Afrihost Mobile Feedback

@AfriFella @Afrigirl @AfriGuy @Afrigirl I would like to know how Afrihost believes that suspending a mobile phone line without any prior warning or notification over a failed R30 auto top up is either ethical or in the best interests of your client or yourselves?

I have been paying Afrihost around R10k a month in fibre and mobile services for myself and family members for years now but as soon as a R30 auto topup payment fails, you immediately suspend a mobile service. No prior email. No prior warning. An email at 7:13am demanding payment and then THREE minutes later at 7:16 an email suspending the service. Despite the fact that it still has both an airtime and data balance. Despite the fact that this could be the only way to contact the outside world, including emergency services in the event of one.

This is unacceptable and I would like to know why I should remain an Afrihost client when this is the way Afrihost clients are treated
 
Last edited:
Afrigirl said:
Hi,

You are correct that VoLTE is currently not available on AirMobile. At the moment, voice calls fall back to the 3G network on MTN.
We are actively working with MTN to enable VoLTE support for AirMobile, but unfortunately we do not yet have a confirmed timeline to share.
Click to expand...
Hi there

Would be great to have some more insight into AH's strategy / timeline with VoLTE. The usual 'no feedback' reply is really concerning and makes me wonder if AH is serious about keeping AirMobile relevant. Would be sad if our family has to switch but I don't think we can stay on 3G phone calls for much longer.
 
oomjcv said:
Hi there

Would be great to have some more insight into AH's strategy / timeline with VoLTE. The usual 'no feedback' reply is really concerning and makes me wonder if AH is serious about keeping AirMobile relevant. Would be sad if our family has to switch but I don't think we can stay on 3G phone calls for much longer.
Click to expand...
Hi @Afrigirl

Any chance you've got some feedback on a timeline for VoLTE? 3G calls is near useless for me at the moment so I'm hoping you've got some positive news to share.

On another note, I scanned your AirMobile webpage and Ts&Cs and don't see any references made to the non-availbility of VoLTE. I might've missed it but I think it's somthing you should be upfront with customers about. I've always felt that Afrihost is pretty good in terms of customer service, but being coy about something that seriously limit the quality and functionality of your services is really poor.
 
oomjcv said:
Hi @Afrigirl

Any chance you've got some feedback on a timeline for VoLTE? 3G calls is near useless for me at the moment so I'm hoping you've got some positive news to share.

On another note, I scanned your AirMobile webpage and Ts&Cs and don't see any references made to the non-availbility of VoLTE. I might've missed it but I think it's somthing you should be upfront with customers about. I've always felt that Afrihost is pretty good in terms of customer service, but being coy about something that seriously limit the quality and functionality of your services is really poor.
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Hi.

It has been escalated, and I have asked if it can be added to our T&Cs. I will advise as soon as feedback is received.
 
Afrigirl

Thread '2026 Leave'

Hi All,

Please note that I will be on leave from 7 April to 4 May.

During my absence, the social media team will cover and respond via the @AfriGuy handle. Kindly include Afriguy on all direct messages to ensure continuity.

For any urgent queries, please reach out via the following channels:
Thank you for your understanding.
  • Like
 
I live in a terrible place receiption-wise. I get 1 bar if I'm lucky, so calls are a challenge. I was doing some reading up on old threads yesterday and saw that Wifi calling is still a no-go on MVNOs. Is this still the case? And perhaps anything in the works to change that?
 
mr_norris said:
I live in a terrible place receiption-wise. I get 1 bar if I'm lucky, so calls are a challenge. I was doing some reading up on old threads yesterday and saw that Wifi calling is still a no-go on MVNOs. Is this still the case? And perhaps anything in the works to change that?
Click to expand...
Surely MTN's new service will have it? https://www.pi.co.za/
 
MelonMobile is the only MVNO that I know that supports both (VoLTE & VoWiFi) their pricing just isn't as good as Afrihost/AirMobile

EDIT: And their bundles (Voice, Data etc) are only valid for 30 days
 
I went with MTN direct - mobile internet gold, 25gb for 179pm, MTN direct prepaid SIM for calls, has roaming and WiFi calling and VoLTE. MVNOs are too much of a pain if you rely on these additional services
 
blunt said:
I went with MTN direct - mobile internet gold, 25gb for 179pm, MTN direct prepaid SIM for calls, has roaming and WiFi calling and VoLTE. MVNOs are too much of a pain if you rely on these additional services
Click to expand...
Contract I see, right?
 
