Afrihost Mobile Feedback

[DreamKing]

Hi, I don't understand why my data disappeared for 500M+ just for this morning.
I checked the data I used with an app, I used only 8Mb today, so why?

 

[DreamKing]

the worst is now I checked, 150M+ disappeared again even I didn't switch on the mobile data.

what's going on?

 

[Afrigirl]

the worst is now I checked, 150M+ disappeared again even I didn't switch on the mobile data.

what's going on?

Hello, please send me a PM with your account number or email address so we can check the data usage and allocation.

 

[DreamKing]

Hello, please send me a PM with your account number or email address so we can check the data usage and allocation.

pm sent. thanks.

 

[saor]

Afrihost APN doesn't seem to be working at all right now. And MTN apn is intermittent. Eish.

 

[Afrigirl]

Afrihost APN doesn't seem to be working at all right now. And MTN apn is intermittent. Eish.

We apologise for the inconvenience you are experiencing. MTN has notified us of the current issues on the network and we are actively working with them to resolve the issue as soon as possible. I will share updates as soon as received.

 

[DreamKing]

@Afrigirl

 

[DreamKing]

We apologise for the inconvenience you are experiencing. MTN has notified us of the current issues on the network and we are actively working with them to resolve the issue as soon as possible. I will share updates as soon as received.

as you said, is it possible the data lost because of the network problem?

 

[Afrigirl]

We apologise for the inconvenience you are experiencing. MTN has notified us of the current issues on the network and we are actively working with them to resolve the issue as soon as possible. I will share updates as soon as received.

MTN Engineers are still investigating and working to resolve this as soon as possible. There has been improvement in certain regions and parts of the network but no overall network recovery.

 

[Afrigirl]

as you said, is it possible the data lost because of the network problem?

No, it is not linked to the network issue at hand. Please check for mobile data usage from your phone settings directly.

 

[DreamKing]

No, it is not linked to the network issue at hand. Please check for mobile data usage from your phone settings directly.

I showed you, only 8Mb used.

 

[backstreetboy]

I showed you, only 8Mb used.

That's not default phone settings dashboard.

 

[Afrigirl]

I showed you, only 8Mb used.

Please go to your phone's settings, select connections and view data usage. It should be under Mobile networks.

 

[DreamKing]

That's not default phone settings dashboard.

so any advice, I showed the data used. what about "default phone settings"?
the phone doesn't have the function to show specific date, may be you can tell me more how to show "today" data used. thank you.

 

[DreamKing]

Please go to your phone's settings, select connections and view data usage. It should be under Mobile networks.

from the phone, 185MB of mobile data use for "this month".

 

[DreamKing]

@Afrigirl

 

[AfriNatic]

@Afrigirl


View attachment 1426727

Hi

I trust @Afrigirl has assisted you with this query.

 

[CrypticZA]

Hey guys is MTN still having issues in Cape Town? Airmobile has not been working since yesterday and my normal MTN SIM is not either so assume its MTN still having issues?

 

[Afrigirl]

Hey guys is MTN still having issues in Cape Town? Airmobile has not been working since yesterday and my normal MTN SIM is not either so assume its MTN still having issues?

Hi, it has been resolved, Please send me a PM with your Airmobile number so I can check.

 

[DreamKing]

Hey guys is MTN still having issues in Cape Town? Airmobile has not been working since yesterday and my normal MTN SIM is not either so assume its MTN still having issues?

better to check your sim is still active or not. mtn already deactivates sim card without notice.