Afrihost New Network Feedback

Status
Not open for further replies.
MTR Twitch

7a1449f458.png

94995c2c61.png

MTR Showmax

2797bc33f8.png

AfriGenie could you please try and replicate this for me, not sure if it's AH or Twitch.
 
Last edited:
ABCpt said:
Also struggling with my vpn server. Change over to WA and everything works. Losing 2 hours of work time every night, so it seems it is time to move.
Click to expand...
Might join you on that...too many issues at night...when I need to use it.
 
Currently can't stream Showmax

C:\Users\N.......s>tracert showmax.com

Tracing route to showmax.com [148.251.158.122]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * 41 ms 41 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 41 ms 41 ms 41 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 41 ms 41 ms 40 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 44 ms 41 ms 41 ms 169-1-5-194.ip.afrihost.co.za [169.1.5.194]
7 41 ms 41 ms 41 ms 41.169.57.218
8 41 ms 41 ms 41 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41
.206.178.29]
9 220 ms 220 ms 221 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
10 215 ms 216 ms 221 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.
159.61]
11 215 ms 217 ms 216 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.1
59.30]
12 217 ms 215 ms 216 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.
91.65]
13 217 ms 216 ms 221 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.23
1.200.5]
14 239 ms 255 ms 244 ms if-ae-7-2.tcore2.FNM-Frankfurt.as6453.net [80.23
1.200.78]
15 220 ms 222 ms 220 ms if-ae-4-2.tcore1.FR0-Frankfurt.as6453.net [195.2
19.87.18]
16 231 ms 224 ms 222 ms 195.219.219.10
17 220 ms 227 ms 228 ms core21.hetzner.de [213.239.245.13]
18 228 ms 223 ms 225 ms juniper1.rz16.hetzner.de [213.239.245.94]
19 226 ms 222 ms 224 ms hos-tr2.ex3k6.rz16.hetzner.de [213.239.222.103]

20 222 ms 221 ms 222 ms fe.de.showmax.cc [148.251.158.122]

Trace complete.

C:\Users\N......s>tracert afrihost.com

Tracing route to afrihost.com [190.93.242.183]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 42 ms 43 ms 40 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 44 ms 42 ms 41 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
5 104 ms 42 ms 49 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 41 ms 41 ms 41 ms eoh-ns.jb1.napafrica.net [196.46.25.157]
7 40 ms 40 ms 41 ms 41-66-181-63-3f.CLO008-CDN-local-VLAN-321.africa
inx.net [41.66.181.63]
8 40 ms 41 ms 40 ms 190.93.242.183

Trace complete.

C:\Users\N....s>tracert google.co.za

Tracing route to google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * 42 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 43 ms 42 ms 42 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 43 ms 41 ms 43 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 43 ms 43 ms 42 ms 169-1-5-241.ip.afrihost.co.za [169.1.5.241]
7 41 ms 41 ms 42 ms 72.14.237.239
8 41 ms 41 ms 41 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.


Download Speed: 3715 kbps (464.4 KB/sec transfer rate)
Upload Speed: 374 kbps (46.8 KB/sec transfer rate)
Latency: 56 ms
Jitter: 27 ms
‎5‎/‎23‎/‎2016‎ ‎10‎:‎07‎:‎02‎ ‎PM

Speedtest almost normal except for Jitter which is quite high.
 
WA

Tracing route to facebook.com [173.252.120.68]
over a maximum of 30 hops:

1 2 ms 1 ms 22 ms 10.0.0.10
2 * * * Request timed out.
3 156 ms 104 ms 200 ms cdsl1-ctn-vl2376-ipc.ip.isnet.net [196.38.72.206]
4 28 ms 38 ms 26 ms cdsl1-ctn-vl2376.ip.isnet.net [196.38.72.205]
5 58 ms 25 ms 25 ms 196.35.115.128
6 38 ms 26 ms 26 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
7 258 ms 203 ms 206 ms core2b-dock-ge-0-4-2-2.ip.isnet.net [168.209.201.18]
8 202 ms 280 ms 205 ms 195.66.237.69
9 221 ms 214 ms 305 ms ae1.bb02.lhr2.tfbnw.net [31.13.30.198]
10 428 ms 306 ms 306 ms ae37.bb03.iad3.tfbnw.net [31.13.31.144]
11 328 ms 510 ms 408 ms ae6.bb04.frc3.tfbnw.net [31.13.30.120]
12 433 ms 305 ms 285 ms ae4.dr01.frc3.tfbnw.net [31.13.30.37]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 361 ms 306 ms 306 ms edge-star-mini-shv-12-frc3.facebook.com [173.252.120.68]

Trace complete.

