Afrihost New Network Feedback

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savage said:
Fine here. Tested with smtp.gmail.com too...
Click to expand...

ON AH
C:\Windows\system32>telnet mail.mydomain.com 587
Connecting To mail.mydomain.com...Could not open connection to the host, o
n port 587: Connect failed

ON MWEB
220-host.xxxxxxxxxxxxx.com ESMTP Exim 4.86 #2 Mon, 26 Oct 2015 12:41:44
+0200
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

ON WA
220-host.xxxxxxxxxxxxx.com ESMTP Exim 4.86 #2 Mon, 26 Oct 2015 12:43:47
+0200
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

Like I said, it only happens on AH.

Also, what mail headers would you be referring to, seeing as the error happens on first send, and then the email is help up. This is also selective, as some mail with a certain timestamp arrives on time, while others arrive up to 3 hours later. Server logs confirm that these emails are delayed (most up to 3 hours) and only when connected to AH.
 
[root@amnesiac /usr/home/cknipe]# tcptraceroute smtp.mweb.co.za 587
Selected device re0, address 198.19.255.3, port 51843 for outgoing packets
Tracing the path to smtp.mweb.co.za (196.35.198.134) on TCP port 587, 30 hops max
1 vl100.wbtg-cn01-cs01.opticnetworks.corp (198.19.255.1) 9.387 ms 9.754 ms 10.155 ms
2 169-0-62-1.ip.afrihost.co.za (169.0.62.1) 9.822 ms 9.026 ms 10.000 ms
3 cpt-up1.ip.adsl.co.za (169.1.5.105) 9.969 ms 9.187 ms 9.987 ms
4 cpt-up2.ip.adsl.co.za (169.1.5.106) 9.986 ms 9.415 ms 9.987 ms
5 cpt-net1.ip.adsl.co.za (169.1.5.128) 9.975 ms 9.532 ms 10.002 ms
6 41.164.52.40 (41.164.52.40) 9.980 ms 9.993 ms 9.988 ms
7 172.18.32.33 (172.18.32.33) 11.877 ms 9.080 ms 9.982 ms
8 is.cinx.net.za (196.223.22.10) 9.977 ms 9.668 ms 9.987 ms
9 mi-za-cpt-p7-te0-0-0-0.ip.isnet.net (168.209.6.12) 9.984 ms 9.714 ms 9.973 ms
10 168.209.100.101 (168.209.100.101) 22.799 ms 22.298 ms 22.538 ms
11 168.209.1.190 (168.209.1.190) 23.058 ms 24.999 ms 22.879 ms
12 is-antispam-rba-fw.is.co.za (196.34.191.130) 22.935 ms 22.970 ms 22.620 ms
13 securemail.synaq.com (196.35.198.134) [open] 22.440 ms 23.462 ms 22.463 ms

[root@amnesiac /usr/home/cknipe]# tcptraceroute mail.mydomain.com 587
Selected device re0, address 198.19.255.3, port 40824 for outgoing packets
Tracing the path to mail.mydomain.com (65.254.254.51) on TCP port 587, 30 hops max
1 vl100.wbtg-cn01-cs01.opticnetworks.corp (198.19.255.1) 9.915 ms 9.783 ms 9.968 ms
2 169-0-62-1.ip.afrihost.co.za (169.0.62.1) 9.990 ms 9.815 ms 9.983 ms
3 cpt-up1.ip.adsl.co.za (169.1.5.105) 9.968 ms 9.833 ms 9.986 ms
4 cpt-up2.ip.adsl.co.za (169.1.5.106) 9.985 ms 9.822 ms 9.988 ms
5 cpt-net1.ip.adsl.co.za (169.1.5.128) 9.981 ms 9.776 ms 9.986 ms
6 41.164.52.40 (41.164.52.40) 9.986 ms 9.823 ms 9.984 ms
7 172.18.32.33 (172.18.32.33) 10.002 ms 9.963 ms 9.987 ms
8 ix-0-3-0-0.tcore1.KLT-Cape-Town.as6453.net (41.206.164.9) 9.968 ms 9.796 ms 9.987 ms
9 Pos-channel6.core2.PV9-Lisbon.as6453.net (41.206.164.6) 130.488 ms 128.908 ms 128.120 ms
10 if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net (80.231.158.1) 221.068 ms 222.095 ms 221.251 ms
11 if-1-3.tcore1.SV8-Highbridge.as6453.net (80.231.158.30) 226.146 ms 227.177 ms 225.906 ms
12 if-6-2.thar1.NJY-Newark.as6453.net (80.231.138.18) 220.485 ms 221.026 ms 220.323 ms
13 if-1-3.thar2.NJY-Newark.as6453.net (216.6.57.2) 220.535 ms 226.522 ms 219.751 ms
14 if-14-14.tcore2.NTO-New-York.as6453.net (66.198.111.126) 215.797 ms 215.846 ms 216.311 ms
15 be3011.ccr21.jfk05.atlas.cogentco.com (154.54.12.17) 234.828 ms 233.815 ms 235.941 ms
16 be2060.ccr41.jfk02.atlas.cogentco.com (154.54.31.9) 235.160 ms 230.719 ms 229.682 ms
17 be2094.ccr21.bos01.atlas.cogentco.com (154.54.30.14) 236.917 ms 235.890 ms 236.424 ms
18 te0-4-1-6.agr21.bos01.atlas.cogentco.com (154.54.47.230) 236.320 ms 237.510 ms 236.315 ms
19 te0-0-2-0.nr11.b006523-1.bos01.atlas.cogentco.com (154.24.15.94) 229.580 ms 287.748 ms 261.679 ms
20 38.104.252.54 (38.104.252.54) 229.531 ms 229.938 ms 229.919 ms
21 10.225.148.207.static.yourhostingaccount.com (207.148.225.10) 236.050 ms 230.038 ms 238.528 ms
22 mail.yourhostingaccount.com (65.254.254.51) [closed] 237.011 ms 236.645 ms 236.785 ms
Click to expand...

