Afrihost New Network Feedback

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Twitch was bad yesterday don't have any tests for that.

YT was still good but I saw some dips now and then.

Was too pissed to do tests.

Sorry about the issues :(
I ran through a few tests on Twitch a little around 9pm last night and everything seemed good for me.

If you see any issues tonight would you mind sharing a bit more info?
 
You got a line fault. 6.2dB SNR with 24.5dB attenuation..... Wow that is low and you are not even syncing @ 10Mbps full. Line fault report it to Telkom :(

I think it's juuuuuuust stable at the current 8Mbps sync.
@NewBiks: Can always look at changing the profile for you temporarily to see if that helps?
 
Sorry about the issues :(
I ran through a few tests on Twitch a little around 9pm last night and everything seemed good for me.

If you see any issues tonight would you mind sharing a bit more info?

I'm having an issue right now with Twitch will start testing :(
 
Definitely something up here

Code:
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=54 time=34 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


ping 8.8.8.8

Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5




DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 41.181.185.18


nslookup www.google.com

Name:	www.google.com
Address: 197.80.128.35


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
Quick question that your Support guys can't seem to understand...

I have signed up for a 100gb package yesterday as a test as I am looking for a new ISP - and as expected it was pro-rata adjusted to 42gb. Which makes perfect sense.

But in testing I see that the "free data between 12 to 6" did not work - the data came of my capped 42gb. Is the reason for this that the "free data" is only applicable to full 100gb packages, so not on pro-rata adjusted 100gb packages?

Except for the above things are running very smoothly with me getting full speed on my line - it is just unfortunate as I would have liked to test my setup for "free data" after 12 before I commit to a 200/300gb package that I anticipate I would need.
 
Definitely something up here

Code:
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=54 time=34 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5


ping 8.8.8.8

Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5




DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 41.181.185.18


nslookup www.google.com

Name:	www.google.com
Address: 197.80.128.35


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

I'm pulling content from 185.42.204.9, can you run a traceroute there please?
Also, can I check a ping to bras.afrihost.com please?
 
Quick question that your Support guys can't seem to understand...

I have signed up for a 100gb package yesterday as a test as I am looking for a new ISP - and as expected it was pro-rata adjusted to 42gb. Which makes perfect sense.

But in testing I see that the "free data between 12 to 6" did not work - the data came of my capped 42gb. Is the reason for this that the "free data" is only applicable to full 100gb packages, so not on pro-rata adjusted 100gb packages?

Except for the above things are running very smoothly with me getting full speed on my line - it is just unfortunate as I would have liked to test my setup for "free data" after 12 before I commit to a 200/300gb package that I anticipate I would need.

Sorry about that :(
If you signed up recently it should be fine, we only launched midnight data last week though - so if you signed up before that the benefits will only tick over on 1 December.
 
Quick question that your Support guys can't seem to understand...

I have signed up for a 100gb package yesterday as a test as I am looking for a new ISP - and as expected it was pro-rata adjusted to 42gb. Which makes perfect sense.

But in testing I see that the "free data between 12 to 6" did not work - the data came of my capped 42gb. Is the reason for this that the "free data" is only applicable to full 100gb packages, so not on pro-rata adjusted 100gb packages?

Except for the above things are running very smoothly with me getting full speed on my line - it is just unfortunate as I would have liked to test my setup for "free data" after 12 before I commit to a 200/300gb package that I anticipate I would need.
Think it's only applicable from the 1st December, but speak under correction
 
Sorry about that :(
If you signed up recently it should be fine, we only launched midnight data last week though - so if you signed up before that the benefits will only tick over on 1 December.

I signed up yesterday - so per your explanation it should work. The fine-print states:

"FREE and UNLIMITED internet usages After-Hours on packages 100GB and larger, Between Midnight and 6am Every Day"

So I purchased a 100GB package to test overall speed and functionality of Afrihost, including this new feature - but now it looks like it does not work on pro-rata "100GB packages", only on full month 100GB packages. So really not a big issue for me as I am only testing a couple of ISP's, but it would be nice it it was clarified in the product description that the benefit does not apply to the first "Pro-rata" month.
 
I signed up yesterday - so per your explanation it should work. The fine-print states:

"FREE and UNLIMITED internet usages After-Hours on packages 100GB and larger, Between Midnight and 6am Every Day"

So I purchased a 100GB package to test overall speed and functionality of Afrihost, including this new feature - but now it looks like it does not work on pro-rata "100GB packages", only on full month 100GB packages. So really not a big issue for me as I am only testing a couple of ISP's, but it would be nice it it was clarified in the product description that the benefit does not apply to the first "Pro-rata" month.
It shouldn't matter that it's a pro rata bundle. It's the package you signed up to, which is the 100GB's.
 
Not great :(
I see regular results to that destination.

Mind trying ping bras.afrihost.com please?
What DNS servers are you using?

There is definitely a problem somewhere. Something changed overnight, because Dota2 has now become unusable.
Current DNS 197.7.7.7
8.8.8.8 (Alternate)

C:\Users\Bashley>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

WOW. Internet has really gone done the tubes for me. MyBroadband struggles to open. Twitch takes a very long time to open.
I am unable to use my DotA client.
 
Last edited:
I signed up yesterday - so per your explanation it should work. The fine-print states:

"FREE and UNLIMITED internet usages After-Hours on packages 100GB and larger, Between Midnight and 6am Every Day"

So I purchased a 100GB package to test overall speed and functionality of Afrihost, including this new feature - but now it looks like it does not work on pro-rata "100GB packages", only on full month 100GB packages. So really not a big issue for me as I am only testing a couple of ISP's, but it would be nice it it was clarified in the product description that the benefit does not apply to the first "Pro-rata" month.

Should definitely be there if you signed up yesterday!
Could you PM me your DSL username so I can double check the data links?
 
I'm pulling content from 185.42.204.9, can you run a traceroute there please?
Also, can I check a ping to bras.afrihost.com please?

93176d5193.png

Code:
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 9ms, Average = 8ms
 
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