AH

Tracing route to facebook.com [173.252.120.68]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.10
2 * * * Request timed out.
3 28 ms 26 ms 26 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
4 27 ms 26 ms 103 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 126 ms 202 ms 31 ms 41.164.52.40
6 148 ms 101 ms 101 ms if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
7 300 ms * 261 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
8 304 ms 309 ms 302 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 324 ms 306 ms 260 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 281 ms 210 ms 217 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 242 ms 238 ms 269 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
12 256 ms 224 ms 273 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
13 295 ms 287 ms 251 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 274 ms 245 ms 265 ms 195.219.83.102
15 * * * Request timed out.
16 299 ms 342 ms * 4.16.73.198
17 330 ms 289 ms 394 ms ae20.bb03.iad3.tfbnw.net [31.13.24.219]
18 314 ms 339 ms 361 ms ae6.bb04.frc3.tfbnw.net [31.13.30.120]
19 383 ms 409 ms 408 ms ae4.dr04.frc1.tfbnw.net [31.13.26.79]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 396 ms 407 ms 309 ms edge-star-mini-shv-12-frc3.facebook.com [173.252.120.68]

Trace complete.
 
kohlhtor said:
Webafrica

news-europe.giganews.com

//uploads.tapatalk-cdn.com/20160523/fab2924961b77d59661344cf23bd1855.jpg
iTunes
//uploads.tapatalk-cdn.com/20160523/795f85129d9584fb98fedb61520c9e7b.jpg
Click to expand...

MDE said:
Very slow throughput on browsing and streaming. Had to switch to 3g from my 4mb line just to post this....

-snip
Click to expand...

ABCpt said:
Also struggling with my vpn server. Change over to WA and everything works. Losing 2 hours of work time every night, so it seems it is time to move.
Click to expand...

PurSpyk!! said:
Sites refuse to load, news24, this site. Odd international sites load but extremely slow.
Click to expand...

Morning guys

Sorry about the issues last night, saw strange things happen and similar reports across the board. Seemed to affect some clients in the South - we're working on what caused it :)
Looked to have normalised at around 21:30 at the latest.
 
Hummercellc said:
Same problem here. Oh well bedtime i guess, seems to be the only solution. Complaints here fall to deaf ears.
Click to expand...

Sorry to hear you feel that way, we've been very open with feedback and can see we've replied to the majority of your posts here.
I'm afraid we can't action much without good data though, I can't stress enough how important tests are in this case.

Either way, I'd like to pass you onto a specialist team to review your account in detail and try and have these results replicated from our end. Please PM me your account info.
 
The problem is that we have been posting tests and tracerts and pings and all kinds of info for months on end. I have been struggling with crappy throughput since the Afrigreen POC, nothing has changed. Some days it's fine, other days it is basically unusable. My wife and I can't be online at the same time (4mb line) - as soon as I get home the first thing I do is make sure that no other devices are on the network (XBOX, mobile phones, TV - all get taken off the network) the only thing I leave on the network other than my gaming rig is my wife's laptop. As soon as she gets home I can tell you immediately as soon as she switches it on.

Twitch is unusable even on lowest quality, in-game streaming hovers around 300ms with anything between 5 and 30% packet loss - like watching a slide show. And that is withOUT my wife switching on the laptop. When she does that it's dead. My friend who lives in STEELPOORT in the middle of nowhere gets better pings on 3G....

Saturday evening I just dropped connection mid-game - no apparent reason. Tried opening MYBB and it says DNS name could not be resolved. Switched to Google DNS and even then I couldn't connect. There was 0 throughput for about 15 minutes before it automagically started working again. This is at 11PM - what options do I have then? Running a tracert or ping test won't help anyone at all once the line is back up, and doing it when the line is down is also not going to tell you anything except I don't have throughput.

I have been told it could be exchange related, it could be equipment related, all kinds of excuses. What I am telling you, is that you manage my line as well as my data. why don't YOU look at what the problem is? Why don't you tell me whether it is an exchange problem or whatever? Surely you can run tests on your side to determine where the problem is? Bottom line, FIX it. The first thing that goes through my head when I have connection issues is definitely NOT "oh I better run a tracert, ping test, speedtest to see whether it is my line or ISP or exchange or router or NIC or the latest software patch that is causing the issues." What I do think, however, is "oh well, here we go again."

