Afrihost Mobile Feedback

Tried to sign up on 30/01 for 3 sims - kept getting error on checkout. Emailed support. Got auto-response with priority high (I'm assuming because of a potential sale).

Got a response 01/02 requesting what I was trying to sign up for - responded.

The definition of priority high should be changed. If this is pre-sales support for your mobile products, what happens after sales?

REF:#ATA-961-63746
 
xrapidx said:
Tried to sign up on 30/01 for 3 sims - kept getting error on checkout. Emailed support. Got auto-response with priority high (I'm assuming because of a potential sale).

Got a response 01/02 requesting what I was trying to sign up for - responded.

The definition of priority high should be changed. If this is pre-sales support for your mobile products, what happens after sales?

REF:#ATA-961-63746
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Sorry to hear about the slow response time here, xrapidx . :( I'd love to take a look at your issue and intervene. Thanks for supplying me with your ticket number. You can expect a PM from me shortly.
 
I moved my sim over to Mtn prepaid and bought voice and prepaid data through clientzone. I'm getting the message waiting for activation how long does it take for AH to activate?
 
Davedes said:
I moved my sim over to Mtn prepaid and bought voice and prepaid data through clientzone. I'm getting the message waiting for activation how long does it take for AH to activate?
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We'll need to check. If you already have a number, then we simply have to provision the number for data, which shouldn't take more that a couple of hours.

You may need to verify your payment method, but drop me a PM and I'll check what the hold up is.
 
Hi Afri(ppl)

Can you please let me know by when in the month the Afrihost plus benefits need to be adjusted to take affect?
I added the double data benefit on 31/01/2016, but no double data allocated for Feb.

Thanks alot, and good idea n the new support thread :)
 
Mark051 said:
Hi Afri(ppl)

Can you please let me know by when in the month the Afrihost plus benefits need to be adjusted to take affect?
I added the double data benefit on 31/01/2016, but no double data allocated for Feb.

Thanks alot, and good idea n the new support thread :)
Click to expand...

Any changes to your benefits (or any other package) usually has to be done before the 23rd of the month in order for it to take effect on the 1st of the following month. :) With that being said, I feel like your double data benefit should have been added... Please drop me a PM with your account info and I'll check! :)
 
HelterSkelter said:
Can I Rica a SIM card with an affidavit stating my address?
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You would need a valid lease in your name. Otherwise you need an affidavit from the property owner (like a parent or partner) stating that you reside at this address and then a copy of their ID and their proof of address.
 
AfriMan said:
You would need a valid lease in your name. Otherwise you need an affidavit from the property owner (like a parent or partner) stating that you reside at this address and then a copy of their ID and their proof of address.
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I bought a new house and have not received any mail.
 
I have a Telkom account and TV license that I received end January at my previous street address. I suppose none would be the wiser if I just use those, but that's not me.
 
HelterSkelter said:
I have a Telkom account and TV license that I received end January at my previous street address. I suppose none would be the wiser if I just use those, but that's not me.
Click to expand...

You should have some documents that show this is your legal address. I would not use a previous address. It's not likely to cause an issue, but if it does then MTN can cut you off :(
 
Will a levy statement do? The lady doing them says she will mail me an early one. The post office is just a block away so I should get it next week.
 
HelterSkelter said:
Will a levy statement do? The lady doing them says she will mail me an early one. The post office is just a block away so I should get it next week.
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That will be perfect! :)

You just need to please ensure that it is in your name.
 
rph72 said:
Can I transfer my mobile sim over to a family member?
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Hi! :)

Definitely! You can actually do it directly from the ClientZone. Does the family member have an Afrihost account?
 
rph72 said:
Cool, thanks. No, not yet. Will get one opened.
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Sweet! They can just sign-up for a free 1-GB Capped account HERE.

Once that's done, you will just go to your ClientZone, choose My Account, then on the left you will see the transfer product option.
 
AfriGenie said:
Sweet! They can just sign-up for a free 1-GB Capped account HERE.

Once that's done, you will just go to your ClientZone, choose My Account, then on the left you will see the transfer product option.
Click to expand...

Oops, not available yet:
Transfer Afrihost.PNG

:eek:
 
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