Quicks
Executive Member
Yep, since 12:00. Seems MTN is the problem.
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Afrihost Mobile Feedback
- Thread starter AfriFella
- Start date
Yep, since 12:00. Seems MTN is the problem.
Jason-ZA
Expert Member
OK cool, I also noticed it was dead since around 12, glad it's not just me.
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South Africa
High Impact • Air Mobile Outage
12:52 • 02 Jul 2024
We are aware of a connectivity problem affecting mobile data clients. Affected clients will experience limited to no connectivity. Engineers are working on resolving the issue as soon as possible. We apologise for any inconvenience that this may be causing
Pho3nix
The Legend
Any idea how to move an eSIM or request a new one?
Trying to go from iOS to a S21 FE
Trying to go from iOS to a S21 FE
Muttley
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@Afrigirl @AfriFella @AfriGuy
Currently an Afrihost Airmobile Prepaid client.
I've noticed on 2 occasions that if I deplete my mobile data, I am unable to login to the Afrihost App via cell to load more data. I have to connect my phone to Wi-Fi (if possible) and then can only load data via your app.
Even using a 3rd party to load data does not work (FNB/MTN direct etc).
Surely you guys should zero rate your app to fix this?
Looking forward to your input on this
Currently an Afrihost Airmobile Prepaid client.
I've noticed on 2 occasions that if I deplete my mobile data, I am unable to login to the Afrihost App via cell to load more data. I have to connect my phone to Wi-Fi (if possible) and then can only load data via your app.
Even using a 3rd party to load data does not work (FNB/MTN direct etc).
Surely you guys should zero rate your app to fix this?
Looking forward to your input on this
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The App is zero-rate; free bytes are allocated for clients to log in to the app should they need to Top up.
You can not topup with other network provider data and airtime as with the legacy Air Mobile products that ran on MTN SIM cards
Muttley
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When was this last checked as I have on 2 occasions been unable to do so...
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Please drop me a PM so I can check if your account is being allocated these free bytes.
Luke7777
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@Afrigirl Is this still an issue ?
Don't worry.. saw this... real pain in the ****
UPDATE • 15:08 • 03 Jul 2024
Afrihost has detected another impact. Clients that are affected will experience issues with mobile data and calls. Afrihost and MTN engineers are working on the issue. We apologise for the inconvenience caused.
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Morning.
I spoke with the team, and they confirmed that the MVNO numbers are not subjected to being recycled yet. However, that may change as there are still discussions around that.
Gtx Gaming
Gtx Gaming
IS the airmobile issue resolved yet? last 2 days its basically been dead. Had to use normal mtn data. Tried iphone and android. Both Esim.
Based in cpt.
Based in cpt.
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Luke7777
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Then please update the status on the website as well....
I can confirm I'm having the same issue, when data is depleted the AirMobile app won't load and can't topup.... Very frustrating
Mine is per second...
Air Mobile is per second billing. No other option exists