Afrihost Mobile Feedback

I have had a look at the screenshots shared and the your profile.
The number in question was on prepaid and a package change was requested on the 26th of Jan, where it was moved from prepaid to Mobile Twenty APN.

Mobile Twenty APN follows under data-only packages, which is a fixed allocation of data based on the package selected. https://www.afrihost.com/airmobile/data-only
Clientzone top-up options are different from month to month allocation, this is to accommodate all clients should they ran out and which to top their Air Mobile packages
You should be able to see the packages that match what is on the website when you select edit package on Clientzone or the app.

Data link allocation:
The prorata data was allocated on the 26th of Jan when you requested the change to Mobile Twenty APN. The package is for 20 GB, and we allocated data for only the remaining days of the month.
Data matching the selected package would be allocated on the 1st of each month.
You also have a data link from when your number was still prepaid.

You then requested cancellation of the package, or this was done to unbundle the package to move you back to prepaid.
Based on who processed the changes, I believe the request was made through a WhatsApp agent.
So, you are now on a Prepaid now.
 

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I see the Connectivity Team has logged a request for the data link to be locked and credited due to a reactivation of the wrong package.
Afrigirl said:
I have had a look at the screenshots shared and the your profile.
The number in question was on prepaid and a package change was requested on the 26th of Jan, where it was moved from prepaid to Mobile Twenty APN.

Mobile Twenty APN follows under data-only packages, which is a fixed allocation of data based on the package selected. https://www.afrihost.com/airmobile/data-only
Clientzone top-up options are different from month to month allocation, this is to accommodate all clients should they ran out and which to top their Air Mobile packages
You should be able to see the packages that match what is on the website when you select edit package on Clientzone or the app.

Data link allocation:
The prorata data was allocated on the 26th of Jan when you requested the change to Mobile Twenty APN. The package is for 20 GB, and we allocated data for only the remaining days of the month.
Data matching the selected package would be allocated on the 1st of each month.
You also have a data link from when your number was still prepaid.

You then requested cancellation of the package, or this was done to unbundle the package to move you back to prepaid.
Based on who processed the changes, I believe the request was made through a WhatsApp agent.
So, you are now on a Prepaid now.
Click to expand...
 
So still no insights into new packages offered? :/
 
anybody else got an email as below?

"Gian, CEO of Afrihost, here.

Just a heads up:

Next week I'm going to give you 10GB FREE mobile data and R100.00 airtime for your phone.

You can use this on either an eSIM (if your phone is able to) or a new physical SIM (which we'll deliver to you for free).

Please keep an eye out.

It's our way of saying a HUGE 'Thank You!' for trusting us with your internet and it'll also give you a chance to try out our brand new AirMobile data and cellular service that we're relaunching.

For free and at no risk to you."

EDIT: I SEE THERE IS A THREAD ABOUT IT
 
Bundu said:
anybody else got an email as below?

"Gian, CEO of Afrihost, here.

Just a heads up:

Next week I'm going to give you 10GB FREE mobile data and R100.00 airtime for your phone.

You can use this on either an eSIM (if your phone is able to) or a new physical SIM (which we'll deliver to you for free).

Please keep an eye out.

It's our way of saying a HUGE 'Thank You!' for trusting us with your internet and it'll also give you a chance to try out our brand new AirMobile data and cellular service that we're relaunching.

For free and at no risk to you."
Click to expand...
Home page of MyBroadband
 
After the puff piece from MyBB about how much cheaper Afrihost's prices are, I don't hold out much hope for the new price announcement on Tuesday...
 
Care to link to them? The Air mobile site show the same price I paid last month. Screenshot_2024-02-03-19-58-13-490_org.mozilla.firefox-edit.jpg
 
My move from Afrihost Air-whatever contract to Afrihost AirMobile prepaid is complete. Took about a day, no real hassle. Glad to see my data and airtime has been retained, and I've got the 10GB + R100 promo as well.

Not sure if this changes anything at all for me in practice, but it is nice to switch from a physical MTN sim card that predates the Jurassic period to an eSIM in my iPhone 14 Pro Max I guess.

@Afrigirl @AfriNatic
The little chat wizard for signing up was broken for me until I went to the Clientzone, did the RICA thing there, then restarted the chat and had the option to select an existing RICA profile. Might be something to look into if many possible sign-ups have no access to the Clientzone yet.
 
I signed up on the 6th, and did the eSim route, but it does not seem to work on my Samsung Tab S9. Anyone gotten theirs working correctly?
The support agent did check my APN config and confirmed that it is correct, but no tomatoes yet.


@Afrigirl can you assist?I have a ticket number that I can PM.
 
froot said:
I signed up on the 6th, and did the eSim route, but it does not seem to work on my Samsung Tab S9. Anyone gotten theirs working correctly?
The support agent did check my APN config and confirmed that it is correct, but no tomatoes yet.


@Afrigirl can you assist?

The device is not listed as a compatible device. Have you used an eSIM before?
Click to expand...
 
According to Samsung it is? I have not used an esim on it before though.

Double your connectivity with an extra eSIMStay connected on the go and swap networks easily with Dual SIM on the Galaxy Tab S9 FE and Tab S9 FE+. Activate your eSIM and set it up as primary with just a few taps. When switching devices, your eSIM contacts move, too, so no friends get left behind.
Click to expand...
 
I signed up on Tuesday for the eSim. All installed OK but I was working flat out and only got to send RICA on Wednesday.
I still can’t use it though even tho it says it’s all approved in the client portal. Making a call greets me with “your service has been suspended, contact your service provider…”
 
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