Afrihost New Network Feedback

[ghostR]

Netflix has been streaming really poorly lately is it been shaped? It used to be 720p now it barely gets 400?

Are you using unotelly to watch Netflix?

 

[ArnoVermeulen]

Probably been changed to interleaved, which a Telkom employee confirmed here. It pushes your line sync up by a noticeable margin.

Thanks

 

[Necropolis]

Netflix has been streaming really poorly lately is it been shaped? It used to be 720p now it barely gets 400?

Been streaming a lot of Netflix lately and haven't had a single issue.

 

[ghostR]

 

[AfriMan]

Do you have access to a laptop with which you could test your network? Tablets and phones are forever doing things in the background.

Tablets and phones definitely aren't great and generally testing over WiFi can be misleading. I always recommend turning WiFi off and then connecting with a single device via LAN cable as a baseline

 

[AfriMan]

Netflix has been streaming really poorly lately is it been shaped? It used to be 720p now it barely gets 400?

Definitely not shaped. What are your basic stats looking like on your connection?

 

[Kido]

Definitely not shaped. What are your basic stats looking like on your connection?

Last Result:
Download Speed: 3437 kbps (429.6 KB/sec transfer rate)
Upload Speed: 424 kbps (53 KB/sec transfer rate)
Latency: 47 ms
12/18/2015, 7:34:11 AM

 

[AfriMan]

Last Result:
Download Speed: 3437 kbps (429.6 KB/sec transfer rate)
Upload Speed: 424 kbps (53 KB/sec transfer rate)
Latency: 47 ms
12/18/2015, 7:34:11 AM

Is that on 4Mbps? Can you also add a traceroute, latency seems a little high for local

 

[Kido]

Is that on 4Mbps? Can you also add a traceroute, latency seems a little high for local

yeah 4mb line

>tracert www.afrihost.com

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 24 ms 24 ms 24 ms 169-0-26-1.ip.afrihost.co.za [169.0.26.1]
3 29 ms 27 ms 26 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 62 ms 25 ms 27 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 63 ms 26 ms 26 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 26 ms 26 ms 25 ms 41.169.57.218
7 28 ms 28 ms 28 ms mtnns-2.jinx.net.za [196.223.14.31]
8 30 ms 28 ms 29 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

9 31 ms 28 ms 39 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
10 38 ms 29 ms 28 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.

 

[AfriMan]

yeah 4mb line

>tracert www.afrihost.com

Tracing route to www.afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 24 ms 24 ms 24 ms 169-0-26-1.ip.afrihost.co.za [169.0.26.1]
3 29 ms 27 ms 26 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 62 ms 25 ms 27 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 63 ms 26 ms 26 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 26 ms 26 ms 25 ms 41.169.57.218
7 28 ms 28 ms 28 ms mtnns-2.jinx.net.za [196.223.14.31]
8 30 ms 28 ms 29 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

9 31 ms 28 ms 39 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
10 38 ms 29 ms 28 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.

I don't like seeing latency above 10ms or so on the second hop, that usually indicates some mild congestion on the exchange

 

[Icemanbrfc]

I don't like seeing latency above 10ms or so on the second hop, that usually indicates some mild congestion on the exchange

If you see my latency, you will faint

 

[Johnatan56]

If you see my latency, you will faint

You're a special case

 

[Icemanbrfc]

You're a special case

I know, I feel special. Especially since my speeds have now dropped below 3mbps

 

[Icemanbrfc]

Hi Afri Reps, i have a question. what has been your churn rate before and after the new network?

 

[AfriMan]

Hi Afri Reps, i have a question. what has been your churn rate before and after the new network?

Churn rate? Sounds painful

 

[Icemanbrfc]

Churn rate? Sounds painful

Lol basically it's a calculation whereby it shows how many subscribers discontinue their service at any given time. So let's say you had 100 000 users, and 50 000 left, you would have had a 50% churn on your network.

 

[Necropolis]

Hi Afri Reps, i have a question. what has been your churn rate before and after the new network?

I doubt they'll hand that information over to you...

 

[Icemanbrfc]

I doubt they'll hand that information over to you...

I don't actually want numbers, just an indication if the churn has been less now that they on the New network. It would be interesting, but yeh, possibly something that can't be shared.

 

[AfriMan]

Lol basically it's a calculation whereby it shows how many subscribers discontinue their service at any given time. So let's say you had 100 000 users, and 50 000 left, you would have had a 50% churn on your network.

I don't have figures that I can share, but I can say that a month to month service like ours is a constantly changing thing. We see sign ups and cancellations every month, it's just the nature of a service industry.

I don't believe that we've seen anything particularly out of the norm, even when the network was poor. We're very lucky that the large majority of our clients stuck with us and are now enjoying the benefits of our new network.

We're not at all concerned that we've lost all our clients I think we're still growing (in terms of client base) at a steady rate - to my knowledge

 

[Johnatan56]

I don't have figures that I can share, but I can say that a month to month service like ours is a constantly changing thing. We see sign ups and cancellations every month, it's just the nature of a service industry.

I don't believe that we've seen anything particularly out of the norm, even when the network was poor. We're very lucky that the large majority of our clients stuck with us and are now enjoying the benefits of our new network.

We're not at all concerned that we've lost all our clients I think we're still growing (in terms of client base) at a steady rate - to my knowledge

I think you should rephrase that.