Afrihost New Network Feedback - Part 2

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I can also see these issues are from KZN - Amanzimtoti, Durban, Richmond, Richardsbay. All i want to do in the evenings is come home, jump on my pc in an online game and relax.

I have always championed Afrihost. I started with a 1mb line, moved up to 2mb, moved to business 2mb, made the plunge and upgraded to 8mb. Afrihost was my first ADSL ISP ever. I stayed with Afrihost through both BIG dips in service with the changes made and everything. I just feel that I cannot do it for a third time. Please guys, I really still want to champion you guys in the future.
 
Samildanach said:
I can also see these issues are from KZN - Amanzimtoti, Durban, Richmond, Richardsbay. All i want to do in the evenings is come home, jump on my pc in an online game and relax.

I have always championed Afrihost. I started with a 1mb line, moved up to 2mb, moved to business 2mb, made the plunge and upgraded to 8mb. Afrihost was my first ADSL ISP ever. I stayed with Afrihost through both BIG dips in service with the changes made and everything. I just feel that I cannot do it for a third time. Please guys, I really still want to champion you guys in the future.
Click to expand...

Please see post #3394
 
AfriGuy said:
Please see post #3394
Click to expand...

Please provide feedback soonest.

I can confirm that Axxess is actually suffering from the exact same issue....

Can we get a update on the status page for KZN? EDIT: NVM See it's there now.
 
Slow DSL Speeds and Latency East Region

Just added a notice to the site.

We are receiving reports that DSL clients in the East Region (Durban, Richards Bay and others parts of KZN) are experiencing slow speeds and increased latency. Our team are aware and working with upstream providers to see this resolved. We sincerely apologise to affected clients for any inconvenience this may cause.
 
AfriGuy said:
Just added a notice to the site.

We are receiving reports that DSL clients in the East Region (Durban, Richards Bay and others parts of KZN) are experiencing slow speeds and increased latency. Our team are aware and working with upstream providers to see this resolved. We sincerely apologise to affected clients for any inconvenience this may cause.
Click to expand...

Struggling as usual in the south too. Android updates standing still again. Still have open tickets about this with no feedback.
HTTP downloads also far below where it should be.

Now
Code: 
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    57 ms    63 ms    66 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4   101 ms   106 ms   113 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    94 ms    95 ms    93 ms  optinet.ixp.capetown [196.10.140.145] 
  6    26 ms    23 ms    23 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7    22 ms    22 ms    22 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  8    98 ms    92 ms    92 ms  196.28.178.66 
  9    23 ms    22 ms    23 ms  cte-core-sw2.vwol.net [196.41.144.35] 
 10    78 ms    76 ms    73 ms  www.mweb.co.za [196.2.63.110] 

Trace complete.

Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    81 ms    83 ms    84 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    47 ms    51 ms    55 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    92 ms    98 ms   102 ms  optinet.ixp.capetown [196.10.140.145] 
  6    23 ms    23 ms    28 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7    22 ms    22 ms    21 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  8   118 ms   111 ms    97 ms  196.28.178.66 
  9    24 ms    21 ms    22 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 10    24 ms    22 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    36 ms    35 ms    34 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    32 ms    31 ms    31 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Earlier at 6pm
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    23 ms    21 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    21 ms    21 ms    25 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    22 ms    22 ms    23 ms  optinet.ixp.capetown [196.10.140.145] 
  6    26 ms    26 ms    24 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7    22 ms    22 ms    21 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  8    23 ms    23 ms    23 ms  196.28.178.66 
  9    22 ms    22 ms    22 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 10    22 ms    23 ms    22 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 11    29 ms    25 ms    22 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 12    21 ms    23 ms    22 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Code: 
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     *        *        *     Request timed out.
  3    22 ms    22 ms    29 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  4    22 ms    23 ms    21 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  5    23 ms    22 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  6    25 ms    23 ms    27 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
  7    21 ms    21 ms    21 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  8    23 ms    23 ms    22 ms  196.28.178.66 
  9    61 ms    25 ms    22 ms  cte-core-sw2.vwol.net [196.41.144.35] 
 10    28 ms    28 ms    30 ms  www.mweb.co.za [196.2.63.110] 

Trace complete.

bras fine
Code: 
ping bras.afrihost.com -n 10

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=19ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 22ms, Average = 20ms

Doing a speed test at full speed.

