Have you contacted them and made this arrangement?
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Afrihost Mobile: Still No Delivery!
- Thread starter pozmans
- Start date
Have you contacted them and made this arrangement?
RichardG
Honorary Master
@AfriMan according to their records the driver couldn't find my place today(ridiculous if you using a GPS your navigator will direct you there). I know my street name extends to about 5/6 suburbs. Updated my details and gave them 2 intersection names better update with data SIM card as well.
Will also receive An email when dispatched again.
Will also receive An email when dispatched again.
JoseQuervo
Well-Known Member
- Joined
- Aug 27, 2007
- Messages
- 216
- Reaction score
- 12
Hi Afriman, just wanted to say thanks for all your support with the matter discussed earlier. I received my mifi and sim card about 10 minutes ago 
We have been assured that all outstanding deliveries from the original Pre-Order batch will be delivered by tomorrow. Let's hope you get sorted out
Received a notification from Collivery this morning at 7:14 saying the parcel has been dispatched, it is now pass 4PM and I have still not received my package.
Whats makes this worse is that I am a report writer at a logistics company and I draw up service delivery reports, so what was this package sent as T5000 -with expected delivery by my 50th birthday lol?
There are other people in my company that have orderred after me with the SAME delivery address and have received theirs by the 30th, and I was the only one with a "special pre-order" link.
Afrihost to save yourself bad press in future please use ANY other delivery company
Just Received it!! must of been one of the very last customers!!
Thank you AfriHost now I can enjoy my interwebs
SDM
Well-Known Member
Just Received it!! must of been one of the very last customers!!
Thank you AfriHost now I can enjoy my interwebs
I can assure you that you are not the last. The whole delivery effort has been very poorly executed.
There were 8 of us in my office that ordered the mifi package, both paid and free. So far 6 of us have received ours, mine being the most recent at 10 am today.
Two were delivered by the 30th. One last week and 3 so far this week. Apart from one delivery of 2 together, they have all been one at a time, in spite of many phone calls to try and get them batched together. Three of us have been told that the address could not be found even though other deliveries had taken place. All of us used the same address details. And we all had our RICA docs ready.
Afrihost have been badly let down by a poor choice of courier. Let's see how long it takes for the second SIM card I ordered to arrive. Hopefully in time to use some of the 9GB on it this month
RichardG
Honorary Master
They have a huge backlog by looks of things, Afrihost has brought the courier a lot of business sending out 8157 MiFi devices and now with the uptake on their prepaid data simcards that have to be delivered more business will be awarded to the same courier company.
Hopefully they learn from trail and error and the magnitude from the uptake.
I will see what the turnaround time will be now for the SIMCARD as it is at the courier from yesterday but they probably still sorting out the letters/sleeves now for delivery.
I had a problem with the delivery company they couldn't find my whereabouts(Location not found - maybe the reason for this cause on the checkout process drop down you have suburb but didn't see whatever ext1,ext,2,ext3,) but did phone them early hours of the morning at 8am sharp. They had my residential house classified as a business on their system and I am sure when I processed on checkout I did actually click on @house/residential not @business. My recommendation is don't speak to someone from tracking rather speak to someone higher up who can give you remarks/comments on their system and supply with verify/correct details. Once the courier company said dispatched on their system was waiting eager on notification day, whole entire day for my package but it never got delivered cos the courier vehicle didn't finish delivering goodies. Phoned the next day and they said it's already going out for dispatch nobody pitched, couldn't waste my time on Friday to see if they would come or couldn't so I wasn't available on 1 day .
The drivers don't seem to send a courtesy phone call or inform you via SMS that they outside your premises.
Hopefully they learn from trail and error and the magnitude from the uptake.
I will see what the turnaround time will be now for the SIMCARD as it is at the courier from yesterday but they probably still sorting out the letters/sleeves now for delivery.