Coastalshark said:
@AfriFella @Afrigirl @AfriGuy @Afrigirl I would like to know how Afrihost believes that suspending a mobile phone line without any prior warning or notification over a failed R30 auto top up is either ethical or in the best interests of your client or yourselves?

I have been paying Afrihost around R10k a month in fibre and mobile services for myself and family members for years now but as soon as a R30 auto topup payment fails, you immediately suspend a mobile service. No prior email. No prior warning. An email at 7:13am demanding payment and then THREE minutes later at 7:16 an email suspending the service. Despite the fact that it still has both an airtime and data balance. Despite the fact that this could be the only way to contact the outside world, including emergency services in the event of one.

This is unacceptable and I would like to know why I should remain an Afrihost client when this is the way Afrihost clients are treated
Click to expand...
Seems this was too difficult a question for Afrihost
 
Hi,
Maybe someone from afrihost or one of the members can help me out here.
I recommended airmobile to an elderly family member.
I went to visit him for the long weekend with a sim, put it in his phone...and....nothing happens "emergency calls only".
I wasn't too sure what to do next as I didn't want to leave the house without the data working, but afrihost did mention it can take up to 48 hours.
It is now 4 days.
"emergency calls only" and the app is showing "waiting for mobile number allocation".

I logged a call with afrihost, and I got 2 replies. "did you guys get any sms" (who?) and does it have network.

Now I am starting to get slightly annoyed, the responses from afrihost are very slow, and this person been offline for 4 days.
I would like a straight up answer on what is the issue, also this is an elderly person, if afrihost cant allocate the number, he will go to a shop to get his other sim back in and thats it.
what could the issue be?
I was there with 5G signal, no problem.

The only thingi can think of is that his phone is most likely not 5g or maybe not even 4g but surely it can still be enabled on the network?
The phone MIGHT be sim locked but then sim locked error should be displayed , right?
 
So, on my Pi SIM, VoLTE and VoWiFi started working today. (AirMobile still nothing)

And Pi uses MTN directly for Internet breakout. (Us KZN people will breakout in Durban giving us lower latency and speeds are better strangely, where AirMobile only has breakout in CPT and JHB)

So all my AirMobile services now cancelled and ports pending to Pi already.

Pricing is slightly better with the discounts given on multiple SIMs.
Plus unused included data can roll over for 12 months.
 
Hummercellc said:
So, on my Pi SIM, VoLTE and VoWiFi started working today. (AirMobile still nothing)

And Pi uses MTN directly for Internet breakout. (Us KZN people will breakout in Durban giving us lower latency and speeds are better strangely, where AirMobile only has breakout in CPT and JHB)

So all my AirMobile services now cancelled and ports pending to Pi already.

Pricing is slightly better with the discounts given on multiple SIMs.
Plus unused included data can roll over for 12 months.
Click to expand...
Which device? Because VoLTE & VoWiFi is the only thing keeping me from porting my primary phone number over
 
grant_cpt said:
Which device? Because VoLTE & VoWiFi is the only thing keeping me from porting my primary phone number over
Click to expand...
Their 2-week delivery time is what stopped me from moving any of our main numbers to Afrihost.
 
grant_cpt said:
Which device? Because VoLTE & VoWiFi is the only thing keeping me from porting my primary phone number over
Click to expand...
Honor 200 Pro, Honor 400 Pro, Samsung S24 and a Huawei P30.

One thing to note.

If porting from AirMobile to Pi.
VoLTE and VoWiFi are disabled as AirMobile don't support it.

Just hop onto Pi support chat and ask them to reprovision VoLTE and VoWiFi. Will start working again in about 2 hours.
 
deesef said:
Their 2-week delivery time is what stopped me from moving any of our main numbers to Afrihost.
Click to expand...
Ordered Pi SIM cards yesterday evening, they were sent this morning, should arrive on Thursday.

And I am in a remote rural area.

They told me they ship from MTN warehouses in JHB, PTA, DBN, CPT and George. So will see how long it takes.

In cities i would imagine it's faster.
 
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