Afrihost New Network Feedback

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KoolDaffy said:
I asked last week about canceling my account because I'm moving away. Was just wondering if I downgrade to a 1 gig free account. For the rest of the month will my account still be business uncapped and only from Jan 1st will it be free 1 gig account?
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Hey KoolDaffy! Downgrades will only take effect at the end of any given month (As long as you have requested it before the 25th). So yes, if you downgraded on the day you posted this, your account will remain Business Uncapped until the 1st of January. :)
 
ReBeL25 said:
so non of the A.F ppl are online. does the uncapped after hours, count for the prepaid guy or are we left on the sidelines?
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LaraC said:
Yes, all data between 00:00 and 06:00 does not count towards your capped DSL data. :)
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Unfortunately After Hours Data does not apply to prepaid DSL clients, only regular Capped DSL clients.
 
Gonzo.B said:
capped 50gb
2mb line

Download Speed: 824 kbps (103 KB/sec transfer rate)
Upload Speed: 369 kbps (46.1 KB/sec transfer rate)
Latency: 16 ms
Jitter: 73 ms
12/22/2015, 1:43:05 PM

It's been like this for about 3 days now
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Not cool! :( How are things looking currently?
 
Vio said:
I'd like to know what the hell is going on between cpt-rx2.ip.adsl.co.za and cpt-net1.ip.adsl.co.za.

Notice this ping map when on Afrihost:
View attachment 326587

Now notice the same ADSL line on Web Africa:
View attachment 326589

Both traces are to www.afrihost.com, but on Afrihost there's a consistent jump in latency between jump 3 and 4 aka cpt-rx2.ip.adsl.co.za and cpt-net1.ip.adsl.co.za.

This nonsense started somewhere on Sunday...
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What DNS settings are you currently using?
 
Icemanbrfc said:
But would I then be billed for the Month of Jan for the 75GB and the 50GB?
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You will only be billed the pro rata difference between the old and new package. :) You don't have to worry about double billing.
 
Thor187 said:
It was that afrigreen atleast that's what was in their router it's what the technician instructed over the phone

It's neither here nor there

They are on vox as of yesterday
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Happy to look into any issues here. :) Drop me a PM with your username.
 
AfriFella said:
You will only be billed the pro rata difference between the old and new package. :) You don't have to worry about double billing.
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So if I change package now, would I get my 75GB from Jan 1st? And only billed end Jan? Or do I get my 50GB now and 75GB 1st Feb?

And welcome back AfriFella, and as you can see, the thread has been very good this Christmas lol
 
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AfriFella said:
Hey steel_dog, we're back online! Did you manage to contact our Support Team regarding your issue?
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Hey AfriFella.
Thanks for checking in. Really appreciate it.
The support team have dropped the ball on this :(.
I'm having to do all the legwork with Telkom. Really feel as if my line's back with Telkom.
The AH team have completed checked out :(.
Not a SINGLE "hey how's it going" from them. It's me doing all the calling and pleading and all my effort appears to be going into a black hole.
My plea's for someone to call to talk to me have been unanswered.
I do understand that it's the silly season, but hey... Telkom are engaging with me. So dunno what's up but something isn't right with AH process.
Why don't you call me to discuss. This needs an escalation.
I'll PM you my contact #.
 
Icemanbrfc said:
So if I change package now, would I get my 75GB from Jan 1st? And only billed end Jan? Or do I get my 50GB now and 75GB 1st Feb?

And welcome back AfriFella, and as you can see, the thread has been very good this Christmas lol
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We haven't started submitting the payments to the banks for January yet, if you change to the 75GB Capped account now, you will pay for the 75GB on the 1st of January, and receive the full 75GB. :)
 
steel_dog said:
Hey AfriFella.
Thanks for checking in. Really appreciate it.
The support team have dropped the ball on this :(.
I'm having to do all the legwork with Telkom. Really feel as if my line's back with Telkom.
The AH team have completed checked out :(.
Not a SINGLE "hey how's it going" from them. It's me doing all the calling and pleading and all my effort appears to be going into a black hole.
My plea's for someone to call to talk to me have been unanswered.
I do understand that it's the silly season, but hey... Telkom are engaging with me. So dunno what's up but something isn't right with AH process.
Why don't you call me to discuss. This needs an escalation.
I'll PM you my contact #.
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Yeah... We've been having a great deal of trouble getting escalations done and Techs dispatched over the past two weeks. :( AfriFella received your PM and he'll follow-up on this ASAP for you!
 
uploadfromtaptalk1451371655199.jpg

Youtube not working on Afrihost today?

Working fine when not on wifi.
 
Hi AfriEverybody!

Is there any way to push forward a request to the dev team to exclude 'Night Data' from the totals of data used on a capped account. It completely messes up the data usage warnings etc. For example, if I used 500GB night data on a 300GB account. Although I still have 50odd GB left, I would still receive my 95% warning, even though technically I have only used +-80%.

Thanks
Z :)
 
AfriGenie said:
We haven't started submitting the payments to the banks for January yet, if you change to the 75GB Capped account now, you will pay for the 75GB on the 1st of January, and receive the full 75GB. :)
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okay thanks... will do so now. :)

edit: okay ive changed package to the 75GB one now.. so with AfriPlus thats 75 + 75GB's.
 
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Zertop said:
Hi AfriEverybody!

Is there any way to push forward a request to the dev team to exclude 'Night Data' from the totals of data used on a capped account. It completely messes up the data usage warnings etc. For example, if I used 500GB night data on a 300GB account. Although I still have 50odd GB left, I would still receive my 95% warning, even though technically I have only used +-80%.

Thanks
Z :)
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We are working on getting this fixed as quickly as possible. :)
 
Icemanbrfc said:
okay thanks... will do so now. :)

edit: okay ive changed package to the 75GB one now.. so with AfriPlus thats 75 + 75GB's.
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Sweet!

Oh, I just want to point out, you will be invoiced for both packages, but only the latest package will actually be charged to you.
 
AfriGenie said:
Sweet!

Oh, I just want to point out, you will be invoiced for both packages, but only the latest package will actually be charged to you.
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Yep, already received the invoice for the 50 + 50, and now my pro rata invoice. So I'm assuming the 75GB invoice will follow shortly?
 
AfriGenie said:
Everything looks okay on our end at the moment. When you say it is working fine when not on WiFi, which connection are you using then?
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Using vodacom mobile data. Tracert to other sites work perfectly
 
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