Afrihost New Network Feedback

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Guessing I am now on the interleaved option based on the above?
 
Been having constant disconnects for about 2 weeks. I dont know what to do because Afrihost says its Telkom and Telkom says its your ISP.
Really sucks when I'm playing an online game.
 
Bashley said:
Been having constant disconnects for about 2 weeks. I dont know what to do because Afrihost says its Telkom and Telkom says its your ISP.
Really sucks when I'm playing an online game.
Click to expand...

Disconnects sounds more like Telkom's fault. Could you post some line stats before/after the disconnect?
 
Bashley said:
Been having constant disconnects for about 2 weeks. I dont know what to do because Afrihost says its Telkom and Telkom says its your ISP.
Really sucks when I'm playing an online game.
Click to expand...

We can double check the cause for drops on our end, PM me your deets :)
Usually connection drops are a line issue though, not a whole lot can cause this from our end unless we're seeing issues on RADIUS - which we aren't :)
 
AfriGuy - got this from Telkom:

Dear Valued Telkom Customer, your fault report for Service ID xxxxxxxxxx has been attended to. Our technician has proved the problem to be in the underground Cable Network. This is a complex problem and we will endeavor to restore your service ASAP. Telkom will keep you informed of progress. Thank you for your patience. This is an automated SMS, please do not reply.

So this seem like it is going to take a while. I am thinking of pausing my account until it is fixed. Can you tell:
1. How long does is take to pause the account?
2. If for example my line is fixed on Friday and I unpause my account - how long until I can use the account again?
 
Dianysis said:
AfriGuy - got this from Telkom:

Dear Valued Telkom Customer, your fault report for Service ID xxxxxxxxxx has been attended to. Our technician has proved the problem to be in the underground Cable Network. This is a complex problem and we will endeavor to restore your service ASAP. Telkom will keep you informed of progress. Thank you for your patience. This is an automated SMS, please do not reply.

So this seem like it is going to take a while. I am thinking of pausing my account until it is fixed. Can you tell:
1. How long does is take to pause the account?
2. If for example my line is fixed on Friday and I unpause my account - how long until I can use the account again?
Click to expand...

:( Seems like it may take a while to get fixed up, they'll probably throw more resources at this in the new year.
You can pause your account immediately via ClientZone and unpause it whenever the fault is resolved.
 
In cz both the afrigreen and afrihost accounts are there. Which one do I pause?
 
Thanks.
Last question hopefully - my line is managed by AH. How does pausing the account work with that?
 
Ok cool. Thanks.
Any idea how long something like this can take?
 
AfriGuy said:
It's the least you can do :p
Click to expand...

Account Type and location:
10Mbps Home Capped, Despatch

Comments and components tested:

Speed Tests:
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Trace routes and pings:
Code: 
Tracing route to google.com [105.187.242.34]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    17 ms    16 ms    16 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  3    24 ms    23 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  4    16 ms    16 ms    17 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  5    16 ms    16 ms    16 ms  telkom-internet.ct1.napafrica.net [196.10.140.45]
  6    18 ms    17 ms    19 ms  blv-pr-01-be200-vl1.net.telkomsa.net [105.226.0.53]
  7    17 ms    18 ms    17 ms  blv-pr-01-be200-vl1.net.telkomsa.net [105.226.0.53]
  8    24 ms    24 ms    23 ms  blv-pr-02-be200-vl1.net.telkomsa.net [105.226.0.54]
  9    46 ms    45 ms    46 ms  dbn-pr-01-te0-0-0-2.net.telkomsa.net [105.187.249.54]
 10    45 ms    46 ms    45 ms  dbn-pr-01-te0-0-0-2.net.telkomsa.net [105.187.249.54]
 11    38 ms    38 ms    38 ms  dbn-pr-01-te0-7-0-7-vl11.net.telkomsa.net [105.187.249.66]
 12    38 ms    38 ms    38 ms  cache.google.com [105.187.242.34]

Trace complete.

Video streaming:
Playback on YouTube is awesome. No packet loss or buffering.

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Windows updates:
Windows updates download at line speed without any spikes in connectivity..

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Browsing and e-mail:
Pages load quickly and browsing is a pleasure without any delays. E-mail sync without any delays.


Well, isn't it awesome? :)
 
AfriGuy said:
Hehe, it's always awesome :D
Uber super always stable, you're lucky!
Click to expand...
I'm just the one who regularly post it. There must be thousands of customers having the same experience as I. :)
 
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