Afrihost New Network Feedback - Part 2

wingnut771 · Sep 8, 2016

reactor_sa said:
I started watching 1080p YouTube reviews at about 5pm, at exactly 6pm it started having problems buffering 720p. Literally exactly 6pm.
Jo'burg East. 10mb line always stable.
Capped account.

No issues here:

moedawood · Sep 8, 2016

Experiencing issues now as well. Especially WhatsApp. It keeps disconnecting

scienide · Sep 8, 2016

So started watching dstv Now at 17:00 . At 17:50 National treasure started and started watching that.

Laying on my vouch, nothing has changed, at 18:30 is starts buffering the whole time

So everyone's fine from 5 till 6:30, then it went all pear shaped...

AfriGuy · Sep 8, 2016

moedawood said:
Experiencing issues now as well. Especially WhatsApp. It keeps disconnecting

WhatsApp specifically?

AfriGuy · Sep 8, 2016

scienide said:
So started watching dstv Now at 17:00 . At 17:50 National treasure started and started watching that.

Laying on my vouch, nothing has changed, at 18:30 is starts buffering the whole time

So everyone's fine from 5 till 6:30, then it went all pear shaped...

Please post some ping/ traceroute data here so I can see where any issues are coming in.

scienide · Sep 8, 2016

AfriGuy said:
Please post some ping/ traceroute data here so I can see where any issues are coming in.

Please post or 0m all those things I need test and ping please

AfriGuy · Sep 8, 2016

scienide said:
Please post or 0m all those things I need test and ping please

These are usually a good start

Area/ suburb
Account type
Local traceroute
Traceroute to affected site/ service
Ping to bras.afrihost.com
List any other affected services
DNS being used

LaraC · Sep 8, 2016

Area/ suburb
Eastern Cape

Account type
10Mbps Capped

Local traceroute

Code:

C:\Users\Lara>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    25 ms    23 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    24 ms    23 ms    23 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    24 ms    25 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    17 ms    16 ms    17 ms  41.164.52.40
  7    84 ms    77 ms    74 ms  172.18.1.162
  8    82 ms    82 ms    78 ms  cloudflare.ixp.joburg [196.46.25.198]
  9    85 ms    79 ms    75 ms  104.20.31.244

Trace complete.

Traceroute to affected site/ service

Code:

C:\Users\Lara>tracert dstv.com

Tracing route to dstv.com [197.80.203.142]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    24 ms    23 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    25 ms    23 ms    24 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    23 ms    23 ms    24 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    18 ms    17 ms    17 ms  optinet.ixp.capetown [196.10.140.15]
  7    39 ms    38 ms    38 ms  te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
  8    37 ms    38 ms    38 ms  tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]
  9    35 ms    35 ms    35 ms  101.bu-ether5.vic-pe-1.optinet.net [197.80.7.9]
 10    37 ms    37 ms    36 ms  bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
 11    42 ms    42 ms    42 ms  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 12    36 ms    35 ms    36 ms  197-80-206-101.jhb.mweb.co.za [197.80.206.101]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Ping to bras.afrihost.com

Code:

C:\Users\Lara>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 6ms, Average = 6ms

List any other affected services
None

DNS being used
Auto DNS settings

AfriGuy · Sep 8, 2016

LaraC said:
Area/ suburb
Eastern Cape

-snip

And the award for the most consistent DSL line goes to...

Johnatan56 · Sep 8, 2016

AfriGuy said:
And the award for the most consistent DSL line goes to...

Mweb peering/cache issue? You can rule out the line, it's LaraC.

LaraC · Sep 8, 2016

AfriGuy said:
And the award for the most consistent DSL line goes to...

My line takes a bow and accept the accolade.

AfriGuy · Sep 8, 2016

Johnatan56 said:
Mweb peering/cache issue? You can rule out the line, it's LaraC.

Not seeing any trending issues this evening.

scienide · Sep 8, 2016

AfriGuy said:
These are usually a good start

Area/ suburb
Account type
Local traceroute
Traceroute to affected site/ service
Ping to bras.afrihost.com
List any other affected services
DNS being used

East London / Eastern Cape
100+100GB capped account
10mb line

DNS - automatic from afrihost

IPv4 Address. . . . . . . . . . . : 192.168.137.7(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 08 September 2016 07:00:18 PM
Lease Expires . . . . . . . . . . : 09 September 2016 07:00:18 PM
Default Gateway . . . . . . . . . : 192.168.137.1
DHCP Server . . . . . . . . . . . : 192.168.137.1
DNS Servers . . . . . . . . . . . : 192.168.137.1

local trace route

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.137.1
2 * * * Request timed out.
3 32 ms 30 ms 30 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 32 ms 30 ms 30 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 33 ms 30 ms 29 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 24 ms 25 ms optinet.ixp.capetown [196.10.140.15]
7 28 ms 28 ms 26 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
8 26 ms 28 ms 23 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
9 32 ms 30 ms 38 ms 196.28.178.66
10 31 ms 31 ms 31 ms cte-core-sw2.vwol.net [196.41.144.35]
11 24 ms 23 ms 24 ms www.mweb.co.za [196.2.63.110]

