Afrihost New Network Feedback

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AfriGenie said:
Your line is managed by us correct? We'll need to log the fault for you.
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Correct, thank you.

FYI - this morning it was completely dead when I left home. No internet access whatsoever. I restarted my router, but it didn't help. Methinks the exchange has gone wonky.
 
Morning Everyone

Hope you'll had a great festive season :)

Just to let you know that my inbox is open again for business :)
 
Dianysis said:
I can ask the people next to us as they were also affected recently when my line was down. But will take time as they are slightly technologically challenged. I have emailed TelkomZA to ask him to check it out but his inbox is full. So will email again next week. Thanks for the feedback.
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I'm sure he's on leave or something. If you need me to raise anything via Telkom's technical team, I'll be happy to oblige :)
 
AfriMan said:
I'm sure he's on leave or something. If you need me to raise anything via Telkom's technical team, I'll be happy to oblige :)
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Hi AfriMan.

Welcome back. Hope you had a good break.

Well my line was finally fixed on 30 Dev 2015 after fighting since 27 Nov 2015. From Sunday 3 Jan 2016 (when I first noticed it), my latency skyrockets from around 5pm and settles down at around 11pm. So far, touch wood, download speed hasn't been affected too hecticly - still managing 3.3 mbps on http and p2p downloads. YT runs well at 720p. I did post some results starting at post #4586. The high latency is across the board on any isp I use. Looks like my exchange again......

So I logged a fault, but haven't heard anything yet and there is no progress comment on the Android app. Ref #: 1139CTK040116

Then on another issue - I stuffed up on my account. I un-paused my account on 30 December but by then the invoice had already been issued for January (R279 for just the Telkom line as the data was paused). A few days later there was another invoice for R518 for the data for January as I had un-paused my account. So I clicked on "settle my account" to authorise a debit order on my account to pay that R518 but now it has been taken off my account twice. I should've asked first (my fault - sorry) but I did not realise the debit order of R518 would go off automatically without any action from my side. May I ask what happens now?
 
I know one gets a little bump in speed, but latency is sacrificed a bit. But is it better to be on Fast or Interleaved for streaming purposes
 
Dianysis said:
Hi AfriMan.

Welcome back. Hope you had a good break.

Well my line was finally fixed on 30 Dev 2015 after fighting since 27 Nov 2015. From Sunday 3 Jan 2016 (when I first noticed it), my latency skyrockets from around 5pm and settles down at around 11pm. So far, touch wood, download speed hasn't been affected too hecticly - still managing 3.3 mbps on http and p2p downloads. YT runs well at 720p. I did post some results starting at post #4586. The high latency is across the board on any isp I use. Looks like my exchange again......

So I logged a fault, but haven't heard anything yet and there is no progress comment on the Android app. Ref #: 1139CTK040116

Then on another issue - I stuffed up on my account. I un-paused my account on 30 December but by then the invoice had already been issued for January (R279 for just the Telkom line as the data was paused). A few days later there was another invoice for R518 for the data for January as I had un-paused my account. So I clicked on "settle my account" to authorise a debit order on my account to pay that R518 but now it has been taken off my account twice. I should've asked first (my fault - sorry) but I did not realise the debit order of R518 would go off automatically without any action from my side. May I ask what happens now?
Click to expand...

Does sound like this is an exchange issue, but I'd need to take a close look at the results.

Let's take a closer look at this billing issue as well. Can you drop me a PM?
 
Icemanbrfc said:
I know one gets a little bump in speed, but latency is sacrificed a bit. But is it better to be on Fast or Interleaved for streaming purposes
Click to expand...

Any additional latency is not ideal, so whichever option is the lowest latency is the better option (my opinion)
 
AfriMan said:
Does sound like this is an exchange issue, but I'd need to take a close look at the results.

Let's take a closer look at this billing issue as well. Can you drop me a PM?
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Thanks. PM will be sent in 2 minutes.
 
PM's not allowed for Afrihost anymore? I got feedback from AfriGuy on the 18th of December that my line sync would be changed. But it is still only syncing at 8mb. Could this please be looked at urgently! Thanks.
 
Type RSA said:
PM's not allowed for Afrihost anymore? I got feedback from AfriGuy on the 18th of December that my line sync would be changed. But it is still only syncing at 8mb. Could this please be looked at urgently! Thanks.
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We switch off our inboxes when we go on leave, so that you don't drop a PM that doesn't get answered for 2 weeks or so.

Send me the deets and I'll try and get it sorted for you :)
 
Morning all.

Anyone experiencing any issues with torrents lately?

Left a few well seeded ones going overnight and the average speed on all of them is less than 10kB/s. Managed to do an impressive 500MB for the entire night and most of the morning today. Something doesn't seem right there.
 
Lucazade said:
Morning all.

Anyone experiencing any issues with torrents lately?

Left a few well seeded ones going overnight and the average speed on all of them is less than 10kB/s. Managed to do an impressive 500MB for the entire night and most of the morning today. Something doesn't seem right there.
Click to expand...

Definitely not experiencing any issues on my side, was pulling almost line speed last night.

Can I test the links you had problems with?
 
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