Afrihost Mobile Feedback Thread

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Stevewarren said:
I'm sorry but the Afrihost APN was barely working so I decided for ****s and giggles to run more tests, bought 100MB MTN bundle changed APN and bam working perfectly so unless it's the Afrihost sim card its the APN and I don't care what anyone says.

Going to change back to Afrihost now and do some tests and then update my google doc with the results.
Click to expand...

See my reply at #5619 :)
 
AfriGuy said:
I get that you're upset, but creating duplicated threads won't help solve things any quicker.
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you need to understand I bring up my issues and a month later with no feed back how do you think I feel about this
 
So it could be the sim but I don't see how that can effect packet loss shouldn't that only effect if one connect or not?
 
DTBA said:
you need to understand I bring up my issues and a month later with no feed back how do you think I feel about this
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I really do understand, but I've personally done my best and so has our team.
Some queries are simply out of our hands.
 
Stevewarren said:
So it could be the sim but I don't see how that can effect packet loss shouldn't that only effect if one connect or not?
Click to expand...

This is why we need to run through a standard set of troubleshooting steps.
I'm really trying to do my best here - let's work together and get this fixed.

As discussed in our earlier PMs last week, please test this in a different area, or see if the issue is replicated across a different SIM and device.

Let me know.
 
AfriGuy said:
I really do understand, but I've personally done my best and so has our team.
Some queries are simply out of our hands.
Click to expand...

so what must I just go stand on my head and spin around because its unacceptable I will pm you quik
 
DTBA said:
at this rate its not getting solved As I am not getting any feedback
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When you brought this up initially mentioned it wasn't going to be a quick fix though. I'm sorry that pings are higher for you.
 
Well it's not the device because I use the same device when I run the MTN tests, so you telling me that maybe the sim can cause packet loss ?

Believe me if I had a laptop I would have tested it from George to Knysna :)
 
Stevewarren said:
Well it's not the device because I use the same device when I run the MTN tests, so you telling me that maybe the sim can cause packet loss ?

Believe me if I had a laptop I would have tested it from George to Knysna :)
Click to expand...

Could very well be, the only way to tell for sure is to run through the motions and test.
 
Will try to make a plan to test at different locations tomorrow. Still don't see how it can be the sim why did it work yesterday morning until 14:30 if it was the sim, I was playing division with Americans maybe there's a clue in that. maybe it's a local problem.
 
Stevewarren said:
Will try to make a plan to test at different locations tomorrow. Still don't see how it can be the sim why did it work yesterday morning until 14:30 if it was the sim, I was playing division with Americans maybe there's a clue in that. maybe it's a local problem.
Click to expand...

Let me know how things go.
From the results you've posted, the next logical test to run is in a different area.
 
Ran a ping afrihost.com and got 98% packet loss and then like magic I ping google.com 100 times and no packet loss. Running some tracert now and things are looking much better :)

saving results to folder Afrihost working, for science :)
 
434695134.png

Tracing route to www.afrihost.com [190.93.241.183]
over a maximum of 30 hops:

1 6 ms 9 ms 9 ms homerouter.cpe [192.168.1.1]
2 * * * Request timed out.
3 30 ms 29 ms 29 ms 41.181.242.111
4 42 ms 46 ms 45 ms 10.90.204.150
5 324 ms 75 ms * 41.181.242.105
6 30 ms 28 ms 31 ms 41.181.242.104
7 59 ms 31 ms 33 ms qux--rb-dca-2.za-f.za.mtnbusiness.net [41.181.24
8.233]
8 31 ms 47 ms 29 ms rb-dca-2.za-qux-f.za.mtnbusiness.net [41.181.248
.232]
9 33 ms 34 ms 35 ms rb-cr-2.za--rb-dca-2.za.mtnns.net [196.44.0.155]

10 43 ms 39 ms 46 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
11 25 ms 39 ms 28 ms 196.44.0.72
12 31 ms 77 ms 32 ms africainx.jinx.net.za [196.223.14.47]
13 33 ms 38 ms 33 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za
[41.84.13.228]
14 33 ms 59 ms 38 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.59]
15 40 ms 32 ms 48 ms 190.93.241.183

Trace complete.
 
^ at least you only have like 1 packet lost in that trace route:)
You should see mine, packet loss city
 
You see that star on trace route mine are filled with them. I think the first hop is always three stars.
 
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