Afrihost Mobile: Still No Delivery!

bwana said:
Managed to get to PE today and collect my parcel. Took a bit of playing chase the courier but I won in the end.

Safe to assume that I can use any SIM in it? I'm headed to the uk tomorrow might like to use it there.
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Any standard SIM should work. We've tested South African network ones, but can't imagine that overseas SIMs are any different if they're the correct size :)
 
SlowInternet said:
My Mobile 3 has been on payment verified since the 8th. Hopefully somebody will pack it soon because I'm running out of data.

Edit: did a topup so that I can at least have data until my Mobile 3 sim arrives
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Can I check on this for you? If payment was verified then we should have packed it and despatched with the last big batch. Drop me a PM please :)
 
catman37 said:
Also sitting and waiting. I've asked Johan from MDS 4 times now to deliver on a saturday as I am on the road most of the day....still waiting . Then they sent a sms on friday last week saying that they are going to deliver...I called again and tried to stop the deliver and ask for saturday......they just ignored me and tried on the friday again.
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Sorry about this. Drop me a PM and let's see what's happening here. I know they can deliver on saturday in most areas. Have they now confirmed for this Saturday?
 
RichardG said:
I received mobile three package today(This time around when I received notification they were on the ball and delivered as promised via email). I had several problems with MDS at first they had a comment on their system that the driver couldn't find the location at all, after updating my details on their system(original wayBill) giving more details example intersections helped the driver find location MiFi delivery, the same day I get notification about collecting with new wayBill with updated details was quiet impressed that I didn't have to contact them to update the details.

What I find really annoying is that the driver(s) are using motorbikes and they don't have any GPS whatsoever also find it irritating that they have to deliver about 30 parcels a day (Afrihost stuff only) if there are any delays whatsoever then it will impact others.

Also they start delivering other side of Joburg instead of delivering whoever is first on route then working their way other side of Joburg.
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They do have logistics planners who work out their routes using GPS locations and plan out a feasible route for the driver to deliver all the parcels, allowing time for RICA for each client. I don't think the driver's themselves plan their routes, they follow a set map.

I think at the moment there is a lot of emphasis on getting the parcels out as quickly as possible, so some aspects of the system aren't working as well as they would have in some cases. But it sounds like, from your experience, that when it does work the way it's supposed to it's pretty awesome :)
 
My Updates So Far:

Order Placed 30-08-2013 14:06:27
Parcel Packed 03-09-2013 10:45:28
Pending Dispatch 03-09-2013 11:27:55
Awaiting Collection 09-09-2013 13:44:01
Handed to Courier 09-09-2013 16:41:43

The silence and lack of comms is seriously ****ing my trip. To date, not a single call or email. I don't care if it takes 4 weeks to deliver - I care about the level of disdain NOT to keep me in the loop.
 
Anonymous™ said:
My Updates So Far:

Order Placed 30-08-2013 14:06:27
Parcel Packed 03-09-2013 10:45:28
Pending Dispatch 03-09-2013 11:27:55
Awaiting Collection 09-09-2013 13:44:01
Handed to Courier 09-09-2013 16:41:43

The silence and lack of comms is seriously ****ing my trip. To date, not a single call or email. I don't care if it takes 4 weeks to deliver - I care about the level of disdain NOT to keep me in the loop.
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We totally understand. Our comms and systems were designed for a much quicker turnaround time. These long delays in between statuses are simply not catered for - they were not supposed to happen. Under normal operating circumstances, this should be a smooth process with email and SMS updates constantly. With these delays and backlogs, it stretched everything our more than it should with long periods without update - because there isn't any new info :(

Drop me a PM, and let me see if I can find any new info for you :(
 
AfriMan said:
Sorry about this. Drop me a PM and let's see what's happening here. I know they can deliver on saturday in most areas. Have they now confirmed for this Saturday?
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Hi Afriman.

They called me today to confirm delivery and now they tell me they don't do saturday deliveries.??????

They going to try deliver on monday....I will let everyone know
 
catman37 said:
Hi Afriman.

They called me today to confirm delivery and now they tell me they don't do saturday deliveries.??????

They going to try deliver on monday....I will let everyone know
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Sorry about that. It must be the individual depots that are doing deliveries on Saturdays, rather than the whole company. Are you going to be able to accept the delivery on Monday?
 
AfriMan said:
Sorry about that. It must be the individual depots that are doing deliveries on Saturdays, rather than the whole company. Are you going to be able to accept the delivery on Monday?
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I will make a plan. Holding thumbs. Will let you know If I get it
 
AfriMan said:
Any standard SIM should work. We've tested South African network ones, but can't imagine that overseas SIMs are any different if they're the correct size :)
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Yep, been a great way of staying connected in Amsterdam over the last 2 weeks.
 
AfriMan said:
Any standard SIM should work. We've tested South African network ones, but can't imagine that overseas SIMs are any different if they're the correct size :)
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Thanks. I'll pick up a UK sim today and see how it fares.
 
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