Afrihost Mobile: Still No Delivery!

Seems in some locations the backlog is huge :cry: I got mine 2 days after the pre-order opened. A friend I referred, ordered a sim only package on Monday and they delivered it today.
 
Ockie said:
@ Afriman/guy/girl

When are you going to start processing the sim only orders now? Mine is still saying "order pending". My debit order went off on the 5th already. :-(
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We're resolving aan issue with the new batch of SIMS for those orders. Should be sorted soon and we'll start pushing those orders out :)
 
Dan C said:
Seems in some locations the backlog is huge :cry: I got mine 2 days after the pre-order opened. A friend I referred, ordered a sim only package on Monday and they delivered it today.
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Some far out areas only usually get deliveries on certain days, which makes it a little more complicated. The RICA component, face to face verification, is what complicates everything :(
 
My nano sim was delivered today. Maybe Durban is just lucky. I got my launch SIM+mifi on the Monday the orders first arrived and this one I ordered less than a week ago.
 
whatwhat said:
My nano sim was delivered today. Maybe Durban is just lucky. I got my launch SIM+mifi on the Monday the orders first arrived and this one I ordered less than a week ago.
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Sim only? I am in Joburg ... surely we should be getting ours first seeing that it gets dispatched from Joburg? At least my order now changed status to "Payment Verified" My housemate that ordered hers the day after me got her email to say delivery will be 24 - 48 hours from this morning. She paid with credit card and I paid via debit order. Maybe that makes a difference?
 
Ockie said:
Sim only? I am in Joburg ... surely we should be getting ours first seeing that it gets dispatched from Joburg? At least my order now changed status to "Payment Verified" My housemate that ordered hers the day after me got her email to say delivery will be 24 - 48 hours from this morning. She paid with credit card and I paid via debit order. Maybe that makes a difference?
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Yeah sim only. I want to see if I get LTE coverage in Durban on this SIM with my E3276.
 
Ockie said:
Sim only? I am in Joburg ... surely we should be getting ours first seeing that it gets dispatched from Joburg? At least my order now changed status to "Payment Verified" My housemate that ordered hers the day after me got her email to say delivery will be 24 - 48 hours from this morning. She paid with credit card and I paid via debit order. Maybe that makes a difference?
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Debit orders have to be cleared by our bank before we can despatch delivery. Thing is, if we despatch devices and there is an issue, we don't want to start having to recall devices or hound people for payment. Credit cards are instantly approved or declined, so it makes it much easier. With debit orders we only get notification from the bank up to five working days later :(
 
AfriMan ... I definitely need your intervention, because it seems that the guys at MDS are complete idiots.

On Tuesday we received a noticed that the parcel was dispatched for delivery on that day. We immediately responded and stated clearly that there were two periods during the course of the day that we were in prescheduled meetings and would not be able to accept delivery. What does MDS do, the guy pitches at the time that we are not available.

Ok, so they said they'll try again. I called the MDS hotline number and they dsaid that they'll try delivery again today (Thursday). I clearly stated that we are in meetings for the afternoon and that delivery has to be done by 13.30. They agree and confirm that was the instructions to the driver.

I phone MDS at 12.30, getting a bit concerned. They assure me that it will be there before 13.30.

13.30 comes and goes, no delivery. I call MDS and they say 14.30, but now I'm not available. It's now 15.30 and still no delivery guy.

Are the guys at MDS completely incompetent. Surely where there is a prescheduled arrangement with time constraints, these should take priority.

I would like to escalate this officially, please let me know how this can be done.
 
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JayN said:
AfriMan ... I definitely need your intervention, because it seems that the guys at MDS are complete idiots.

On Tuesday we received a noticed that the parcel was dispatched for delivery on that day. We immediately responded and stated clearly that there were two periods during the course of the day that we were in prescheduled meetings and would not be able to accept delivery. What does MDS do, the guy pitches at the time that we are not available.

Ok, so they said they'll try again. I called the MDS hotline number and they dsaid that they'll try delivery again today (Thursday). I clearly stated that we are in meetings for the afternoon and that delivery has to be done by 13.30. They agree and confirm that was the instructions to the driver.

I phone MDS at 12.30, getting a bit concerned. They assure me that it will be there before 13.30.

13.30 comes and goes, no delivery. I call MDS and they say 14.30, but now I'm not available. It's now 15.30 and still no delivery guy.

Are the guys at MDS completely incompetent. Surely where there is a prescheduled arrangement with time constraints, these should take priority.

I would like to escalate this officially, please let me know how this can be done.
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I replied to your post on another thread - I think :(

Drop me a PM, let's get this sorted out :(
 
Yea, had major issues with MDS as well. They sent me an email on Monday saying it will be delivered today (Monday). Monday came & went, no delivery.
Tuesday, no delivery. Afrihost (I think) sends me an SMS on Wednesday morning that it will be delivered today before 12, 12 came and no delivery guy. I phone MDS up give them my waybill, they will definitely make delivery today, they had some issues with drivers etc. Ok, I wait. 16:30 came and gone... Nada.

Only this morning they rocked up here, I asked the delivery "tannie" was there issues or whats going on, no issues that she knows of.... WTF?
 
I'd be seriously pissed off with the lies from MDS... might be quicker to cancel and reorder :D
 
musha said:
Yea, had major issues with MDS as well. They sent me an email on Monday saying it will be delivered today (Monday). Monday came & went, no delivery.
Tuesday, no delivery. Afrihost (I think) sends me an SMS on Wednesday morning that it will be delivered today before 12, 12 came and no delivery guy. I phone MDS up give them my waybill, they will definitely make delivery today, they had some issues with drivers etc. Ok, I wait. 16:30 came and gone... Nada.

Only this morning they rocked up here, I asked the delivery "tannie" was there issues or whats going on, no issues that she knows of.... WTF?
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The driver's wouldn't really know much about the admin side. They get their batch and route and do their thing.

We know that some clients have had a rough time of it, but at least we know it's not something that will need to happen more than once per client :(
 
Managed to get to PE today and collect my parcel. Took a bit of playing chase the courier but I won in the end.

Safe to assume that I can use any SIM in it? I'm headed to the uk tomorrow might like to use it there.
 
My Mobile 3 has been on payment verified since the 8th. Hopefully somebody will pack it soon because I'm running out of data.

Edit: did a topup so that I can at least have data until my Mobile 3 sim arrives
 
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Also sitting and waiting. I've asked Johan from MDS 4 times now to deliver on a saturday as I am on the road most of the day....still waiting . Then they sent a sms on friday last week saying that they are going to deliver...I called again and tried to stop the deliver and ask for saturday......they just ignored me and tried on the friday again.
 
I received mobile three package today(This time around when I received notification they were on the ball and delivered as promised via email). I had several problems with MDS at first they had a comment on their system that the driver couldn't find the location at all, after updating my details on their system(original wayBill) giving more details example intersections helped the driver find location MiFi delivery, the same day I get notification about collecting with new wayBill with updated details was quiet impressed that I didn't have to contact them to update the details.

What I find really annoying is that the driver(s) are using motorbikes and they don't have any GPS whatsoever also find it irritating that they have to deliver about 30 parcels a day (Afrihost stuff only) if there are any delays whatsoever then it will impact others.

Also they start delivering other side of Joburg instead of delivering whoever is first on route then working their way other side of Joburg.
 
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