Getting to the stage where mediocrity is acceptable is a warning sign in itself. So, instead of accepting it, I will test another couple of ISP's to see if I pick up any improvement, if I do I will cancel my package with you. If I don't I will look at another technology to provide me with the service I need.

I am done complaining and although the service (from an HR perspective) is probably the best of any of the ISP's out there, unfortunately your network and/or support teams are letting you down.
 
Static IP In South DSL Network Down

Hi guys

We're seeing an issue in the South around static IPs, clients using static IPs will be affected.

We are receiving reports that some clients using Static IP facilities in the South region (Eastern and Western Cape) are not able to access this functionality. We are investigating the cause of this and hope to have full Static IP services restored shortly. We apologise for any inconvenience this may cause and assure clients that all other DSL services are working normally.

https://www.afrihost.com/site/network_status
 
Last edited:
Slaught3r said:
The problem is that we have been posting tests and tracerts and pings and all kinds of info for months on end. I have been struggling with crappy throughput since the Afrigreen POC, nothing has changed. Some days it's fine, other days it is basically unusable. My wife and I can't be online at the same time (4mb line) - as soon as I get home the first thing I do is make sure that no other devices are on the network (XBOX, mobile phones, TV - all get taken off the network) the only thing I leave on the network other than my gaming rig is my wife's laptop. As soon as she gets home I can tell you immediately as soon as she switches it on.

Twitch is unusable even on lowest quality, in-game streaming hovers around 300ms with anything between 5 and 30% packet loss - like watching a slide show. And that is withOUT my wife switching on the laptop. When she does that it's dead. My friend who lives in STEELPOORT in the middle of nowhere gets better pings on 3G....

Saturday evening I just dropped connection mid-game - no apparent reason. Tried opening MYBB and it says DNS name could not be resolved. Switched to Google DNS and even then I couldn't connect. There was 0 throughput for about 15 minutes before it automagically started working again. This is at 11PM - what options do I have then? Running a tracert or ping test won't help anyone at all once the line is back up, and doing it when the line is down is also not going to tell you anything except I don't have throughput.

I have been told it could be exchange related, it could be equipment related, all kinds of excuses. What I am telling you, is that you manage my line as well as my data. why don't YOU look at what the problem is? Why don't you tell me whether it is an exchange problem or whatever? Surely you can run tests on your side to determine where the problem is? Bottom line, FIX it. The first thing that goes through my head when I have connection issues is definitely NOT "oh I better run a tracert, ping test, speedtest to see whether it is my line or ISP or exchange or router or NIC or the latest software patch that is causing the issues." What I do think, however, is "oh well, here we go again."

Getting to the stage where mediocrity is acceptable is a warning sign in itself. So, instead of accepting it, I will test another couple of ISP's to see if I pick up any improvement, if I do I will cancel my package with you. If I don't I will look at another technology to provide me with the service I need.

I am done complaining and although the service (from an HR perspective) is probably the best of any of the ISP's out there, unfortunately your network and/or support teams are letting you down.
Click to expand...

Hi. Not sure if you saw my reply to your last comment yesterday?

AfriGuy said:
Sorry to hear about the issues :(
Happy to take a look at the cause for the drops and slow speeds - have you contacted our team with any test data to review?
Click to expand...

I cannot stress enough how important tests are in this case, without them we're essentially stumbling around in the dark looking for something. I know they're frustrating, and I know the take time - but without them, or an investigation into your account we really can't go off much.

When we see issues on our end we're open about it and try and fix it as quickly as possible. If we can't see any issues, we need the community to give us the data which will in turn give us insight into a potential issue.

From what you're describing above the experience doesn't sound the best. If you're line's dropping then chances are it's a line/ exchange issue. But it could also be a thousand other things. I'm happy to look at the cause and work towards a resolution with you, we can do so via PM. But we'll need to run tests to see where the issues are.

Let me know how you'd like to go ahead :)
 
AfriGuy said:
Hi guys

We're seeing an issue in the South around static IPs, clients using static IPs will be affected.

We are receiving reports that some clients using Static IP facilities in the South region (Eastern and Western Cape) are not able to access this functionality. We are investigating the cause of this and hope to have full Static IP services restored shortly. We apologise for any inconvenience this may cause and assure clients that all other DSL services are working normally.

https://www.afrihost.com/site/network_status
Click to expand...

Issue's sorted :)
If you're still seeing issues please drop me a PM.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X