Ill see how it goes end of the week, its still wonky now
2855995159.png
Last Result:
Download Speed: 323 kbps (40.4 KB/sec transfer rate)
Upload Speed: 461 kbps (57.6 KB/sec transfer rate)
Latency: 291 ms
2015/04/13, 8:30:09 PM

@ AfriGuy
you still working? sleep? its good for you
 
DTBA said:
@afrigenie Ill see how it goes end of the week, its still wonky now
View attachment 207398
Last Result:
Download Speed: 323 kbps (40.4 KB/sec transfer rate)
Upload Speed: 461 kbps (57.6 KB/sec transfer rate)
Latency: 291 ms
2015/04/13, 8:30:09 PM

@ AfriGuy
you still working? sleep? its good for you
Click to expand...

Keep us posted!
Sleep is for people without internet :p
 
Not very impressed with you couriers at the moment. Delivery was scheduled for today between 8 and 10. I came in to work just for this, as I am ill, but got a call just after 10 that they are running late and will only deliver this afternoon. What's the point of giving a time frame if you are going to miss it by hours?
 
ABCpt said:
Not very impressed with you couriers at the moment. Delivery was scheduled for today between 8 and 10. I came in to work just for this, as I am ill, but got a call just after 10 that they are running late and will only deliver this afternoon. What's the point of giving a time frame if you are going to miss it by hours?
Click to expand...

Thats definitely not cool. But I do know that our couriers are usually spot on when it comes to sticking to their schedules so this is definitely an exception and not the rule. I'm truly sorry about that. Anything I can do to help?
 
AfriMan said:
Thats definitely not cool. But I do know that our couriers are usually spot on when it comes to sticking to their schedules so this is definitely an exception and not the rule. I'm truly sorry about that. Anything I can do to help?
Click to expand...

It's fine. It has been delivered. Guess I'm a bit more grumpy than normal today.
 
AfriGenie said:
It seems MTN has finally figured out there is an issue! They are making some changes and optimizations over the next few days, so hopefully you will see some improvement!
Click to expand...

Well so far its not working yet

Last Result:
Download Speed: 57 kbps (7.1 KB/sec transfer rate)
Upload Speed: 714 kbps (89.3 KB/sec transfer rate)
Latency: 275 ms
2857175239.png

2015/04/15, 8:10:37 PM
 
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