Afrihost New Network Feedback - Part 2

[LaraC]

Is this something new to Windows 10?

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping bras.afrihost.com
[B][0x7FFAF4C170E3] ANOMALY: use of REX.w is meaningless (default operand size is 64)[/B]

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 6ms, Average = 6ms

 

[kohlhtor]

Were you able to try out that test account that I provided?

There was no different the last Time i tested

 

[AfriGenie]

There was no different the last Time i tested

Would you mind switching to that test account then running the same tests that you previously ran.

 

[AfriGenie]

Is this something new to Windows 10?

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping bras.afrihost.com
[B][0x7FFAF4C170E3] ANOMALY: use of REX.w is meaningless (default operand size is 64)[/B]

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 6ms, Average = 6ms

It looks like that error is being caused by something called TrendMicro Office Scan. Do you have that installed at the moment?

 

[LaraC]

It looks like that error is being caused by something called TrendMicro Office Scan. Do you have that installed at the moment?

Yup, I have TrendMicro Maximum Security installed.

 

[kohlhtor]

Test standard account

Test test account no reboot

Test account after reboot

 

[Johnatan56]

It looks like that error is being caused by something called TrendMicro Office Scan. Do you have that installed at the moment?

https://www.windows-faq.de/2016/11/...f-rex-w-is-meaningless-trendmicro-officescan/
Above says that it only occurs if you end the task and then restart.

If you have that software, here's the fix:
https://esupport.trendmicro.com/en-...sues-_-prd=gen-_-src=HHOLanding-_-loc=Default

Cause:

The error is caused by an issue with the User Mode Hooking (UMH) feature in OSCE 11.0. Download and apply OSCE 11.0 SP1 Hot Fix Build 6178 to prevent abnormal messages from appearing on computers running on the Microsoft Windows 10 platform.

 

[kohlhtor]

 

[HP_Exarkun]

Which VPN are you using?

I see that you are connected with your Afrigreen account, would you mind trying out the @Afrihost.co.za username and see if there is any difference in performance.

Ok, Looking back at this issue
Using a VPN connection is totally useless on the Afrigreen account, as the response time is incredibly slow. In the past week I had to fall back to Mweb to connect to the workplace.

Tonight I have tried or your suggestion, and switched back to the Afrihost.co.za account, and the difference is incredible. Speed is much faster etc.

so it seems that there is something wrong with Afrigreen account side

 

[kohlhtor]

Speedtest to Frankfurt

 

[AfriGenie]

Yup, I have TrendMicro Maximum Security installed.

Ah!

Not to worry, it looks like a hotfix was released, is it fully up to date?

 

[AfriGenie]

https://www.windows-faq.de/2016/11/...f-rex-w-is-meaningless-trendmicro-officescan/
Above says that it only occurs if you end the task and then restart.

If you have that software, here's the fix:
https://esupport.trendmicro.com/en-...sues-_-prd=gen-_-src=HHOLanding-_-loc=Default

Cause:

Thanks! I was about to post that link as well.

 

[AfriGenie]

Ok, Looking back at this issue
Using a VPN connection is totally useless on the Afrigreen account, as the response time is incredibly slow. In the past week I had to fall back to Mweb to connect to the workplace.

Tonight I have tried or your suggestion, and switched back to the Afrihost.co.za account, and the difference is incredible. Speed is much faster etc.

so it seems that there is something wrong with Afrigreen account side

Yeah... In theory the accounts should be identical... The Afrigreen accounts will probably be phased out in due time, so it's better to switch to the @afrihost.co.za account and stay on that.

 

[LaraC]

/Snip
If you have that software, here's the fix:

Ran the fix and it reported that I have the wrong version installed. Thanks for pointing me in the right direction.

 

[AfriGenie]

That looks about right for a service that is being routed to a local CDN. Is that a real-time service?

 

[kohlhtor]

That looks about right for a service that is being routed to a local CDN. Is that a real-time service?

But the latency is match higher as in the morning

 

[kohlhtor]

Test account to sipgate

 

[kohlhtor]

Ping plot to Afrihost pop Cape Town Afrihost Account

 

[AfriGenie]

Test account to sipgate

The latencies there also seem okay for a service routing to Germany, and there doesn't appear to be any significant packet loss.

Are there any services that you can test on that server? Like a VOIP call?

 

[kohlhtor]

Ping plot test Account