I had a problem with the delivery company they couldn't find my whereabouts(Location not found - maybe the reason for this cause on the checkout process drop down you have suburb but didn't see whatever ext1,ext,2,ext3,) but did phone them early hours of the morning at 8am sharp. They had my residential house classified as a business on their system and I am sure when I processed on checkout I did actually click on @house/residential not @business. My recommendation is don't speak to someone from tracking rather speak to someone higher up who can give you remarks/comments on their system and supply with verify/correct details. Once the courier company said dispatched on their system was waiting eager on notification day, whole entire day for my package but it never got delivered cos the courier vehicle didn't finish delivering goodies. Phoned the next day and they said it's already going out for dispatch nobody pitched, couldn't waste my time on Friday to see if they would come or couldn't so I wasn't available on 1 day .
The drivers don't seem to send a courtesy phone call or inform you via SMS that they outside your premises.
It can sometimes happen with the GPS services. We had a similar issues with some out of the way locations. The driver's should be able to use some fixed reference points to find the location. But if the driver can't locate it in good time, they might push the delivery down to try to stick to their schedule.
Let me now when they re-schedule and I'll try to make sure they get all the info we can provide them with
Hi Afriman, just wanted to say thanks for all your support with the matter discussed earlier. I received my mifi and sim card about 10 minutes ago
Awesome! Just made it
Just Received it!! must of been one of the very last customers!!
Thank you AfriHost now I can enjoy my interwebs
Glad you've got your MiFi at last - that was a real buzzer beater
We have a lot of faith in MDS and have invested a lot of time in the systems we've put in place. There were a lot of internal factors, external factors and experience issues that worked against us, but we've all learned a lot from the experience. We're encouraged that MDS are also being accountable and pro-active in their approach, and we think that going forward this will be a much smoother process all round.
Ockie
Resident Lead Bender
@ Afriman/guy/girl
When are you going to start processing the sim only orders now? Mine is still saying "order pending". My debit order went off on the 5th already. :-(
When are you going to start processing the sim only orders now? Mine is still saying "order pending". My debit order went off on the 5th already. :-(
Please advise when we can expect to receive our Mobile Three sim orders.
Ja, my debit order went off on the 5th as well. It seems that they do not want to commit to a delivery date.
19 days till the end of the month & 9.3GB to burn.
Ockie
Resident Lead Bender
Ja, my debit order went off on the 5th as well. It seems that they do not want to commit to a delivery date.
19 days till the end of the month & 9.3GB to burn.
Well .... I am just getting worried cause my order have not changed status at all since I placed it ... not even to "payment verified" or something. It is creating a bad impression now. My housemate also growled at me the other night cause I recommended Afrihost to her cause of the good deal and to my knowledge we have good MTN recepition in the complex :-(
Eish, she growled at you? :wtf: That's not nice.
Slap the biets 
Mine changed to payment verified yesterday I think.
Ockie
Resident Lead Bender
Eish, she growled at you? :wtf: That's not nice.
Mine changed to payment verified yesterday I think.
Ja ... .that will turn out well. I give her a gay slap and she gives me a lesbian eye fist punch in return.
Ja ... .that will turn out well. I give her a gay slap and she gives me a lesbian eye fist punch in return.
LOL, I will pay to see that.
RichardG
Honorary Master
According to the driver I chatted with there is still a huge backlog of around 5000 devices that still need to be delivered. Yes, my credit card for mobile three has already been charged on the 3rd of September and in my latest CC statement it is on there.
Hopefully we will get more data That explains why they wanted to launch the product later than on due date.
Hopefully we will get more data
That explains why they wanted to launch the product later than on due date.RichardG
Honorary Master
Exciting times, already been allocated a tracking number for Mobile Three, hopefully tomorrow the package will be dispatched and noticed with the email they sent they have the intersection name but they call it (cross ) .. Seems like it is linked to the same database cause I updated my details on the first parcel.
.. Seems like it is linked to the same database cause I updated my details on the first parcel.