When is this issue going to be resolved guys. This has been going on for quite some time, but we're not really getting any feedback.
 
standerr said:
Struggling as usual in the south too. Android updates standing still again. Still have open tickets about this with no feedback.
HTTP downloads also far below where it should be.

-snip

Doing a speed test at full speed.

When is this issue going to be resolved guys. This has been going on for quite some time, but we're not really getting any feedback.
Click to expand...

Are you still in touch with our Critical Care team?
 
AfriGuy the topic about giving back to customers after your issues last year came up again over the weekend. It reminded me that I've also asked plenty of times about this, but have never received any real feedback.

I sent this PM in Feb this year, but never even received a reply. In there I pointed to a question I asked in December last year that you answered.
http://mybroadband.co.za/vb/showthr...k-Feedback?p=16652947&viewfull=1#post16652947

Code: 
Hi AfriGenie

I posted the below a while ago and got the following response:
http://mybroadband.co.za/vb/showthre...1#post16652947

Do you have any newer insight. As a business customer I have not been "rewarded" for my loyalty at all, even after sticking around and helping testing your network for your and my benefit. The business customers were very hard hit the last year, before the new network, with other traffic bleeding into our pools as I understand it. We are/were paying a premium and did not get what we payed for.

The new network is very nice and stable. Very happy about that. Just feeling very frustrated every month when the debit order goes through, realising I payed this for 6+ months when I did not get the value.

Any comment?
 
standerr said:
YouTube is fine for me too. As is speed tests.
All that proves is that they prioritize that traffic well enough and let the rest suffer.
Click to expand...
I'll test other protocols if you provide the link. :)
 
standerr said:
AfriGuy the topic about giving back to customers after your issues last year came up again over the weekend. It reminded me that I've also asked plenty of times about this, but have never received any real feedback.

I sent this PM in Feb this year, but never even received a reply. In there I pointed to a question I asked in December last year that you answered.
http://mybroadband.co.za/vb/showthr...k-Feedback?p=16652947&viewfull=1#post16652947

Code: 
Hi AfriGenie

I posted the below a while ago and got the following response:
http://mybroadband.co.za/vb/showthre...1#post16652947

Do you have any newer insight. As a business customer I have not been "rewarded" for my loyalty at all, even after sticking around and helping testing your network for your and my benefit. The business customers were very hard hit the last year, before the new network, with other traffic bleeding into our pools as I understand it. We are/were paying a premium and did not get what we payed for.

The new network is very nice and stable. Very happy about that. Just feeling very frustrated every month when the debit order goes through, realising I payed this for 6+ months when I did not get the value.

Any comment?
Click to expand...

If there are any pending queries/ concerns, these need to be brought up with Critical Care as they are your current touch-point.
 
standerr said:
Tray some android updates/installs if you have an android device. Takes 5min to download 2.6Mb update.
Fluctuates between 14-300Kbps
Click to expand...
My tablet and PC are already running the latest's versions. Is there something else I can test? :)
 
Also struggling with p2p.

Speedtest and youtube and browsing is fine but p2p running at sub 10kb/s spiking to 70kb/s on a 4mbps line

100gb Capped Account

But will probably pick up at around 23h00 again.
 
AfriGuy said:
If there are any pending queries/ concerns, these need to be brought up with Critical Care as they are your current touch-point.
Click to expand...

I last heard from them on Friday. They were waiting for feedback from somebody your side.

My giving back to customers post comes more from the general frustration people are feeling about how Afrihost deals with these kinds of issues and also the promises made. If you read this original question and your answer, we both know that nothing has happend regarding this for business customers. All other accounts received free data, etc etc.
http://mybroadband.co.za/vb/showthr...k-Feedback?p=16652947&viewfull=1#post16652947
 
LaraC said:
How do I take a screen shot on a tablet? :o
Click to expand...

Android or iOS?
iOS is home and lock button at the same time, android is home and volume down key usually.
EDIT: Obviously it's android, sorry.
EDIT2: Plants vs Zombies is going at 350kB/s (I panicked, didn't know what app to pick off of the PlayStore :p). Note I am also downloading a file via skype at 250kB/s at the same time. My download rate on speedtests is about 8Mbps.
 
Last edited:
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