Trace complete.

effected service

tracert now.dstv.com

Tracing route to now.dstvcdn.com [197.80.203.36]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.137.1
2 * * * Request timed out.
3 31 ms 30 ms 30 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 31 ms 30 ms 30 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 31 ms 31 ms 30 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 23 ms 23 ms optinet.ixp.capetown [196.10.140.15]
7 45 ms 57 ms 44 ms te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2]
8 53 ms 53 ms 53 ms tengig-0-7-0-1-vic-p-1.mweb.co.za [197.84.4.47]
9 49 ms 49 ms 49 ms 101.bu-ether5.vic-pe-1.optinet.net [197.80.7.9]
10 42 ms 42 ms 42 ms bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
11 49 ms 49 ms 49 ms 197-80-96-30.jhb.mweb.co.za [197.80.96.30]
12 49 ms 48 ms 49 ms 197-80-206-101.jhb.mweb.co.za [197.80.206.101]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

ping bras

ping bras.afrihost.com -t

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 10ms, Average = 9ms

ping www.youtube.com

Pinging youtube-ui.l.google.com [216.58.223.14] with 32 bytes of data:
Reply from 216.58.223.14: bytes=32 time=53ms TTL=53
Reply from 216.58.223.14: bytes=32 time=53ms TTL=53
Reply from 216.58.223.14: bytes=32 time=52ms TTL=53
Reply from 216.58.223.14: bytes=32 time=52ms TTL=53

Ping statistics for 216.58.223.14:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 53ms, Average = 52ms

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.137.1
2 * * * Request timed out.
3 41 ms 41 ms 37 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 38 ms 41 ms 42 ms cpt-rx1.ip.adsl.co.za [169.1.5.94]
5 39 ms 38 ms 38 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 31 ms 31 ms 31 ms 41.164.52.40
7 84 ms 81 ms 78 ms 172.18.1.162
8 52 ms 54 ms 53 ms 72.14.194.206
9 63 ms 62 ms 62 ms 72.14.237.239
10 667 ms 622 ms 592 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

scienide · Sep 8, 2016

AfriGuy said:
And the award for the most consistent DSL line goes to...

lucky!

mine goes well and then bombs...

more :

tracert netflix.com

Tracing route to netflix.com [176.34.235.250]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.137.1
2 * * * Request timed out.
3 39 ms 38 ms 38 ms cpt-tx2.ip.adsl.co.za [169.1.5.81]
4 38 ms 43 ms 38 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 52 ms 38 ms 38 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 31 ms 31 ms 31 ms 41.164.52.40
7 45 ms 41 ms 40 ms if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 179 ms 179 ms 179 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 174 ms 175 ms 174 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 185 ms 184 ms 184 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 186 ms 186 ms 185 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
12 175 ms 173 ms 173 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
13 183 ms 183 ms 193 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 188 ms 187 ms 186 ms 195.219.83.186
15 186 ms 181 ms 181 ms ae-3.r02.londen05.uk.bb.gin.ntt.net [129.250.2.119]
16 175 ms 175 ms 174 ms 82.112.115.190
17 190 ms 190 ms 190 ms 178.236.3.57
18 195 ms 199 ms 195 ms 176.32.106.29
19 191 ms 191 ms 191 ms 178.236.1.122
20 191 ms 191 ms 190 ms 178.236.1.139
21 188 ms 188 ms 187 ms 178.236.0.196
22 192 ms 193 ms 191 ms 176.32.107.7
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.

AfriGuy · Sep 8, 2016

scienide said:
East London / Eastern Cape
100+100GB capped account
10mb line

-snip

Thanks for the detailed results

Everything looks pretty solid with the exception of YouTube there - mind posting the results from this URL? http://redirector.c.youtube.com/report_mapping

AfriGuy · Sep 8, 2016

scienide said:
lucky!

mine goes well and then bombs...

more :

Looks pretty good for international latency, are you seeing buffering or slow responses to Netflix?

LaraC · Sep 8, 2016

AfriGuy said:
Everything looks pretty solid with the exception of YouTube there - mind posting the results from this URL? http://redirector.c.youtube.com/report_mapping

169.1.106.7 => afrihostza-cpt1 (169.1.106.0/24)

scienide · Sep 8, 2016

AfriGuy said:
Looks pretty good for international latency, are you seeing buffering or slow responses to Netflix?

everything is buffering

169.1.68.134 => afrihostza-cpt1 (169.1.68.0/24)

AfriGuy · Sep 8, 2016

LaraC said:
169.1.106.7 => afrihostza-cpt1 (169.1.106.0/24)

Awesome

AfriGuy · Sep 8, 2016

scienide said:
everything is buffering

169.1.68.134 => afrihostza-cpt1 (169.1.68.0/24)

Hhmm, definitely shouldn't have any issues there.
From the results above, I assume your router is handling the DNS forwarding/ caching?

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Afrihost New Network Feedback - Part 2

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