Your mail host, mail.mydomain.com is not accepting the connection on port 587. This is not a AH issue, it's your hosting provider not allowing your connection to port 587.

EDIT: Updated to reflect the correct tcptraceroute, still showing the same result.
 
cortexenslaver said:
ON AH
C:\Windows\system32>telnet mail.mydomain.com 587
Connecting To mail.mydomain.com...Could not open connection to the host, o
n port 587: Connect failed

ON MWEB
220-host.xxxxxxxxxxxxx.com ESMTP Exim 4.86 #2 Mon, 26 Oct 2015 12:41:44
+0200
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

ON WA
220-host.xxxxxxxxxxxxx.com ESMTP Exim 4.86 #2 Mon, 26 Oct 2015 12:43:47
+0200
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

Like I said, it only happens on AH.

Also, what mail headers would you be referring to, seeing as the error happens on first send, and then the email is help up. This is also selective, as some mail with a certain timestamp arrives on time, while others arrive up to 3 hours later. Server logs confirm that these emails are delayed (most up to 3 hours) and only when connected to AH.
Click to expand...

Please grab a mail header from a delayed mail and send it through to our team, we can run a trace on what SMTP/ firewall boxes it's passed and check mail queues accordingly.
Mail issues can be tough to troubleshoot, so forums aren't always conducive to troubleshooting this properly.

Just want to confirm, is your domain hosted with us?
 
Why am I getting an afrihost message saying that I've used up all my data on my connectivity account? I'm on business uncapped.
 
Last edited:
KoolDaffy said:
Why am I getting an afrihost message saying that I've used up all my data on my connectivity account? I'm on business uncapped.
Click to expand...

That's very odd. Not sure if the data links are getting confused somewhere.
Drop me a PM with the DSL username and I'll check it out :)
 
savage said:
Your mail host, mail.mydomain.com is not accepting the connection on port 587. This is not a AH issue, it's your hosting provider not allowing your connection to port 587.

EDIT: Updated to reflect the correct tcptraceroute, still showing the same result.
Click to expand...

that is not the correct domain name... I have replaced it with a fake.

The VPS is with Knownhost and is working correctly.... IT IS an AH PROBLEM... the error on the port ONLY happens on AH.
 
cortexenslaver said:
that is not the correct domain name... I have replaced it with a fake.

The VPS is with Knownhost and is working correctly.... IT IS an AH PROBLEM... the error on the port ONLY happens on AH.
Click to expand...

OK, AH is only firewaling you then :whistle: If you want help, provide the correct details then. Anyways, no, they are not firewaling port 587
 
savage said:
OK, AH is only firewaling you then :whistle: If you want help, provide the correct details then. Anyways, no, they are not firewaling port 587
Click to expand...

Then, explain how the same test on port 587 works on other providers (WA / MWEB)?
I thought my simple test on the original post was quite revealing... or did you not see the difference :whistle:

PS. I also DO NOT get the smtp error in Thunderbird when sending off ANY other ISP account I have.... ONLY AH.
 
cortexenslaver said:
Then, explain how the same test on port 587 works on other providers (WA / MWEB)?
I thought my simple test on the original post was quite revealing... or did you not see the difference :whistle:

PS. I also DO NOT get the smtp error in Thunderbird when sending off ANY other ISP account I have.... ONLY AH.
Click to expand...

Could you PM me the domain/ IP in question? I can run some tests from there.
 
Http Downloads going slow again now. Less than half speed. Averaging around 250kbps

And the whole browsing while downloading still not working.

Hugely frustrating.
 
KoolDaffy said:
Http Downloads going slow again now. Less than half speed. Averaging around 250kbps

And the whole browsing while downloading still not working.
Click to expand...

Sorry to hear.
Could you paste a link that you're using to test please, as well as the throughput numbers you're seeing?
 
Hey AfriGuy you can delete this if you feel this is not valid.

I would just like to find out if Uncapped users are seeing better, worse or similar performance on the new network as I'm looking to go Uncapped the following month.
So could anyone running an uncapped account please PM me

Thank you so much :D
 
NewBiks said:
Hey AfriGuy you can delete this if you feel this is not valid.

I would just like to find out if Uncapped users are seeing better, worse or similar performance on the new network as I'm looking to go Uncapped the following month.
So could anyone running an uncapped account please PM me

Thank you so much :D
Click to expand...

Happy to have this kind of convo here :)
 
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